How do I cancel my eSIMX order?

There is no recurring subscription to cancel, eSIMX plans are one-off, fixed-duration prepaid purchases with no auto-renewal reported by independent testers. What you actually cancel is the *order*, and the deadline is activation, not the billing date. Email support from the address on the order with the subject **"Refund request, order #[number], eSIM not activated"**, state that you have not installed or scanned the QR code, and ask for a refund to the original payment method. Do not install the profile "just to test it", installation is the event that moves you from a full-refund claim to a discretionary one.

Is there a cancellation fee?

No cancellation fee is documented anywhere in the sources. Because the product is a one-off prepaid data plan rather than a contract, there is no exit charge, no notice period and no minimum term. The real cost of "cancelling" late is simply that an activated or expired plan is not refunded and any unused data is forfeited at the end of the validity window. If you are quoted a fee to cancel or a "processing charge" deducted from a refund, ask for the clause in writing, nothing in the published policy supports one.

Does eSIMX auto-renew?

Independent provider testing describes eSIMX plans as standard fixed-duration plans without top-up or auto-renewal capabilities, so a repeat ASLINE LIMITED charge is more likely to be a second manual purchase than a renewal. If you are seeing a genuinely recurring charge on the same date each month, check whether it was bought through an app store or a reseller rather than direct, because that changes who has to refund you. Either way, remove the saved card from your account after your trip and ask support in writing to confirm no stored payment instrument remains.

Will I lose my data allowance if I cancel?

Yes, that is the trade-off. A prepaid eSIM plan gives you a fixed allowance for a fixed number of days, and unused data has no cash value once the plan is cancelled or expires. There is no pause option and no pro-rata refund of the remaining days. If your trip has only been postponed rather than cancelled, it is usually better to leave an *unactivated* eSIM alone than to cancel it, because most plans do not begin counting down until the profile connects to a network at the destination. Confirm the start-trigger for your specific plan in writing before you decide.

Can I cancel before the QR code is delivered?

This is your strongest position. Across the travel-eSIM sector, orders can normally be cancelled without penalty before the QR code or activation details are dispatched, and eSIMX's own guarantee covers eSIMs that have not been activated. Delivery is usually instant, so act within minutes: email support with the order number and the line "Please cancel order #[number], do not dispatch the eSIM profile." Even if the code has already landed in your inbox, receiving the email is not the same as activating the profile; say explicitly that the eSIM remains uninstalled and unused.

Can I cancel through the app instead of email?

There is no verified in-app or account-page cancel button for eSIMX orders in any source we could confirm, and independent reviewers note the purchase flow relies on manual copy-paste of eSIM credentials rather than a polished app journey. Treat email as the channel of record: it produces the timestamped paper trail a chargeback needs, which a chat widget does not. If you do use live chat or WhatsApp, screenshot the whole conversation and immediately email a summary to support so the request exists in writing.

Can I get a chargeback for a travel eSIM that didn't work?

Yes, and for small amounts it is often the fastest route. Individual eSIMX plans sit well under £100, so UK buyers cannot use Section 75, but Visa and Mastercard chargeback rules cover digital services that were not delivered or not as described regardless of value. Give your issuer: the amount and date, the descriptor ASLINE LIMITED, the order confirmation, proof the eSIM failed to connect, and copies of your unanswered emails. Raise it promptly, most schemes expect the claim within 120 days of the transaction or of the date the service should have worked.

Why am I still being charged after cancelling ASLINE LIMITED?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my ASLINE LIMITED account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel ASLINE LIMITED Before Activation.

Q: Does ASLINE LIMITED charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel ASLINE LIMITED and what to expect.

Last verified 11 days ago · data refreshes daily · sources: homepage, pricing, terms, page-emails, web-search

The fastest way

ASLINE LIMITED is the card descriptor for eSIMX travel eSIMs (esimx.hk). There is no rolling subscription, email support with the subject "Refund request, order #[number], eSIM not activated" before you install the QR code; unactivated plans fall under a 30-day money-back guarantee. Replies are unreliable, so allow ~7 days then chargeback.

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The 4-step cancellation

Email the verified address
support@esimx.hk, the standard route for ASLINE LIMITED.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi ASLINE LIMITED team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

ASLINE LIMITED plans you can cancel

Hong Kong 1GB / 7 days (entry plan)
One-off prepaid data plan, not a recurring subscription, there is nothing to cancel after the validity period expires.
$2.50/mo
Hong Kong 10GB / 7 days
Prepaid, fixed-duration plan; no auto-renewal reported by third-party testers.
$13.50/mo
Hong Kong 20GB / 7 days
Validity starts on first network connection at destination, not at purchase.
$14.80/mo
Hong Kong 20GB / 30 days
Prepaid one-off charge, appears on statements as ASLINE LIMITED, often unrecognised.
$15.80/mo

What happens to what you’ve already paid

Everything ASLINE LIMITED bills for under the eSIMX brand is a one-off prepaid data plan, there is no membership fee, no monthly subscription and no pro-rata refund of unused data. For the eSIM data plan itself, the brand advertises a 30-day money-back guarantee that only applies while the eSIM is un-installed and unactivated; a third-party provider review reports the practical window as 14 days for undelivered or non-functional eSIMs that were never used or installed, so treat 14 days as the safe deadline. Once you scan the QR code and connect, refunds become discretionary and hinge on you proving a technical fault their support could not fix. Unused data left at the end of a plan's validity period is forfeited, not refunded, and top-up purchases are separate charges assessed on their own.

“We offer a 30-day money-back guarantee. If you haven't activated your eSIM and are not satisfied for any reason, contact us for a full refund. Once activated, refunds are evaluated case-by-case based on technical issues or service problems.”
, ASLINE LIMITED terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated ASLINE LIMITED refund guide , same data, but framed around the policy + escalation paths.

Does ASLINE LIMITED charge a cancellation fee?

We found no cancellation fee in ASLINE LIMITED’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling ASLINE LIMITED

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Waiting on the advertised 24/7 support channel for a reply, Trustpilot reviewers report the promised 24/7 line does not exist in practice and that emails go unanswered; one reviewer sent two emails and three direct messages with no response.
✕ Accepting a verbal/emailed refund promise and waiting, A Trustpilot reviewer reports that despite the company saying it would refund, the refund never arrived, so a promise is not a payment; keep the chargeback clock running.
✕ Calling or live-chatting for a cancellation, Independent provider review states there is no live chat, phone support or instant messaging, email and help-centre docs only, with complex issues taking over 24 hours.
✕ Deleting the eSIM profile from your phone to 'cancel' it, Removing the profile destroys the activation credentials but does not reverse the charge, and it removes the evidence the merchant asks for when assessing a fault claim.
✕ Asking for a partial refund of unused data mid-plan, Plans are fixed-duration prepaid products with no pro-rata mechanism; unused allowance is forfeited at expiry.
✕ Claiming Section 75 on a UK credit card, Individual eSIMX plans are roughly $2.50, $15.80, far below the £100 minimum for Section 75, so chargeback is the workable card route rather than Section 75.

Cancelled ASLINE LIMITED but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from ASLINE LIMITED, treat it as not cancelled. Email support@esimx.hk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on ASLINE LIMITED’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if ASLINE LIMITED charges again.

How ASLINE LIMITED will try to keep you

ASLINE LIMITED may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Endless troubleshooting loop, restart the phone, re-scan the QR, toggle roaming, manually select a carrier, until the trip is over and the plan has expired.”
You say: State once, in writing: "I have completed your troubleshooting steps on [date/time] and the eSIM still does not connect. Please treat this as a confirmed fault and refund order #[number] to my original payment method within 14 days." Attach screenshots and stop re-running steps.
They’ll say: “Offering a replacement eSIM instead of money back once the plan is activated, since activated refunds are 'evaluated case-by-case'.”
You say: "A replacement is not useful, my travel dates were [dates] and have passed. The service was not delivered, so I am requesting a refund of $[amount], not a substitute product."
They’ll say: “Steering you to store credit or the cashback/loyalty balance rather than a card refund.”
You say: "I am declining account credit. Please refund $[amount] to the original payment method used on [date]; the statement descriptor was ASLINE LIMITED."
They’ll say: “Silence, simply not answering the mailbox until the customer gives up.”
You say: Send one dated email, then one chaser at day 7 that says: "This is my second written request. If I have no substantive reply within 7 days I will raise a chargeback with my card issuer for non-delivery of a digital service and submit this correspondence as evidence."
They’ll say: “Blaming your device or carrier lock so the fault is 'yours' and the refund is refused.”
You say: "My device is [model], carrier-unlocked and eSIM-compatible per your own compatibility list, and other eSIM profiles install normally on it. The failure is on the provisioning side."

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; ASLINE LIMITED has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of ASLINE LIMITED’s own policy.
Consumer Rights Act 2015
Services must be as described.
If ASLINE LIMITED’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. ASLINE LIMITED must honour it regardless of where they’re headquartered.

Delete your ASLINE LIMITED account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in ASLINE LIMITED’s account settings, email support@esimx.hk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling ASLINE LIMITED

ASLINE LIMITED is a Hong Kong company name that appears as the card descriptor for eSIMX travel eSIM purchases (esimx.hk). If you or someone on your account bought a prepaid travel data plan before a trip, that is almost certainly what it is, typical amounts run from about **$2.50 to $15.80** for country plans, which is why the charge is small and easy to forget. Check the email inbox tied to your payment method for a QR-code order confirmation. If nobody in your household bought a travel eSIM, treat it as an unauthorised transaction and raise it with your card issuer straight away.

Money-back questions (windows, pro-rata, chargebacks) are covered in the ASLINE LIMITED refund guide. Need a human for something else entirely? The ASLINE LIMITED contact guide lists every channel that actually answers.