How do I cancel my eSIMX order?

There is no recurring subscription to cancel, eSIMX plans are one-off, fixed-duration prepaid purchases with no auto-renewal reported by independent testers. What you actually cancel is the *order*, and the deadline is activation, not the billing date. Email support from the address on the order with the subject **"Refund request, order #[number], eSIM not activated"**, state that you have not installed or scanned the QR code, and ask for a refund to the original payment method. Do not install the profile "just to test it", installation is the event that moves you from a full-refund claim to a discretionary one.

Can I get a refund if the eSIM never worked?

Yes, in principle. The brand says activated eSIMs are "evaluated case-by-case based on technical issues or service problems", and an independent provider review describes refunds for undelivered or non-functional eSIMs within 14 days of purchase. In practice you need evidence: screenshots of the failed activation, the error text, the date and place you tried, and a record that you completed their troubleshooting steps. Send it in one email, keep the order number in the subject line, and set yourself a 7-day deadline. Trustpilot reviewers report emails going unanswered and promised refunds never arriving, so start a card chargeback if the deadline passes.

Is there a cancellation fee?

No cancellation fee is documented anywhere in the sources. Because the product is a one-off prepaid data plan rather than a contract, there is no exit charge, no notice period and no minimum term. The real cost of "cancelling" late is simply that an activated or expired plan is not refunded and any unused data is forfeited at the end of the validity window. If you are quoted a fee to cancel or a "processing charge" deducted from a refund, ask for the clause in writing, nothing in the published policy supports one.

Does eSIMX auto-renew?

Independent provider testing describes eSIMX plans as standard fixed-duration plans without top-up or auto-renewal capabilities, so a repeat ASLINE LIMITED charge is more likely to be a second manual purchase than a renewal. If you are seeing a genuinely recurring charge on the same date each month, check whether it was bought through an app store or a reseller rather than direct, because that changes who has to refund you. Either way, remove the saved card from your account after your trip and ask support in writing to confirm no stored payment instrument remains.

Will I lose my data allowance if I cancel?

Yes, that is the trade-off. A prepaid eSIM plan gives you a fixed allowance for a fixed number of days, and unused data has no cash value once the plan is cancelled or expires. There is no pause option and no pro-rata refund of the remaining days. If your trip has only been postponed rather than cancelled, it is usually better to leave an *unactivated* eSIM alone than to cancel it, because most plans do not begin counting down until the profile connects to a network at the destination. Confirm the start-trigger for your specific plan in writing before you decide.

What if eSIMX ignores my refund request?

Assume silence is the default and plan for it. Multiple Trustpilot reviewers report that emails go unanswered, that the advertised 24/7 support did not materialise, and that a refund promised in writing never arrived. Send one clear request, one chaser at day 7 stating that you will escalate, then go to your bank or card issuer with a chargeback for a digital service not received or not as described. Keep the order confirmation, the QR-code email, your troubleshooting screenshots and both emails, card issuers decide these on paperwork, and non-delivery of a digital product is a straightforward claim.

Can I cancel through the app instead of email?

There is no verified in-app or account-page cancel button for eSIMX orders in any source we could confirm, and independent reviewers note the purchase flow relies on manual copy-paste of eSIM credentials rather than a polished app journey. Treat email as the channel of record: it produces the timestamped paper trail a chargeback needs, which a chat widget does not. If you do use live chat or WhatsApp, screenshot the whole conversation and immediately email a summary to support so the request exists in writing.

Can I get a chargeback for a travel eSIM that didn't work?

Yes, and for small amounts it is often the fastest route. Individual eSIMX plans sit well under £100, so UK buyers cannot use Section 75, but Visa and Mastercard chargeback rules cover digital services that were not delivered or not as described regardless of value. Give your issuer: the amount and date, the descriptor ASLINE LIMITED, the order confirmation, proof the eSIM failed to connect, and copies of your unanswered emails. Raise it promptly, most schemes expect the claim within 120 days of the transaction or of the date the service should have worked.

Can I transfer my eSIM to someone else instead of cancelling?

Assume not. eSIM profiles are tied to the device that installs them and generally cannot be re-scanned onto a second phone once activated; sector policies routinely state that unused allowance is non-transferable as well as non-refundable. If the eSIM is still unactivated, ask support directly whether the QR code can be reassigned before you hand it to anyone, do not simply forward the code, because if the recipient installs it you lose the unactivated-refund position and gain nothing enforceable in return.

How long does an eSIMX refund take to arrive?

No refund-processing timeframe is published by the brand itself in the sources we could verify. Comparable Hong Kong-based eSIM sellers quote anywhere from 10 business days to 30 business days back to the original payment method, so ask eSIMX to commit to a date in writing rather than accepting "soon". A practical script: "Please confirm the refund of $[amount] has been submitted and the date it will reach my card." If the promised date passes without the money landing, that broken commitment is itself strong chargeback evidence.

REFUND GUIDE

How to Get an ASLINE LIMITED Refund or Chargeback.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for ASLINE LIMITED.

Last verified 11 days ago against ASLINE LIMITED’s own Terms · UK, US, and EU rights covered below

The short answer

Everything ASLINE LIMITED bills for under the eSIMX brand is a one-off prepaid data plan, there is no membership fee, no monthly subscription and no pro-rata refund of unused data. For the eSIM data plan itself, the brand advertises a 30-day money-back guarantee that only applies while the eSIM is un-installed and unactivated; a third-party provider review reports the practical window as 14 days for undelivered or non-functional eSIMs that were never used or installed, so treat 14 days as the safe deadline. Once you scan the QR code and connect, refunds become discretionary and hinge on you proving a technical fault their support could not fix. Unused data left at the end of a plan's validity period is forfeited, not refunded, and top-up purchases are separate charges assessed on their own.

Or let yoink chase the refund.

30 seconds to set up. yoink emails ASLINE LIMITED, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What ASLINE LIMITED actually says

“We offer a 30-day money-back guarantee. If you haven't activated your eSIM and are not satisfied for any reason, contact us for a full refund. Once activated, refunds are evaluated case-by-case based on technical issues or service problems.”
, verbatim from ASLINE LIMITED’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a ASLINE LIMITED refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note ASLINE LIMITED’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a ASLINE LIMITED charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, ASLINE LIMITED has ~45 days to defend. Works regardless of where ASLINE LIMITED is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any ASLINE LIMITED subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail ASLINE LIMITED can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If ASLINE LIMITED is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@esimx.hk, the route yoink has verified actually gets read for ASLINE LIMITED.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi ASLINE LIMITED team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for ASLINE LIMITED

ASLINE LIMITED is a Hong Kong company name that appears as the card descriptor for eSIMX travel eSIM purchases (esimx.hk). If you or someone on your account bought a prepaid travel data plan before a trip, that is almost certainly what it is, typical amounts run from about **$2.50 to $15.80** for country plans, which is why the charge is small and easy to forget. Check the email inbox tied to your payment method for a QR-code order confirmation. If nobody in your household bought a travel eSIM, treat it as an unauthorised transaction and raise it with your card issuer straight away.

Cancelling rather than claiming money back? See the ASLINE LIMITED cancellation guide. For every other support channel, the ASLINE LIMITED contact guide.