How many days do I have to cancel with ASICS?

For website purchases, ASICS's UK/EU terms grant a **30-day right of withdrawal** without giving a reason, exercised by an unequivocal statement to Customer Care (email or the model withdrawal form). Note this differs from the *order* cancellation window (~15 minutes before fulfilment). In the US, the standard return window is **90 calendar days** in original condition. Regional statutory minimums (14 days in the EU/UK under distance-selling rules) also apply.

Does ASICS charge a return fee?

In the US, if you return an online order **by mail as a non-member**, ASICS deducts **$4.99** from your refund for the UPS label. You can avoid this by joining the free OneASICS program and logging in before returning, or by dropping off in-store for a free return. Shipping fees you originally paid are also generally not refunded.

Can I return worn ASICS shoes?

Only if you were a **OneASICS member** at purchase, members get a '90-Day Road-Test' letting you fully wear and test shoes outdoors and still return them for a refund. **Guest** shoppers cannot: guest returns must be pristine, unworn and sellable, and worn shoes sent by mail are rejected. Some worn footwear may be returnable in-store for store credit within a shorter window.

How do I cancel my OneASICS membership?

OneASICS is a **free loyalty program**, not a paid subscription, so there's nothing to be refunded. In the US you cancel via the **Privacy Portal** or by logging in, selecting **'Personal Details'** and unregistering. Be aware that cancelling means you can only shop via **guest check-out**, and if you rejoin later your previously-earned points don't carry over and your tier resets to Tier 1.

Will I lose my points if I cancel my OneASICS membership?

Yes. Under the OneASICS terms, if you cancel your membership and later rejoin, your **previously-earned points will not carry over** and your tier level starts again from **Tier 1**. Points can also expire if the program is terminated, and an account inactive for 12+ months may be revoked. Membership itself doesn't otherwise expire.

Can I cancel my ASICS order after it ships?

No, once an order has shipped you can't cancel it directly. You'll need to wait for delivery and then use the **returns process** within the applicable window (90 days US / 30 days per UK-EU terms). For pre-orders and back-orders, you can cancel any time until the last **3 days** before the estimated delivery date, with a full refund processed within 14 days.

Can I return an ASICS item without a receipt?

Proof of purchase, your order confirmation or order number (US online orders often start with 'ASCUS'), is the safest route. Without it, ASICS may verify via your order history or offer an **exchange or store credit** instead of a cash refund. Keep the confirmation email; it makes both online and in-store returns much smoother.

How to Cancel ASICS Within the 15-Minute Window.

Here's the fastest way to cancel ASICS and what to expect.

Last verified today · data refreshes daily · sources: page-emails, google-paa, google-paa, web-search

The fastest way

To cancel an ASICS order, act within the ~15-minute window on your order status page, or email consumer-uk@asics.com (UK/EU) / customercare-us@asics.com (US), subject 'Cancel Order [number], Right of Withdrawal'. If it's shipped, return within the withdrawal window instead. Refunds typically take up to 14 days.

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The 4-step cancellation

Email the verified address
consumer-uk@asics.com, yoink-verified working email for ASICS (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi ASICS team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

ASICS plans you can cancel

OneASICS Membership
Free loyalty program, not a paid subscription. In the US you cancel via the Privacy Portal or by logging in, selecting 'Personal Details' and unregistering. Cancelling means you can only shop via guest check-out and accumulated points/tier reset.
$0.00/mo
Runkeeper Go (via OneASICS)
OneASICS bundles a Runkeeper Go premium trial in the ASICS Runkeeper app. The trial starts immediately on opening the app and must be cancelled in-app before it converts to paid.

ASICS’s refund policy

ASICS sells physical goods, so this is about order cancellation and product returns, not a subscription. In the UK/EU, ASICS's own terms grant a 30-day right of withdrawal on website purchases, with refunds processed within 14 days of being notified. In the US, most items can be returned within 90 calendar days in original condition, but non-member mail returns have a $4.99 label deduction. Shipping fees are generally not refunded, and refunds return to the original payment method.

“The customer has the right to withdraw from or cancel the contract within 30 days without giving any reason. The right of withdrawal and cancellation only apply with regard to products that were purchased via the website.”
, ASICS terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated ASICS refund guide , same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling ASICS

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling an order after the ~15-minute window, Orders can generally only be cancelled within roughly 15 minutes of placing them via the order status page; after that the order moves to fulfilment and you must return the item instead.
✕ Mailing back gently-worn shoes as a guest (US), Guest/non-member returns require pristine, unworn, sellable condition; the '90-Day Road-Test' worn-shoe return is a OneASICS member benefit only, and worn shoes sent by mail are rejected.
✕ Relying on email replies alone for a stuck refund, Multiple reviewers report ASICS not replying to emails, chatbot being unhelpful, and refunds stalling weeks after warehouse receipt; phoning or a bank chargeback often resolved it faster.
✕ Using the original shoe box as the shipping box, The box must be placed inside a separate shipping container; taping a label to the shoebox can jeopardise the return.
✕ Returning items bought with a gift card for cash refund, Refunds on gift-card purchases are credited back to an ASICS gift card, and gift-card purchases are treated as final sale.

How ASICS will try to keep you

ASICS may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Refund delayed weeks after warehouse receives the return”
You say: Cite that ASICS's own terms commit to processing refunds within 14 days of being notified. Send a dated email with your return tracking proof and delivery confirmation. If it stalls past that, state you'll raise a Section 75 / chargeback claim with your card issuer, reviewers report this is what finally unstuck their refund.
They’ll say: “ASICS claims the returned parcel was underweight or contents missing”
You say: Always photograph the parcel at drop-off and keep the courier receipt. If ASICS disputes what was inside, supply the photo evidence and open a card chargeback, one buyer only recovered a large refund after presenting drop-off photos to their bank.
They’ll say: “Faulty/short-lived shoes dismissed as 'normal wear and tear'”
You say: For UK buyers, invoke the Consumer Rights Act 2015, goods must be durable and of satisfactory quality. Reject a 20%-off 'goodwill' offer if the product failed prematurely, request a repair/replacement/refund in writing, and escalate to the retailer's complaints team if refused.
They’ll say: “Non-member $4.99 return-label deduction (US)”
You say: Join the free OneASICS program and log in before returning, member mail returns avoid the $4.99 deduction, or drop off in-store for a free return.
They’ll say: “Customer service unresponsive by email/chatbot”
You say: Phone customer service directly ((855) 233-3120 US / +44 1925 599784 UK), several reviewers had issues resolved instantly by phone that email had ignored for weeks. Keep a written record and escalate a formal complaint if unanswered.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires ASICS to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; ASICS has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of ASICS’s own policy.
Consumer Rights Act 2015
Services must be as described.
If ASICS’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. ASICS must honour it regardless of where they’re headquartered.

Common questions about cancelling ASICS

You can usually cancel from your **order status page** within about a **15-minute window** after placing the order. If that window has passed and the order hasn't shipped, contact Customer Service quickly, **consumer-uk@asics.com** / **+44 1925 599784** (UK/EU) or **customercare-us@asics.com** / **(855) 233-3120** (US). Once an order has shipped, you can't cancel it directly and must follow the returns process instead.