Why is my ASICS refund taking so long?

The official policy allows a **minimum of 14 days**, covering return shipping, warehouse inspection (2 to 3 days) and bank posting (5 to 7 days). However, many reviewers report refunds stalling **2 to 3+ weeks** after the warehouse received the return, with slow or no email replies. If you're past 14 days from confirmed delivery of your return, chase by phone with tracking proof, and consider a card chargeback / Section 75 claim.

Does ASICS charge a return fee?

In the US, if you return an online order **by mail as a non-member**, ASICS deducts **$4.99** from your refund for the UPS label. You can avoid this by joining the free OneASICS program and logging in before returning, or by dropping off in-store for a free return. Shipping fees you originally paid are also generally not refunded.

Can I return worn ASICS shoes?

Only if you were a **OneASICS member** at purchase, members get a '90-Day Road-Test' letting you fully wear and test shoes outdoors and still return them for a refund. **Guest** shoppers cannot: guest returns must be pristine, unworn and sellable, and worn shoes sent by mail are rejected. Some worn footwear may be returnable in-store for store credit within a shorter window.

How do I cancel my OneASICS membership?

OneASICS is a **free loyalty program**, not a paid subscription, so there's nothing to be refunded. In the US you cancel via the **Privacy Portal** or by logging in, selecting **'Personal Details'** and unregistering. Be aware that cancelling means you can only shop via **guest check-out**, and if you rejoin later your previously-earned points don't carry over and your tier resets to Tier 1.

What if ASICS ignores my cancellation or refund request?

Reviewers repeatedly report email and chatbot silence. Escalate by **phone** ((855) 233-3120 US / +44 1925 599784 UK), keep a dated written record, and reference ASICS's own 14-day refund commitment. If still unresolved, UK buyers can invoke the **Consumer Rights Act 2015** and file a **chargeback or Section 75** claim with their card provider, several customers only recovered money that way.

Can I cancel my ASICS order after it ships?

No, once an order has shipped you can't cancel it directly. You'll need to wait for delivery and then use the **returns process** within the applicable window (90 days US / 30 days per UK-EU terms). For pre-orders and back-orders, you can cancel any time until the last **3 days** before the estimated delivery date, with a full refund processed within 14 days.

Can I return an ASICS item without a receipt?

Proof of purchase, your order confirmation or order number (US online orders often start with 'ASCUS'), is the safest route. Without it, ASICS may verify via your order history or offer an **exchange or store credit** instead of a cash refund. Keep the confirmation email; it makes both online and in-store returns much smoother.

How do I cancel my Runkeeper Go trial from ASICS?

OneASICS bundles a **Runkeeper Go** premium trial that starts **immediately** when you open the ASICS Runkeeper app. Because it auto-converts to a paid subscription, cancel **in-app before the trial ends** to avoid being charged. Manage or cancel through your app-store subscription settings (Apple/Google) where the billing is handled.

REFUND GUIDE

How to Get an ASICS Refund Without the $4.99 Fee.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for ASICS.

Last verified today against ASICS’s own Terms · UK, US, and EU rights covered below

The short answer

ASICS sells physical goods, so this is about order cancellation and product returns, not a subscription. In the UK/EU, ASICS's own terms grant a 30-day right of withdrawal on website purchases, with refunds processed within 14 days of being notified. In the US, most items can be returned within 90 calendar days in original condition, but non-member mail returns have a $4.99 label deduction. Shipping fees are generally not refunded, and refunds return to the original payment method.

Or let yoink chase the refund.

30 seconds to set up. yoink emails ASICS, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What ASICS actually says

“The customer has the right to withdraw from or cancel the contract within 30 days without giving any reason. The right of withdrawal and cancellation only apply with regard to products that were purchased via the website.”
, verbatim from ASICS’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a ASICS charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If ASICS made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, ASICS has ~45 days to defend. Works regardless of where ASICS is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with ASICS for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any ASICS subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail ASICS can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If ASICS is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use consumer-uk@asics.com, the route yoink has verified actually gets read for ASICS.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi ASICS team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below, Section 75 is the next stop.

Refund FAQ for ASICS

Yes. Return eligible items in **original, unworn condition with tags** within the applicable window (90 days US / 30 days per UK-EU terms). Refunds go back to your **original payment method**; the UK/EU terms say the full refund is processed **within 14 days** of ASICS being notified. Shipping fees are generally not refunded, and gift-card purchases are refunded to an ASICS gift card.