How do I return an APM Monaco item?

Go to **apm.mc/apps/returns**, enter your order number and email, select the items, and follow the instructions. Once approved you'll get shipping instructions by email. The item must be unworn, unused, undamaged, and returned with the original APM Monaco packaging and tag within 30 days of delivery. Exchange is free; for a refund a fixed shipping fee is deducted.

Can I return personalized APM Monaco jewelry?

No. APM Monaco's exchange and return policy is explicit that **personalized products cannot be returned or exchanged**. This includes engraved pieces, customized bangles, and any Personalized Jewels ordered through the personalization flow. Your only recourse is the 3-year global warranty if the piece is genuinely faulty, email customercare@apm.mc with photos and your order number.

How do I contact APM Monaco customer service?

APM Monaco's Dedicated Advisors are available 24/7 via: - **Email:** customercare@apm.mc - **Live Chat** on apm.mc - **WhatsApp (messages only):** +33 7 57 90 33 93 - **WeChat** (QR code on the Contact Us page) For refund and cancellation issues, email is the best paper trail, subject line: *'Order #XXXX, Cancellation / Refund Request.'*

What if I received a faulty APM Monaco item?

Complete the online return request at apm.mc/apps/returns using the return reason **'faulty'**. APM confirms they'll issue a complimentary exchange or refund, you shouldn't pay any return shipping. Also note APM ships with a **3-year global warranty** (for orders placed from 19 March 2026) that covers manufacturing defects outside the 30-day window. Out-of-warranty repairs cost €20.

Can I return an APM Monaco item bought in a boutique?

You can **exchange** it, but you cannot get a cash refund. The policy states: *'Products purchased in boutique can be exchanged but not refunded.'* Bring the item unworn with its APM Monaco packaging and tag, plus your receipt, to any APM boutique within a reasonable timeframe. Only apm.mc website orders are eligible for a refund to your original payment method.

Is there a free trial or subscription with APM Monaco?

No. APM Monaco is a **one-time purchase** jewelry retailer, there is no subscription, no auto-renewing membership, and no free trial. The 'Wonderland Program' referenced on the site is a free maintenance / care perk for buyers, not a paid subscription. If you see recurring charges on your card labelled 'APM' or 'apm.mc', treat them as suspicious and contact customercare@apm.mc plus your bank immediately.

Why am I still being charged after cancelling APM Monaco?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my APM Monaco account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel an APM Monaco Order in 15 Minutes.

Q: Does APM Monaco charge a cancellation fee?

No cancellation fee, but there are two hidden costs to know about. (1) If you cancel within 15 minutes of ordering, you get a full refund with no fees. (2) If you cancel after shipment by returning the item, you keep the item's price but **lose the original shipping and bank handling fees**, and a fixed return shipping fee is deducted from your refund. Exchanges avoid both fees.

Q: Does APM Monaco charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel APM Monaco and what to expect.

Last verified 14 Jul 2026 · data refreshes daily · sources: homepage, contact, page-emails, web-search

The fastest way

APM Monaco isn't a subscription, you're cancelling a jewelry order or requesting a refund. Cancel within 15 minutes of ordering via Live Chat or customercare@apm.mc (subject: 'Order Cancellation, Order #XXXX'). Otherwise, wait for delivery and return within 30 days via apm.mc/apps/returns. Refunds typically post 5-10 business days after receipt.

Or let yoink do it for you.

30 seconds. AI emails APM Monaco, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
customercare@apm.mc, yoink-verified working email for APM Monaco (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi APM Monaco team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

APM Monaco plans you can cancel

One-time jewelry purchase
Order can be cancelled within 15 minutes of placing it; after that, cancellation is not guaranteed and you must wait to return the item post-delivery.

What happens to what you’ve already paid

APM Monaco gives you 30 days from delivery to return online orders for a refund to your original payment method. Items must be unworn, unused, undamaged and returned with original packaging and tag. Original shipping and bank handling fees aren't refunded, and a fixed return shipping fee is deducted from the refund. Personalized jewelry, gift cards, and anything bought in-boutique are non-refundable (boutique items can only be exchanged).

“Products purchased on apm.mc may be exchanged or returned online or to one of our APM Monaco boutiques, up to 30 days from the delivery date. Please note that shipping and bank handling fees from your original order will not be refunded.”
, APM Monaco terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated APM Monaco refund guide , same data, but framed around the policy + escalation paths.

Does APM Monaco charge a cancellation fee?

APM Monaco’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling APM Monaco

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling an order more than 15 minutes after checkout, APM's FAQ explicitly states that after 15 minutes they cannot guarantee cancellation because orders are already being processed for dispatch.
✕ Returning personalized jewelry, The refund policy states personalized products cannot be returned or exchanged.
✕ Returning items bought in-boutique for a refund, Boutique purchases can only be exchanged, not refunded, per the exchange & return policy.
✕ Sending items back without an approved return request, APM requires you to request a return via apm.mc/apps/returns first; unapproved parcels risk being refused.
✕ Expecting shipping and bank handling fees back, Original shipping and bank handling fees are explicitly non-refundable, and a fixed return shipping fee is deducted from your refund.
✕ WhatsApp phone calls to +33 7 57 90 33 93, APM confirms they do not accept calls via WhatsApp, messages only.

Cancelled APM Monaco but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from APM Monaco, treat it as not cancelled. Email customercare@apm.mc referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on APM Monaco’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if APM Monaco charges again.

How APM Monaco will try to keep you

APM Monaco may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering an exchange instead of a refund (exchange is free, refund incurs a return shipping fee)”
You say: Thanks, but I don't want an exchange, I'm exercising my 30-day return right under APM's published policy and requesting a refund to my original payment method.
They’ll say: “Suggesting a gift-card refund instead of original payment method”
You say: Please refund to the original payment method as offered in the refund options listed in your FAQ. A gift card doesn't work for me.
They’ll say: “Citing the 15-minute cancellation cutoff to refuse a pre-shipment cancellation”
You say: The order hasn't shipped yet, please cancel before dispatch. If it has already shipped, I'll refuse delivery and you can refund on receipt of the returned parcel.
They’ll say: “Delaying by asking for photos/proof for a 'faulty' claim”
You say: Attaching photos now. Per your FAQ, faulty items receive a complimentary exchange or refund, please confirm which within 48 hours and issue the return label.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. APM Monaco must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; APM Monaco has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of APM Monaco’s own policy.
Consumer Rights Act 2015
Services must be as described.
If APM Monaco’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your APM Monaco account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in APM Monaco’s account settings, email customercare@apm.mc with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling APM Monaco

Yes, but only within **15 minutes** of placing it. APM's FAQ states: *'In case you change your mind, you can cancel your order within 15 min. After those 15 minutes, we cannot guarantee the cancellation of your order.'* The fastest route is the Live Chat on apm.mc or WhatsApp message to +33 7 57 90 33 93. If you miss the window, wait for the parcel and return it within 30 days of delivery for a refund.

Money-back questions (windows, pro-rata, chargebacks) are covered in the APM Monaco refund guide. Need a human for something else entirely? The APM Monaco contact guide lists every channel that actually answers.