How do I return an APM Monaco item?

Go to **apm.mc/apps/returns**, enter your order number and email, select the items, and follow the instructions. Once approved you'll get shipping instructions by email. The item must be unworn, unused, undamaged, and returned with the original APM Monaco packaging and tag within 30 days of delivery. Exchange is free; for a refund a fixed shipping fee is deducted.

What is APM Monaco's refund policy?

APM Monaco offers **30 days from delivery** to return online orders for a refund to your original payment method (or, if you prefer, as a gift card). Original shipping and bank handling fees are not refunded, and a fixed return shipping fee is deducted. Personalized jewelry, gift cards themselves, and boutique purchases are excluded, boutique items can only be exchanged.

How do I contact APM Monaco customer service?

APM Monaco's Dedicated Advisors are available 24/7 via: - **Email:** customercare@apm.mc - **Live Chat** on apm.mc - **WhatsApp (messages only):** +33 7 57 90 33 93 - **WeChat** (QR code on the Contact Us page) For refund and cancellation issues, email is the best paper trail, subject line: *'Order #XXXX, Cancellation / Refund Request.'*

What if I received a faulty APM Monaco item?

Complete the online return request at apm.mc/apps/returns using the return reason **'faulty'**. APM confirms they'll issue a complimentary exchange or refund, you shouldn't pay any return shipping. Also note APM ships with a **3-year global warranty** (for orders placed from 19 March 2026) that covers manufacturing defects outside the 30-day window. Out-of-warranty repairs cost €20.

Can I return an APM Monaco item bought in a boutique?

You can **exchange** it, but you cannot get a cash refund. The policy states: *'Products purchased in boutique can be exchanged but not refunded.'* Bring the item unworn with its APM Monaco packaging and tag, plus your receipt, to any APM boutique within a reasonable timeframe. Only apm.mc website orders are eligible for a refund to your original payment method.

How long does an APM Monaco refund take?

APM Monaco doesn't publish a fixed processing SLA, but based on standard Shopify-based e-commerce workflows expect roughly **5-10 business days** from when they receive and inspect your return, plus your card issuer's own posting time. If more than 14 days pass after tracking shows delivery back to APM, email customercare@apm.mc quoting the return tracking number to escalate.

Does APM Monaco charge a cancellation fee?

No cancellation fee, but there are two hidden costs to know about. (1) If you cancel within 15 minutes of ordering, you get a full refund with no fees. (2) If you cancel after shipment by returning the item, you keep the item's price but **lose the original shipping and bank handling fees**, and a fixed return shipping fee is deducted from your refund. Exchanges avoid both fees.

What if APM Monaco ignores my cancellation or refund request?

Escalate in this order: (1) Reply on the same email thread to customercare@apm.mc quoting your order number and the 30-day return policy. (2) Message the same request via WhatsApp (+33 7 57 90 33 93) and Live Chat to force multiple touchpoints. (3) If still unresolved after 14 days, file a chargeback with your card issuer citing 'goods returned, refund not issued', most banks refund within 10 business days.

Is there a free trial or subscription with APM Monaco?

No. APM Monaco is a **one-time purchase** jewelry retailer, there is no subscription, no auto-renewing membership, and no free trial. The 'Wonderland Program' referenced on the site is a free maintenance / care perk for buyers, not a paid subscription. If you see recurring charges on your card labelled 'APM' or 'apm.mc', treat them as suspicious and contact customercare@apm.mc plus your bank immediately.

REFUND GUIDE

How to Get an APM Monaco Refund in 30 Days.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for APM Monaco.

Last verified 14 Jul 2026 against APM Monaco’s own Terms · UK, US, and EU rights covered below

The short answer

APM Monaco gives you 30 days from delivery to return online orders for a refund to your original payment method. Items must be unworn, unused, undamaged and returned with original packaging and tag. Original shipping and bank handling fees aren't refunded, and a fixed return shipping fee is deducted from the refund. Personalized jewelry, gift cards, and anything bought in-boutique are non-refundable (boutique items can only be exchanged).

Or let yoink chase the refund.

30 seconds to set up. yoink emails APM Monaco, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What APM Monaco actually says

“Products purchased on apm.mc may be exchanged or returned online or to one of our APM Monaco boutiques, up to 30 days from the delivery date. Please note that shipping and bank handling fees from your original order will not be refunded.”
, verbatim from APM Monaco’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a APM Monaco refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note APM Monaco’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If APM Monaco is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, APM Monaco has ~45 days to defend. Works regardless of where APM Monaco is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a APM Monaco charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with APM Monaco for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any APM Monaco subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail APM Monaco can’t ignore.

The 4-step refund email

Email the right address
Use customercare@apm.mc, the route yoink has verified actually gets read for APM Monaco.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi APM Monaco team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for APM Monaco

Yes, but only within **15 minutes** of placing it. APM's FAQ states: *'In case you change your mind, you can cancel your order within 15 min. After those 15 minutes, we cannot guarantee the cancellation of your order.'* The fastest route is the Live Chat on apm.mc or WhatsApp message to +33 7 57 90 33 93. If you miss the window, wait for the parcel and return it within 30 days of delivery for a refund.