How do I return an APM Monaco item?

Go to **apm.mc/apps/returns**, enter your order number and email, select the items, and follow the instructions. Once approved you'll get shipping instructions by email. The item must be unworn, unused, undamaged, and returned with the original APM Monaco packaging and tag within 30 days of delivery. Exchange is free; for a refund a fixed shipping fee is deducted.

What is APM Monaco's refund policy?

APM Monaco offers **30 days from delivery** to return online orders for a refund to your original payment method (or, if you prefer, as a gift card). Original shipping and bank handling fees are not refunded, and a fixed return shipping fee is deducted. Personalized jewelry, gift cards themselves, and boutique purchases are excluded — boutique items can only be exchanged.

How do I contact APM Monaco customer service?

APM Monaco's Dedicated Advisors are available 24/7 via: - **Email:** customercare@apm.mc - **Live Chat** on apm.mc - **WhatsApp (messages only):** +33 7 57 90 33 93 - **WeChat** (QR code on the Contact Us page) For refund and cancellation issues, email is the best paper trail — subject line: *'Order #XXXX — Cancellation / Refund Request.'*

What if I received a faulty APM Monaco item?

Complete the online return request at apm.mc/apps/returns using the return reason **'faulty'**. APM confirms they'll issue a complimentary exchange or refund — you shouldn't pay any return shipping. Also note APM ships with a **3-year global warranty** (for orders placed from 19 March 2026) that covers manufacturing defects outside the 30-day window. Out-of-warranty repairs cost €20.

Can I return an APM Monaco item bought in a boutique?

You can **exchange** it, but you cannot get a cash refund. The policy states: *'Products purchased in boutique can be exchanged but not refunded.'* Bring the item unworn with its APM Monaco packaging and tag, plus your receipt, to any APM boutique within a reasonable timeframe. Only apm.mc website orders are eligible for a refund to your original payment method.

How long does an APM Monaco refund take?

APM Monaco doesn't publish a fixed processing SLA, but based on standard Shopify-based e-commerce workflows expect roughly **5-10 business days** from when they receive and inspect your return, plus your card issuer's own posting time. If more than 14 days pass after tracking shows delivery back to APM, email customercare@apm.mc quoting the return tracking number to escalate.

Does APM Monaco charge a cancellation fee?

No cancellation fee — but there are two hidden costs to know about. (1) If you cancel within 15 minutes of ordering, you get a full refund with no fees. (2) If you cancel after shipment by returning the item, you keep the item's price but **lose the original shipping and bank handling fees**, and a fixed return shipping fee is deducted from your refund. Exchanges avoid both fees.

What if APM Monaco ignores my cancellation or refund request?

Escalate in this order: (1) Reply on the same email thread to customercare@apm.mc quoting your order number and the 30-day return policy. (2) Message the same request via WhatsApp (+33 7 57 90 33 93) and Live Chat to force multiple touchpoints. (3) If still unresolved after 14 days, file a chargeback with your card issuer citing 'goods returned, refund not issued' — most banks refund within 10 business days.

Is there a free trial or subscription with APM Monaco?

No. APM Monaco is a **one-time purchase** jewelry retailer — there is no subscription, no auto-renewing membership, and no free trial. The 'Wonderland Program' referenced on the site is a free maintenance / care perk for buyers, not a paid subscription. If you see recurring charges on your card labelled 'APM' or 'apm.mc', treat them as suspicious and contact customercare@apm.mc plus your bank immediately.

REFUND GUIDE

How to Get an APM Monaco Refund in 30 Days.

Inside 30 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for APM Monaco.

Last verified today against APM Monaco’s own Terms · UK, US, and EU rights covered below

The short answer

APM Monaco gives you 30 days from delivery to return online orders for a refund to your original payment method. Items must be unworn, unused, undamaged and returned with original packaging and tag. Original shipping and bank handling fees aren't refunded, and a fixed return shipping fee is deducted from the refund. Personalized jewelry, gift cards, and anything bought in-boutique are non-refundable (boutique items can only be exchanged).

Or let yoink chase the refund.

30 seconds to set up. yoink emails APM Monaco, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What APM Monaco actually says

“Products purchased on apm.mc may be exchanged or returned online or to one of our APM Monaco boutiques, up to 30 days from the delivery date. Please note that shipping and bank handling fees from your original order will not be refunded.”
— verbatim from APM Monaco’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a APM Monaco charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If APM Monaco made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document APM Monaco’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with APM Monaco for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any APM Monaco subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail APM Monaco can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If APM Monaco is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, APM Monaco has ~45 days to defend. Works regardless of where APM Monaco is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use customercare@apm.mc — the route yoink has verified actually gets read for APM Monaco.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi APM Monaco team,

I'm writing to request a refund for my recent APM Monaco subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for APM Monaco

Yes — but only within **15 minutes** of placing it. APM's FAQ states: *'In case you change your mind, you can cancel your order within 15 min. After those 15 minutes, we cannot guarantee the cancellation of your order.'* The fastest route is the Live Chat on apm.mc or WhatsApp message to +33 7 57 90 33 93. If you miss the window, wait for the parcel and return it within 30 days of delivery for a refund.