Why do I have to pay for my appointment in advance?

Ape Barbers has Booksy's **no-show protection** enabled. Providers can require a deposit or save your card to charge a cancellation fee if you miss the appointment. The prepaid amount is deducted from your total at checkout. If you cancel inside the window the deposit is refundable; outside it, the shop keeps it.

Will Ape Barbers charge me if I don't show up?

Yes, if a card is on file, Booksy automatically charges the cancellation fee or full no-show charge based on the policy Ape Barbers set. You see the rule at the time of booking and again in the email confirmation. To avoid the fee, cancel before the cut-off (usually 24 hours, but check the booking email).

Can I cancel a Booksy appointment without paying a fee?

Only if you cancel within the free-cancellation window shown at booking. Booksy states **'Conditions for free cancellations are displayed at the time of booking and can be found in the booking confirmation email.'** Cancel earlier than that cut-off (24 hours is typical for London barbers) and no fee applies.

How do I contact Booksy customer support?

Booksy publishes regional support inboxes: **help.global@booksy.com** for worldwide users, **help.us@booksy.com** for US accounts and **help.fr@booksy.com** for France. There's no UK-specific email, UK Ape Barbers customers use the global address. Include your booking ID, the shop name (Ape Barbers, 59a Nile Street, London) and a screenshot.

Can I reschedule instead of cancelling?

Yes. From the Booksy app go to **Appointments → your Ape Barbers booking → Reschedule**. Rescheduling inside the cancellation window keeps your deposit intact and avoids the fee. Note that the shop can restrict how late you can reschedule via its Booking Rules, so do it as early as possible.

Does Booksy hold my money or does Ape Barbers?

Ape Barbers holds it. Booksy is explicit: **'funds are not held by Booksy.'** Payments and deposits sit with the provider's payment processor (Adyen). That's why any refund has to be initiated by the shop, and Booksy's role is limited to escalation if the provider stops responding.

Can I cancel via the website or only the Booksy app?

Both work. Booksy's customer help center says eligible appointments can be cancelled from the **Appointments section** in the app or by logging in at booksy.com. If the option is greyed out the cancellation window has closed, you'll need to contact Ape Barbers directly on the phone number listed on their profile.

Why am I still being charged after cancelling Ape Barbers?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Ape Barbers account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Ape Barbers on Booksy.

Q: Does Ape Barbers charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Ape Barbers and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

To cancel an Ape Barbers appointment, open the Booksy app or booking confirmation email, go to Appointments, select the booking, and tap Cancel. If you're inside the shop's cancellation window you avoid the fee; if blocked, email help.global@booksy.com with subject 'Cancel appointment + refund request, Ape Barbers'.

Or let yoink do it for you.

30 seconds. AI emails Ape Barbers, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
help.global@booksy.com, yoink-verified working email for Ape Barbers (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Ape Barbers team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Ape Barbers plans you can cancel

Haircut (30 min)
Single appointment booking via Booksy; cancellation window set by Ape Barbers.
£27.00/mo
Haircut (45 min)
Cancel via Appointments tab in Booksy app.
£29.00/mo
Haircut & Beard Trim (1h)
Cancel via Appointments tab in Booksy app.
£42.00/mo
Beard Trim (25 min)
Cancel via Appointments tab in Booksy app.
£20.00/mo

Ape Barbers’s refund policy

Ape Barbers sets its own cancellation window through Booksy, the exact deadline (e.g. 24 hours before) is displayed in your booking confirmation email. Cancel inside that window and any deposit or prepayment should be refunded to your card within 2 to 5 business days. Miss the window or no-show and Ape Barbers can keep your deposit or charge the card-on-file as a cancellation fee. Booksy does not hold the funds, so refund disputes must be raised with Ape Barbers first; if they ignore you, escalate to Booksy support.

“Refunds are processed by the service provider, as funds are not held by Booksy. If a booking was canceled within the terms of the provider's cancellation policy, the provider should refund a payment on their end, and you should receive it within 2-5 business days.”
, Ape Barbers terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Ape Barbers refund guide , same data, but framed around the policy + escalation paths.

Does Ape Barbers charge a cancellation fee?

We found no cancellation fee in Ape Barbers’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Ape Barbers

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling by deleting the Booksy app, The appointment and any deposit charge remain, the shop's card-on-file fee can still be triggered.
✕ Asking Booksy to refund you directly, Booksy explicitly states funds are not held by them; refunds must come from the provider.
✕ Cancelling after the shop's cut-off window, Deposit is forfeit and any saved card can be charged for the full cancellation fee per Booksy's no-show protection.
✕ Reversing the charge with your bank before contacting the shop, Chargebacks raised before giving the provider 5 business days may be reversed; Booksy directs users to the provider first.

Cancelled Ape Barbers but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Ape Barbers, treat it as not cancelled. Email help.global@booksy.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Ape Barbers’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Ape Barbers charges again.

How Ape Barbers will try to keep you

Ape Barbers may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Booksy quietly enables card-on-file no-show fees”
You say: Cite Booksy's own help article: refunds are due within 2 to 5 business days when cancelled inside the policy window. If the window wasn't clearly shown at checkout, push back under UK Consumer Rights Act transparency rules.
They’ll say: “Shop blames Booksy / Booksy blames the shop”
You say: Booksy's policy is explicit, 'Refunds are processed by the service provider, as funds are not held by Booksy.' Email help.global@booksy.com and the shop on the same thread so neither can ping-pong.
They’ll say: “Deposit kept after late cancel”
You say: Quote the booking confirmation email, if it never specified a cut-off time, the deposit term is not enforceable. Ask for the policy snapshot at time of booking.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Ape Barbers’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Ape Barbers’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Ape Barbers has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Ape Barbers must honour it regardless of where they’re headquartered.

Delete your Ape Barbers account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Ape Barbers’s account settings, email help.global@booksy.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Ape Barbers

Open the Booksy app, go to **Appointments**, select your Ape Barbers booking and tap **Cancel**. The cancellation window is set by the shop, so check the policy shown in your booking confirmation email first. If the Cancel button is missing, message Ape Barbers directly via their Booksy profile.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Ape Barbers refund guide. Need a human for something else entirely? The Ape Barbers contact guide lists every channel that actually answers.