Why do I have to pay for my appointment in advance?

Ape Barbers has Booksy's **no-show protection** enabled. Providers can require a deposit or save your card to charge a cancellation fee if you miss the appointment. The prepaid amount is deducted from your total at checkout. If you cancel inside the window the deposit is refundable; outside it, the shop keeps it.

Will Ape Barbers charge me if I don't show up?

Yes, if a card is on file, Booksy automatically charges the cancellation fee or full no-show charge based on the policy Ape Barbers set. You see the rule at the time of booking and again in the email confirmation. To avoid the fee, cancel before the cut-off (usually 24 hours, but check the booking email).

What if Ape Barbers ignores my refund request?

Wait 5 business days as Booksy instructs, then email help.global@booksy.com (or help.us@booksy.com if you're in the US) with the booking ID, screenshot of the policy, and proof of cancellation timestamp. If still ignored, raise a Section 75 claim with your credit card issuer (UK) or a chargeback (US/EU), the appointment is the 'service not provided'.

Can I cancel a Booksy appointment without paying a fee?

Only if you cancel within the free-cancellation window shown at booking. Booksy states **'Conditions for free cancellations are displayed at the time of booking and can be found in the booking confirmation email.'** Cancel earlier than that cut-off (24 hours is typical for London barbers) and no fee applies.

Can I reschedule instead of cancelling?

Yes. From the Booksy app go to **Appointments → your Ape Barbers booking → Reschedule**. Rescheduling inside the cancellation window keeps your deposit intact and avoids the fee. Note that the shop can restrict how late you can reschedule via its Booking Rules, so do it as early as possible.

Does Booksy hold my money or does Ape Barbers?

Ape Barbers holds it. Booksy is explicit: **'funds are not held by Booksy.'** Payments and deposits sit with the provider's payment processor (Adyen). That's why any refund has to be initiated by the shop, and Booksy's role is limited to escalation if the provider stops responding.

REFUND GUIDE

How to Get an Ape Barbers Refund on Booksy.

Here's what Ape Barbers actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 16 Jun 2026 against Ape Barbers’s own Terms · UK, US, and EU rights covered below

The short answer

Ape Barbers sets its own cancellation window through Booksy, the exact deadline (e.g. 24 hours before) is displayed in your booking confirmation email. Cancel inside that window and any deposit or prepayment should be refunded to your card within 2 to 5 business days. Miss the window or no-show and Ape Barbers can keep your deposit or charge the card-on-file as a cancellation fee. Booksy does not hold the funds, so refund disputes must be raised with Ape Barbers first; if they ignore you, escalate to Booksy support.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Ape Barbers, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Ape Barbers actually says

“Refunds are processed by the service provider, as funds are not held by Booksy. If a booking was canceled within the terms of the provider's cancellation policy, the provider should refund a payment on their end, and you should receive it within 2-5 business days.”
, verbatim from Ape Barbers’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Ape Barbers refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Ape Barbers for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Ape Barbers subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Ape Barbers can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Ape Barbers has ~45 days to defend. Works regardless of where Ape Barbers is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Ape Barbers charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Ape Barbers is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use help.global@booksy.com, the route yoink has verified actually gets read for Ape Barbers.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Ape Barbers team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Ape Barbers

Yes, but only if you cancel inside Ape Barbers' stated window. Booksy confirms refunds are processed by the provider, not Booksy, and should arrive **within 2 to 5 business days**. If 5 business days pass with nothing, contact Ape Barbers directly using the number on their Booksy profile, then escalate to help.global@booksy.com.