What is AllSaints' return policy?

AllSaints offers **free returns on online orders within 28 days** of you receiving them. Items must be unworn, unused and have all tags attached. Register the return through the AllSaints Returns Portal (UK or US) to generate a prepaid Royal Mail or UPS label. International returns get 28 days too but must ship via DHL Premium at your cost. Refunds go back to the original payment method within about 10 business days of the parcel arriving at the distribution centre.

How long does an AllSaints refund take?

Once your return reaches the distribution centre, AllSaints typically processes the refund within **10 business days**, though busier periods can stretch this further. Refunds are issued to your original payment method — if you paid with a gift card, the refund is credited back as store credit. If more than 10 business days pass after AllSaints or the courier confirms delivery back, email `ask@allsaints.com` with the tracking number and drop-off receipt.

Can I return AllSaints items to a store?

Yes — online orders from UK or US websites can be returned to any AllSaints **mainline store trading in the same currency** as your original purchase, within 28 days. Outlets and department-store concessions are excluded. Bring the unworn item with tags and your order confirmation. In-store returns process faster than posting to the distribution centre. Outlet purchases can only be returned to the outlet, and only for a gift card or exchange.

They don't refund returns — what do I do?

This is a recurring complaint on Trustpilot: refunds delayed weeks, 'customer declaration forms' requested, or returns refused on tag/condition grounds. Steps: (1) reply to `ask@allsaints.com` with tracking + drop-off receipt and the subject 'Refund Not Received – Order #'; (2) if silent 10 business days, open a **Section 75 chargeback** (UK credit card) or a card-issuer dispute (US); (3) escalate via the BBB (US) — one BBB case previously unlocked a $1,650.72 refund; (4) UK shoppers can escalate to the Retail ADR scheme.

Can I return AllSaints items after 28 days?

Standard returns close at 28 days from receipt. Beyond that, AllSaints has no obligation to accept the return, though customer service may make exceptions for faulty items — which are covered indefinitely under UK/EU consumer law and US implied warranties. Email `ask@allsaints.com` with photos of the defect and your order number. For change-of-mind after 28 days, third-party resale (Vinted, Depop) is usually your only route.

Does AllSaints refund shipping costs?

AllSaints refunds the original shipping fee **only if** you cancel before dispatch, the item was faulty, or AllSaints cancelled the order for stock/quality reasons. If you cancel after dispatch and use the free US returns service, the shipping fee is **not** refunded — the free label is offered in place of reimbursement. International customers pay for DHL Premium out of pocket.

How do I cancel an AllSaints order before it ships?

Speed matters — AllSaints processes orders quickly. Immediately email `ask@allsaints.com` with subject 'URGENT: Cancel Order [#]' and, if within UK/US business hours (Mon–Fri 9:30–19:30 GMT), also call +44 344 980 2211 (UK) or +1 855 614 8889 (US). Their terms confirm no contract exists until the Dispatch Confirmation email is sent, so pre-dispatch cancellations should be free and refunded in full including shipping.

Can I return AllSaints items bought with Klarna?

Third-party guides report Klarna purchases **can't be returned to a physical AllSaints store** for a refund or exchange — you have to use the online returns portal so the refund reconciles with Klarna. Once your return is processed, AllSaints notifies Klarna, and Klarna adjusts your remaining instalments. Continue paying Klarna until you see the balance updated — missed payments will still incur fees even if the return is in progress.

Does AllSaints do price adjustments if my item goes on sale?

No — AllSaints does **not offer a price match or price adjustment service** for items purchased at full price that later go on sale, either online or in store. The only workaround if the price drops within your 28-day return window is to return the full-price item for a refund and re-order at the sale price, provided your size is still available.

What if my AllSaints parcel never arrived?

Report it to `ask@allsaints.com` immediately with the order number. AllSaints will open an investigation with the courier (typically 10 business days). If they refuse the claim citing 'proof of delivery', you can escalate: UK customers via Section 75 or chargeback; US customers via the Fair Credit Billing Act and a BBB complaint. Several BBB cases have unlocked refunds only after formal escalation, so don't accept the first 'no'.

Can I exchange an AllSaints online order?

Not through the distribution centre — **all online returns are refund only**. To exchange, either (a) take the item into an AllSaints mainline store within 28 days for a direct swap, or (b) place a fresh order for the correct size/colour and return the original for a refund. Items must be unworn with tags. Concessions and outlets don't accept online-order exchanges.

UNRATED TO CANCEL

How to Cancel an AllSaints Order Before Dispatch.

AllSaints typically charges £276.30 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 2 sources cited

The fastest way

To cancel an AllSaints order, email ask@allsaints.com before dispatch with subject 'Order Cancellation Request – [Order #]'. Once shipped, you must return via the AllSaints Returns Portal within 28 days for a refund to your original payment method. Refunds typically post within 10 business days of receipt.

£276.30 (one-off)typical charge

Or let yoink do it for you.

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The 4-step cancellation

Email the verified address
ask@allsaints.com — yoink-verified working email for AllSaints (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi AllSaints team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

AllSaints plans you can cancel

Online Order (allsaints.com)
Cancellable free of charge before Dispatch Confirmation email is sent; after dispatch must be returned via portal.
In-Store Purchase (Mainline)
N/A — final at till.
Outlet Store Purchase
N/A.
Department Store Concession
N/A.

AllSaints’s refund policy

AllSaints gives you a 28-day window from the date you receive your items to return online orders for a refund to your original payment method. Items must be unworn, unused, with all tags attached. Register the return through the AllSaints Returns Portal to generate a prepaid label. Refunds typically land within 10 business days of the parcel reaching the distribution centre. Outlet purchases refund only to a gift card, and concession purchases follow the host store's policy.

“As the Contract between us is not formed until we send your Dispatch Confirmation, you may cancel an order at any time before we send your Dispatch Confirmation by contacting Customer Experience... To exercise your cancellation rights, you must notify us within 7 business days from the day after you received your order.”
— AllSaints terms

28-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated AllSaints refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling AllSaints

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Returning outlet items to a mainline store for cash refund — Outlet purchases can only be returned to the Outlet store and only for gift card refund or exchange.
✕ Returning concession purchases (e.g. inside a department store) to AllSaints directly — Concession items must be exchanged/returned via the host department store's own policy.
✕ Exchanging online orders through the distribution centre — Online returns to the distribution centre are refund-only; exchanges must be done in-store or by placing a new order.
✕ Returning Klarna purchases in-store — Third-party sources report Klarna orders can't be returned in-store for refund or exchange.
✕ Returning without proof of purchase — AllSaints requires proof of purchase; without receipt, order email, or bank statement, refunds cannot be processed.
✕ Cancelling an order by phone after dispatch — Once the Dispatch Confirmation email is sent the contract is formed and you must use the returns portal instead.
✕ Live chat for urgent refund chase — Multiple Trustpilot reviewers report live chat 'goes nowhere' and phone lines removed, causing multi-week delays.

How AllSaints will try to keep you

AllSaints may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Customer Experience asks you to fill in a 'customer declaration form' when a return is marked delivered but not refunded”
You say: Refuse to accept a declaration form as a precondition. Under UK CRA 2015 / US FCBA, once the carrier confirms delivery to the retailer's own return address printed on their label, the risk sits with AllSaints, not you. Send the tracking screenshot and proof of drop-off and demand refund within 14 days or you'll raise a chargeback.
They’ll say: “Refusing return citing 'tags removed / worn / labels cut off' when item was only briefly tried on”
You say: Request photographic evidence of the alleged condition on arrival plus the QC agent's name. Under distance-selling rules you're allowed to inspect goods as you would in a shop. Escalate to ask@allsaints.com with the subject 'Formal Complaint – Refund Refused' and copy your card issuer for a Section 75 / chargeback claim.
They’ll say: “Deflecting lost-in-transit claims to the courier ('parcel marked delivered')”
You say: The retailer, not the courier, owes you the goods. Cite the Consumer Rights Act 2015 (UK) or the Fair Credit Billing Act (US) — reference reported in BBB complaints — and give AllSaints 14 days to refund before opening a chargeback with your bank.
They’ll say: “10-business-day 'investigation' loop that resets each time you follow up”
You say: Log every contact with a case reference. After the first 10-day window lapses, email ask@allsaints.com stating this is your final response request under the Consumer Rights Act; you'll then escalate to the Retail ADR scheme (UK) or file a BBB complaint (US) — a route that has previously unlocked full refunds up to $1,650.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires AllSaints to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires AllSaints to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of AllSaints’s own policy.
Consumer Rights Act 2015
Services must be as described.
If AllSaints’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. AllSaints must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when AllSaints’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; AllSaints has ~45 days to defend.

Common questions about cancelling AllSaints

You can cancel an AllSaints order **free of charge** any time **before the Dispatch Confirmation email** lands — email `ask@allsaints.com` immediately with your order number and 'Cancel Order' in the subject line. AllSaints' terms state the contract only forms on dispatch, so pre-dispatch cancellations should be honoured with a full refund including shipping. After dispatch you'll need to accept the parcel and return it via the AllSaints Returns Portal within 28 days.