What is AllSaints' return policy?

AllSaints offers **free returns on online orders within 28 days** of you receiving them. Items must be unworn, unused and have all tags attached. Register the return through the AllSaints Returns Portal (UK or US) to generate a prepaid Royal Mail or UPS label. International returns get 28 days too but must ship via DHL Premium at your cost. Refunds go back to the original payment method within about 10 business days of the parcel arriving at the distribution centre.

How long does an AllSaints refund take?

Once your return reaches the distribution centre, AllSaints typically processes the refund within **10 business days**, though busier periods can stretch this further. Refunds are issued to your original payment method — if you paid with a gift card, the refund is credited back as store credit. If more than 10 business days pass after AllSaints or the courier confirms delivery back, email `ask@allsaints.com` with the tracking number and drop-off receipt.

They don't refund returns — what do I do?

This is a recurring complaint on Trustpilot: refunds delayed weeks, 'customer declaration forms' requested, or returns refused on tag/condition grounds. Steps: (1) reply to `ask@allsaints.com` with tracking + drop-off receipt and the subject 'Refund Not Received – Order #'; (2) if silent 10 business days, open a **Section 75 chargeback** (UK credit card) or a card-issuer dispute (US); (3) escalate via the BBB (US) — one BBB case previously unlocked a $1,650.72 refund; (4) UK shoppers can escalate to the Retail ADR scheme.

Does AllSaints refund shipping costs?

AllSaints refunds the original shipping fee **only if** you cancel before dispatch, the item was faulty, or AllSaints cancelled the order for stock/quality reasons. If you cancel after dispatch and use the free US returns service, the shipping fee is **not** refunded — the free label is offered in place of reimbursement. International customers pay for DHL Premium out of pocket.

How do I cancel an AllSaints order before it ships?

Speed matters — AllSaints processes orders quickly. Immediately email `ask@allsaints.com` with subject 'URGENT: Cancel Order [#]' and, if within UK/US business hours (Mon–Fri 9:30–19:30 GMT), also call +44 344 980 2211 (UK) or +1 855 614 8889 (US). Their terms confirm no contract exists until the Dispatch Confirmation email is sent, so pre-dispatch cancellations should be free and refunded in full including shipping.

Can I return AllSaints items bought with Klarna?

Third-party guides report Klarna purchases **can't be returned to a physical AllSaints store** for a refund or exchange — you have to use the online returns portal so the refund reconciles with Klarna. Once your return is processed, AllSaints notifies Klarna, and Klarna adjusts your remaining instalments. Continue paying Klarna until you see the balance updated — missed payments will still incur fees even if the return is in progress.

Does AllSaints do price adjustments if my item goes on sale?

No — AllSaints does **not offer a price match or price adjustment service** for items purchased at full price that later go on sale, either online or in store. The only workaround if the price drops within your 28-day return window is to return the full-price item for a refund and re-order at the sale price, provided your size is still available.

What if my AllSaints parcel never arrived?

Report it to `ask@allsaints.com` immediately with the order number. AllSaints will open an investigation with the courier (typically 10 business days). If they refuse the claim citing 'proof of delivery', you can escalate: UK customers via Section 75 or chargeback; US customers via the Fair Credit Billing Act and a BBB complaint. Several BBB cases have unlocked refunds only after formal escalation, so don't accept the first 'no'.

Can I exchange an AllSaints online order?

Not through the distribution centre — **all online returns are refund only**. To exchange, either (a) take the item into an AllSaints mainline store within 28 days for a direct swap, or (b) place a fresh order for the correct size/colour and return the original for a refund. Items must be unworn with tags. Concessions and outlets don't accept online-order exchanges.

REFUND GUIDE

How to Get an AllSaints Refund in 28 Days.

Inside 28 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for AllSaints.

Last verified today against AllSaints’s own Terms · UK, US, and EU rights covered below

The short answer

AllSaints gives you a 28-day window from the date you receive your items to return online orders for a refund to your original payment method. Items must be unworn, unused, with all tags attached. Register the return through the AllSaints Returns Portal to generate a prepaid label. Refunds typically land within 10 business days of the parcel reaching the distribution centre. Outlet purchases refund only to a gift card, and concession purchases follow the host store's policy.

Or let yoink chase the refund.

30 seconds to set up. yoink emails AllSaints, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What AllSaints actually says

“As the Contract between us is not formed until we send your Dispatch Confirmation, you may cancel an order at any time before we send your Dispatch Confirmation by contacting Customer Experience... To exercise your cancellation rights, you must notify us within 7 business days from the day after you received your order.”
— verbatim from AllSaints’s terms

28-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a AllSaints charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If AllSaints made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document AllSaints’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with AllSaints for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any AllSaints subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail AllSaints can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If AllSaints is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, AllSaints has ~45 days to defend. Works regardless of where AllSaints is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use ask@allsaints.com — the route yoink has verified actually gets read for AllSaints.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi AllSaints team,

I'm writing to request a refund for my recent AllSaints subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for AllSaints

You can cancel an AllSaints order **free of charge** any time **before the Dispatch Confirmation email** lands — email `ask@allsaints.com` immediately with your order number and 'Cancel Order' in the subject line. AllSaints' terms state the contract only forms on dispatch, so pre-dispatch cancellations should be honoured with a full refund including shipping. After dispatch you'll need to accept the parcel and return it via the AllSaints Returns Portal within 28 days.