Will I lose my cashback if I cancel Sevenly?

Yes. The Sevenly terms say **all accumulated cashback is lost** when you cancel, and it can't be reactivated or transferred to anyone else. If you sign up again later, you create a new account from zero and the old balance doesn't come back. So spend your cashback on a 7-Eleven or Petro Seven purchase first, then cancel. Keep in mind that a purchase paid for with cashback can't be refunded later, so only buy something you actually want.

¿Cómo puedo hacer una queja a 7-Eleven?

7-Eleven México's help center asks you to email **social@711.mx**, ideally with a photo of your purchase ticket. You can also type 'Hablar con un humano' in their web chat so your case is handed to a person, or fill in their contact form. They say complaints are accepted 24 hours a day, 365 days a year. The customer service line **800-83-711-00** is another option. Email gives you a written record, which helps if you need to escalate to Mexico's consumer protection agency, Profeco.

I made a bank deposit at 7-Eleven and it didn't arrive, what do I do?

7-Eleven México's help center covers this: if a bank deposit you made (or someone made to you) at a 7-Eleven hasn't shown up at your bank, send them **a photo of the ticket** and **an email address** where they can reach you. Do this through their help center or the complaints email **social@711.mx**. Keep the original paper ticket, because it's your proof of payment. It's also worth telling your bank so the money can be traced from both ends.

How do I cancel my 7-Eleven Gold Pass subscription?

Gold Pass is a **US 7-Eleven Inc.** subscription. 7-Eleven México doesn't run it. Cancel it in the **7-Eleven or 7NOW app**: tap the Account icon (top right) → **7-Eleven Gold Pass™** → scroll down → **Cancel Subscription**, then follow the prompts. Your perks last until the end of the current billing cycle, and then the subscription ends. The US help center says you can also cancel by contacting their customer support. 7-Eleven México's mailboxes can't cancel it.

Can I cancel an order in the 7-Eleven app?

7-Eleven México doesn't publish its rules for cancelling Sevenly delivery orders. At least one customer complaint says the store didn't have the item in stock and **the app wouldn't let them cancel**. If that happens, contact Sevenly support right away at **clientes@iconn.com.mx** or through WhatsApp in the app (8am, 10pm daily). Include your order number and screenshots. If you were charged for something that never arrived, ask in writing for a full refund.

How do I stop 7-Eleven marketing emails?

7-Eleven México's privacy notice tells you to email **privacidad-datos@iconn.com.mx** with **'Desuscribirme'** as the subject line. Send it from the same address that receives the promotions. They say the address is removed within 24 to 72 business hours. This only stops marketing. Your Sevenly account stays open unless you also choose 'Cancelar mi cuenta' in the app.

Why am I still being charged after cancelling 7-Eleven?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my 7-Eleven account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel 7-Eleven Without Losing Cashback.

Q: Does 7-Eleven charge a cancellation fee?

No. 7-Eleven México doesn't sell a paid membership. Its loyalty app, Sevenly, is free to join and free to leave, and the published terms mention no cancellation fee. The only cost of leaving is losing your cashback balance. If you're being charged by something with 7-Eleven in the name, check whether it's the US **7-Eleven Gold Pass** (a 7-Eleven Inc. product), a third-party delivery app, or a payment made at the till for another company's bill.

Q: Does 7-Eleven charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel 7-Eleven and what to expect.

Last verified 6 days ago · data refreshes daily · sources: homepage, terms, terms, terms, web-search

The fastest way

7-Eleven México doesn't sell a paid subscription. What you can cancel is your free Sevenly account. In the app, go to Settings → 'Cancelar mi cuenta'. You can also email clientes@iconn.com.mx with the subject 'Cancelación de cuenta Sevenly', or use WhatsApp from inside the app (8am, 10pm daily). Spend your cashback first because you lose it when the account closes. They don't publish how long confirmation takes.

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The 4-step cancellation

Email the verified address
clientes@iconn.com.mx, the standard route for 7-Eleven.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi 7-Eleven team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

7-Eleven plans you can cancel

Sevenly (7-Eleven + Petro Seven loyalty app)
Sevenly is free, so there's nothing to stop paying. Cancelling deactivates your account. You can do it in the app (Settings → 'Cancelar mi cuenta') or by emailing clientes@iconn.com.mx or messaging WhatsApp from the app's contact section, 8:00 am, 10:00 pm Monday to Sunday. Any cashback you've built up is lost and can't be brought back or transferred. If you sign up again later, you start from zero.
MXN 0.00/mo

What happens to what you’ve already paid

Sevenly loyalty purchases: once you've applied or redeemed cashback on a purchase, the terms say it can't be corrected, returned, cancelled or refunded. Closing your Sevenly account also wipes your cashback balance. Ordinary in-store purchases: 7-Eleven México doesn't publish a refund window. You complain by emailing social@711.mx with a photo of your ticket, or by asking for a human in their web chat. Bank deposits or bill payments made at the till that never arrived: their help center asks for a photo of the ticket and an email address so they can look into it.

“Una vez aplicado o redimido el cashback, no se podrán realizar correcciones, devoluciones, cancelaciones o reembolsos sobre los productos o servicios adquiridos.”
, 7-Eleven terms

Asking specifically for money back, not just a cancellation? See the dedicated 7-Eleven refund guide , same data, but framed around the policy + escalation paths.

Does 7-Eleven charge a cancellation fee?

We found no cancellation fee in 7-Eleven’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling 7-Eleven

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Expecting to keep or cash out your Sevenly cashback after closing the account, The Sevenly terms say all cashback is lost when you cancel and can't be reactivated or transferred. Even if you sign up again, the old balance doesn't come back.
✕ Asking for a refund on a purchase where you used Sevenly cashback, The Sevenly terms rule out corrections, returns, cancellations or refunds once cashback has been applied or redeemed.
✕ Calling the privacy line (81) 8158-0779 with general complaints or refunds, That line is listed in the privacy notice for data-protection (ARCO) requests and is only staffed 10:00 to 13:00 Monday to Thursday. Complaints should go to social@711.mx or the 800 line.

Cancelled 7-Eleven but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from 7-Eleven, treat it as not cancelled. Email clientes@iconn.com.mx referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on 7-Eleven’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if 7-Eleven charges again.

How 7-Eleven will try to keep you

7-Eleven may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Warning that your cashback will be lost to put you off cancelling (written into the Sevenly terms)”
You say: Spend your cashback balance at a 7-Eleven or Petro Seven before you cancel, then close the account in the app or by email to clientes@iconn.com.mx. The cashback is a perk, not something that obliges you to stay.
They’ll say: “Sending you to a chatbot first (their help center says you have to ask the web chat to 'Hablar con un humano')”
You say: Type 'Hablar con un humano' in the web chat straight away, or skip the bot and email social@711.mx with your ticket photo so you have a written record.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; 7-Eleven has ~45 days to defend.

Delete your 7-Eleven account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in 7-Eleven’s account settings, email clientes@iconn.com.mx with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling 7-Eleven

There are two official ways. **In the app:** open Settings and choose **'Cancelar mi cuenta'**. **Through support:** email **clientes@iconn.com.mx** or send a WhatsApp message from the contact section in the Sevenly app. Support hours are 8:00 am, 10:00 pm, Monday to Sunday. Cancelling deactivates your account in the loyalty program. Put your full name and the phone number linked to the account in the email, and keep their reply as proof. Sevenly is free, so there's no billing to stop afterwards.

Money-back questions (windows, pro-rata, chargebacks) are covered in the 7-Eleven refund guide. Need a human for something else entirely? The 7-Eleven contact guide lists every channel that actually answers.