Does 7-Eleven charge a cancellation fee?

No. 7-Eleven México doesn't sell a paid membership. Its loyalty app, Sevenly, is free to join and free to leave, and the published terms mention no cancellation fee. The only cost of leaving is losing your cashback balance. If you're being charged by something with 7-Eleven in the name, check whether it's the US **7-Eleven Gold Pass** (a 7-Eleven Inc. product), a third-party delivery app, or a payment made at the till for another company's bill.

Can I get a refund from 7-Eleven Mexico?

There's no published refund window for in-store purchases, so it's handled case by case. Email **social@711.mx** with a photo of your ticket, the store, the date and what went wrong (faulty product, overcharge, double charge). One exception: the Sevenly terms say purchases where you applied or redeemed cashback **can't be refunded**. If a merchant adds a surcharge for paying by card, Mexican consumer law doesn't allow it, and you can also complain to the bank that supplied the card terminal.

I made a bank deposit at 7-Eleven and it didn't arrive, what do I do?

7-Eleven México's help center covers this: if a bank deposit you made (or someone made to you) at a 7-Eleven hasn't shown up at your bank, send them **a photo of the ticket** and **an email address** where they can reach you. Do this through their help center or the complaints email **social@711.mx**. Keep the original paper ticket, because it's your proof of payment. It's also worth telling your bank so the money can be traced from both ends.

Can I cancel an order in the 7-Eleven app?

7-Eleven México doesn't publish its rules for cancelling Sevenly delivery orders. At least one customer complaint says the store didn't have the item in stock and **the app wouldn't let them cancel**. If that happens, contact Sevenly support right away at **clientes@iconn.com.mx** or through WhatsApp in the app (8am, 10pm daily). Include your order number and screenshots. If you were charged for something that never arrived, ask in writing for a full refund.

REFUND GUIDE

How to Get a 7-Eleven Refund for a Missing Deposit.

Here's what 7-Eleven actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 7 days ago against 7-Eleven’s own Terms · UK, US, and EU rights covered below

The short answer

Sevenly loyalty purchases: once you've applied or redeemed cashback on a purchase, the terms say it can't be corrected, returned, cancelled or refunded. Closing your Sevenly account also wipes your cashback balance. Ordinary in-store purchases: 7-Eleven México doesn't publish a refund window. You complain by emailing social@711.mx with a photo of your ticket, or by asking for a human in their web chat. Bank deposits or bill payments made at the till that never arrived: their help center asks for a photo of the ticket and an email address so they can look into it.

Or let yoink chase the refund.

30 seconds to set up. yoink emails 7-Eleven, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What 7-Eleven actually says

“Una vez aplicado o redimido el cashback, no se podrán realizar correcciones, devoluciones, cancelaciones o reembolsos sobre los productos o servicios adquiridos.”
, verbatim from 7-Eleven’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

How long does a 7-Eleven refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, 7-Eleven has ~45 days to defend. Works regardless of where 7-Eleven is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a 7-Eleven charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail 7-Eleven can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If 7-Eleven is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use clientes@iconn.com.mx, the route yoink has verified actually gets read for 7-Eleven.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi 7-Eleven team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for 7-Eleven

Yes. The Sevenly terms say **all accumulated cashback is lost** when you cancel, and it can't be reactivated or transferred to anyone else. If you sign up again later, you create a new account from zero and the old balance doesn't come back. So spend your cashback on a 7-Eleven or Petro Seven purchase first, then cancel. Keep in mind that a purchase paid for with cashback can't be refunded later, so only buy something you actually want.

Cancelling rather than claiming money back? See the 7-Eleven cancellation guide. For every other support channel, the 7-Eleven contact guide.