How do I stop Zomato Gold auto-renewal?

Cancelling the membership in the app turns off auto-renewal by design, there isn't a separate toggle. Go to **Profile → Zomato Gold → Manage Membership → Cancel**. As a belt-and-braces step, revoke the standing instruction with your bank/card issuer (look for ‘Zomato’ under e-mandates in your banking app). Users repeatedly report continued debits when they skip the in-app step and only ask the bank to block.

Is there a cancellation fee on Zomato?

There's no fee for cancelling a Zomato Gold membership, you just lose future months. For food orders, Zomato can charge the **full order amount** as a cancellation fee once the restaurant has begun preparing the food (one widely-reported case showed a ₹237 charge). Cancel within the first minute of placing the order to avoid it.

Can I cancel a Zomato order after it's been placed?

Yes, but only briefly. Go to **Orders → select the order → Cancel Order**. If the restaurant hasn't accepted/started prep, Zomato auto-refunds to your original payment method. After acceptance, the cancel button often disappears or comes with a fee equal to the order value. Speed matters, the official guidance is literally ‘the sooner the better’.

What happens to my unused Zomato Gold benefits after I cancel?

You keep them. Per the Gold Terms, ‘upon cancellation of your membership, your membership plan will not be auto-renewed and you can continue to access all the unredeemed offer(s) in your cancelled membership plan until the expiry of the validity period’. So cancel as soon as you decide, there's no downside to doing it early in the cycle.

Why is Zomato still charging me after I cancelled?

Two common causes: (1) you turned the toggle off **after** the renewal window, the next debit was already queued; (2) you only blocked the card mandate but never tapped Cancel in-app, so Zomato re-attempted the debit. Email **grievance@zomato.com** with the transaction reference and a screenshot showing the membership is inactive, Zomato's Grievance Officer is required to respond under India's IT Rules.

How do I contact Zomato customer support by email?

Zomato hides email behind in-app chat, but several functional mailboxes work: **grievance@zomato.com** (escalation / Grievance Officer), **order@zomato.com** (live-order issues), **wallet@zomato.com** (refund credits), **info@zomato.com** (general). There is no public phone line, the Contact page routes you to the app's Support section for live orders.

Can I pause Zomato Gold instead of cancelling?

No. Zomato does not offer a pause/hold option on Gold, the only switches are ‘active with auto-renew’ or ‘cancelled (runs to expiry)’. The practical workaround is to cancel, let the current cycle play out, and re-subscribe later when Zomato runs one of its frequent flash offers (₹9, ₹99 for new cycles is common).

Why am I still being charged after cancelling Zomato?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Zomato account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Zomato Gold Auto-Renewal.

Q: Does Zomato charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Zomato and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, help-cancel, terms, contact, page-emails

The fastest way

Cancel Zomato Gold in the app: Profile → Zomato Gold → Manage Membership → Cancel. Auto-renew stops but unredeemed offers stay active until expiry. The membership is non-refundable once purchased. For order refunds or stuck charges, email grievance@zomato.com with subject 'Cancel Gold + refund request, [order/membership ID]'. Median reply: 24 to 72 hours.

Or let yoink do it for you.

30 seconds. AI emails Zomato, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
order@zomato.com, yoink-verified working email for Zomato (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Zomato team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the Consumer Protection Act 2019, I'm entitled to terminate this ongoing service by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Zomato plans you can cancel

Zomato Gold (3 months)
Cancel any time before renewal via app Profile → Gold → Manage Membership.
Zomato Gold (annual)
Cancel before renewal date to stop auto-debit on the linked payment method.
₹999.00/yr

Zomato’s refund policy

Zomato Gold itself is non-refundable once the membership fee is charged, cancelling only stops the next auto-renewal. Unredeemed Gold offers remain usable until the plan expires. Individual food orders are different: if you cancel before the restaurant accepts/prepares the order, Zomato auto-refunds to the original payment method. After the restaurant starts cooking, refunds become discretionary and often partial or denied.

“The membership is non-transferable and non-refundable once purchased. For the avoidance of all doubts, the membership shall be automatically renewed upon expiry as per your already purchased membership plan and you authorize us to debit your payment method linked to Zomato Platform.”
, Zomato terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Zomato refund guide , same data, but framed around the policy + escalation paths.

Does Zomato charge a cancellation fee?

We found no cancellation fee in Zomato’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Zomato

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a pro-rata refund mid-cycle for an unused Gold membership, Terms explicitly state the fee is non-refundable once purchased; support agents quote this verbatim.
✕ Cancelling an order after the restaurant has started preparing it, Zomato will either refuse the cancellation or refund only a fraction; users report being told the full amount goes to the restaurant.
✕ Emailing a generic info@ or order@ address for a Gold cancellation, Membership cancellation is gated to the in-app Account screen; email replies redirect users back to the app.
✕ Calling a phone hotline, Zomato has no public consumer phone line, the Contact page routes everything to in-app chat or a web form.
✕ Disputing the charge with your bank before cancelling auto-renew in-app, Card mandate stays active and Zomato re-attempts the debit on the next cycle until the in-app toggle is off.

Cancelled Zomato but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Zomato, treat it as not cancelled. Email order@zomato.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Zomato’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Zomato charges again.

How Zomato will try to keep you

Zomato may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Discounted renewal offer (e.g. ₹9 or ₹30 for 3 to 4 months) shown on the cancel screen”
You say: Thanks, I want to fully cancel auto-renew, please don't apply any promotional extension. Confirm in writing that no further debit will be attempted on my payment method.
They’ll say: “‘You still have free deliveries left’ guilt-trip pop-up”
You say: I understand the unredeemed benefits stay active until expiry, that's fine. I'm only turning off auto-renewal, not surrendering the current cycle.
They’ll say: “Redirecting the request to in-app chat where the cancel button is buried”
You say: Per Zomato Gold Terms clause 7, cancellation is available on the Gold Plan page of my Account. Please process it now or escalate to grievance@zomato.com under the IT Rules grievance mechanism.
They’ll say: “Auto-renewing silently without an advance reminder email”
You say: Under RBI's e-mandate framework I'm entitled to a 24-hour pre-debit notification. I did not receive one, please reverse the latest charge and disable the mandate.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Zomato has ~45 days to defend.

Delete your Zomato account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Zomato’s account settings, email order@zomato.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Zomato

Open the Zomato app → tap your **profile** → scroll to the **Zomato Gold** section → tap **Manage Membership** → **Cancel Membership** and confirm. Auto-renewal stops immediately; you keep access to unredeemed Gold offers until the plan's expiry date. There is no cancel option on the desktop site for most accounts, the in-app flow is the only reliable route.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Zomato refund guide. Need a human for something else entirely? The Zomato contact guide lists every channel that actually answers.