Is there a cancellation fee for Young's On Tap?

No. Young's On Tap is a free-to-download loyalty and order-and-pay app; there is no membership, no monthly fee and no cancellation fee. You only ever pay for food and drink you actually order through it via card, Apple Pay or Google Pay.

Can I get a refund if I was charged twice on the Young's app?

Yes. Duplicate Apple Pay / Google Pay authorisations on tabs are a recurring complaint in App Store reviews. Speak to the pub manager first (they can void from the till), then email **ontap@youngs.co.uk** with the transaction date, amount, pub name and last four digits of the card. If Young's doesn't refund within 14 days, request a chargeback from your bank.

How do I delete the Young's On Tap app?

Deleting the app from your iPhone or Android phone only removes the software — your account and stored card details remain on Young's servers. To fully cancel, email **ontap@youngs.co.uk** requesting account deletion, then long-press the app icon and tap 'Remove App' (iOS) or 'Uninstall' (Android).

Will I lose my treats and rewards if I delete my Young's On Tap account?

Yes. Any unredeemed treats (free pints on Young's Day, seasonal offers, wine vouchers) sitting in the 'Your Treats' section are tied to your account and will be lost when the account is closed. If you want to use them first, swipe through the Your Treats section and redeem in-pub before emailing ontap@youngs.co.uk to close the account.

Can I cancel a Young's pub table booking made through the app?

Yes — table bookings made through the app are free and cancellable. Open the booking confirmation email and click the cancel link, or call the pub directly (numbers are on each pub page at youngs.co.uk). For pre-paid Christmas or event bookings, deposits are usually non-refundable within a set window — check the specific booking's terms.

How do I cancel a Young's Rooms hotel booking?

Young's Rooms bookings (Long Days Leisurely Stays, city and coastal escapes) are separate from the On Tap app. Use the booking confirmation link or email the pub-hotel directly. Book Direct rates typically allow free cancellation up to 24-48 hours before arrival; package rates like the Long Days Leisurely Stays two-night deal may be non-refundable — check your confirmation.

Why can't I pay my tab through the Young's app?

A common App Store complaint: the 'pay tab' option disappears or the menu loads empty. It's a known bug tied to the Pepper HQ / payments SDK. Force-close and reopen the app, or ask staff to close the tab at the bar. This is not a reason you'll be blocked from cancelling your account — email ontap@youngs.co.uk if a charge went through but the tab never closed.

What if Young's ignores my refund email?

Wait five working days, then send a follow-up to **feedback@youngs.co.uk** and **enquiries@youngs.co.uk** with 'Formal complaint — Consumer Rights Act 2015' in the subject line. If there's still no response after 8 weeks, escalate a card chargeback with your bank (Section 75 protection applies to credit-card payments over £100). UK customers can also raise it with Citizens Advice consumer helpline.

Can I get a refund on a Young's gift voucher I don't want?

Young's gift vouchers are generally non-refundable once purchased, but unused vouchers within their validity window can sometimes be transferred or extended. Email **giftvouchers@youngs.co.uk** with the voucher number, purchase date and reason. Under the Consumer Rights Act, vouchers bought online (not in-pub) may qualify for a 14-day cooling-off refund if unredeemed.

Does the Young's On Tap app work outside the UK?

No. Reviewers report the message 'the app is not available in your region' when trying to open it abroad. If you're travelling and can't access your account or treats, email ontap@youngs.co.uk from the account's registered address — support can view balances and process refunds even when the app itself is geo-locked.

UNRATED TO CANCEL

How to Cancel Young's On Tap App.

Young's On Tap typically charges £142.88 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 4 sources cited

The fastest way

Young's On Tap is a free order-and-pay app for Young's Pubs — there's no subscription to cancel. To remove your account or get a refund on an in-app tab charge, email ontap@youngs.co.uk with subject 'Account deletion & refund request — On Tap app'. Delete the app from your phone to stop using it.

£142.88 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Young's On Tap, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
ontap@youngs.co.uk — yoink-verified working email for Young's On Tap (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Young's On Tap team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Young's On Tap plans you can cancel

Young's On Tap (free app)
No paid tier — the app is free to download and use. You only pay for food and drinks you order through it.
£0.00/mo

What doesn’t work for cancelling Young's On Tap

Based on 4 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a 'subscription' in the App Store or Google Play — Young's On Tap has no paid subscription — there is nothing to cancel in your app store. Deleting the app removes it from your phone but does not remove your account or stored card.
✕ Calling the Young's head office on 020 8875 7000 for an app refund — The Wandsworth switchboard handles corporate, investor and press enquiries. App-order refunds are routed through the individual pub or the ontap@youngs.co.uk mailbox.
✕ Using the generic 'General Enquiries' web form for a duplicate-charge complaint — The homepage contact form is designed for pub feedback and marketing sign-ups, not payment disputes — replies are slow. A direct email to ontap@youngs.co.uk with your transaction reference is faster.

How Young's On Tap will try to keep you

Young's On Tap may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pub manager offers a replacement drink or free round instead of a cash refund for a spilled/wrong order.”
You say: Thanks, but under the Consumer Rights Act 2015 I'm entitled to a refund to my original payment method for goods that weren't as described. Please process the refund to the card ending [XXXX].
They’ll say: “Staff say 'we don't give refunds, only credit' for an app tab dispute.”
You say: The payment was taken by Young's via the On Tap app under a distance/electronic contract. Please forward my dispute to ontap@youngs.co.uk today with the transaction ID — otherwise I'll raise a chargeback with my card issuer.
They’ll say: “Being told the treats/rewards in your account are the reason to keep using the app.”
You say: I'd like my account and card details deleted under UK GDPR Article 17 (right to erasure). Please confirm deletion in writing to this email address.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Young's On Tap to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Young's On Tap to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Young's On Tap’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Young's On Tap’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Young's On Tap must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Young's On Tap’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Young's On Tap has ~45 days to defend.

Common questions about cancelling Young's On Tap

There's no paid subscription — the app is free. To close your account, email **ontap@youngs.co.uk** (or **privacy@youngs.co.uk** for a formal GDPR erasure request) asking them to delete your profile, saved payment cards and marketing preferences. Then delete the app from your phone. Under UK GDPR you should receive confirmation within one month.