Is there a cancellation fee for Young's On Tap?

No. Young's On Tap is a free-to-download loyalty and order-and-pay app; there is no membership, no monthly fee and no cancellation fee. You only ever pay for food and drink you actually order through it via card, Apple Pay or Google Pay.

How do I delete the Young's On Tap app?

Deleting the app from your iPhone or Android phone only removes the software, your account and stored card details remain on Young's servers. To fully cancel, email **ontap@youngs.co.uk** requesting account deletion, then long-press the app icon and tap 'Remove App' (iOS) or 'Uninstall' (Android).

Will I lose my treats and rewards if I delete my Young's On Tap account?

Yes. Any unredeemed treats (free pints on Young's Day, seasonal offers, wine vouchers) sitting in the 'Your Treats' section are tied to your account and will be lost when the account is closed. If you want to use them first, swipe through the Your Treats section and redeem in-pub before emailing ontap@youngs.co.uk to close the account.

Can I cancel a Young's pub table booking made through the app?

Yes, table bookings made through the app are free and cancellable. Open the booking confirmation email and click the cancel link, or call the pub directly (numbers are on each pub page at youngs.co.uk). For pre-paid Christmas or event bookings, deposits are usually non-refundable within a set window, check the specific booking's terms.

How do I cancel a Young's Rooms hotel booking?

Young's Rooms bookings (Long Days Leisurely Stays, city and coastal escapes) are separate from the On Tap app. Use the booking confirmation link or email the pub-hotel directly. Book Direct rates typically allow free cancellation up to 24-48 hours before arrival; package rates like the Long Days Leisurely Stays two-night deal may be non-refundable, check your confirmation.

Why can't I pay my tab through the Young's app?

A common App Store complaint: the 'pay tab' option disappears or the menu loads empty. It's a known bug tied to the Pepper HQ / payments SDK. Force-close and reopen the app, or ask staff to close the tab at the bar. This is not a reason you'll be blocked from cancelling your account, email ontap@youngs.co.uk if a charge went through but the tab never closed.

Does the Young's On Tap app work outside the UK?

No. Reviewers report the message 'the app is not available in your region' when trying to open it abroad. If you're travelling and can't access your account or treats, email ontap@youngs.co.uk from the account's registered address, support can view balances and process refunds even when the app itself is geo-locked.

Why am I still being charged after cancelling Young's On Tap?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Young's On Tap account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Young's On Tap App.

Q: Does Young's On Tap charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Young's On Tap and what to expect.

Last verified 12 Jul 2026 · data refreshes daily · sources: homepage, contact, page-emails, web-search

The fastest way

Young's On Tap is a free order-and-pay app for Young's Pubs, there's no subscription to cancel. To remove your account or get a refund on an in-app tab charge, email ontap@youngs.co.uk with subject 'Account deletion & refund request, On Tap app'. Delete the app from your phone to stop using it.

Or let yoink do it for you.

30 seconds. AI emails Young's On Tap, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Cancelling a Young's On Tap order by email

Email the verified address
nick.white@youngs.co.uk, yoink-verified working email for Young's On Tap (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Young's On Tap team,

I'd like to cancel my recent Young's On Tap order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Young's On Tap plans you can cancel

Young's On Tap (free app)
No paid tier, the app is free to download and use. You only pay for food and drinks you order through it.
£0.00/mo

Does Young's On Tap charge a cancellation fee?

We found no cancellation fee in Young's On Tap’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Young's On Tap

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a 'subscription' in the App Store or Google Play, Young's On Tap has no paid subscription, there is nothing to cancel in your app store. Deleting the app removes it from your phone but does not remove your account or stored card.
✕ Calling the Young's head office on 020 8875 7000 for an app refund, The Wandsworth switchboard handles corporate, investor and press enquiries. App-order refunds are routed through the individual pub or the ontap@youngs.co.uk mailbox.
✕ Using the generic 'General Enquiries' web form for a duplicate-charge complaint, The homepage contact form is designed for pub feedback and marketing sign-ups, not payment disputes, replies are slow. A direct email to ontap@youngs.co.uk with your transaction reference is faster.

Cancelled Young's On Tap but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Young's On Tap, treat it as not cancelled. Email nick.white@youngs.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Young's On Tap’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Young's On Tap charges again.

How Young's On Tap will try to keep you

Young's On Tap may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pub manager offers a replacement drink or free round instead of a cash refund for a spilled/wrong order.”
You say: Thanks, but under the Consumer Rights Act 2015 I'm entitled to a refund to my original payment method for goods that weren't as described. Please process the refund to the card ending [XXXX].
They’ll say: “Staff say 'we don't give refunds, only credit' for an app tab dispute.”
You say: The payment was taken by Young's via the On Tap app under a distance/electronic contract. Please forward my dispute to ontap@youngs.co.uk today with the transaction ID, otherwise I'll raise a chargeback with my card issuer.
They’ll say: “Being told the treats/rewards in your account are the reason to keep using the app.”
You say: I'd like my account and card details deleted under UK GDPR Article 17 (right to erasure). Please confirm deletion in writing to this email address.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Young's On Tap’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Young's On Tap’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Young's On Tap has ~45 days to defend.

Delete your Young's On Tap account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Young's On Tap’s account settings, email nick.white@youngs.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Young's On Tap

There's no paid subscription, the app is free. To close your account, email **ontap@youngs.co.uk** (or **privacy@youngs.co.uk** for a formal GDPR erasure request) asking them to delete your profile, saved payment cards and marketing preferences. Then delete the app from your phone. Under UK GDPR you should receive confirmation within one month.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Young's On Tap refund guide. Need a human for something else entirely? The Young's On Tap contact guide lists every channel that actually answers.