Can I get a refund if I was charged twice on the Young's app?

Yes. Duplicate Apple Pay / Google Pay authorisations on tabs are a recurring complaint in App Store reviews. Speak to the pub manager first (they can void from the till), then email **ontap@youngs.co.uk** with the transaction date, amount, pub name and last four digits of the card. If Young's doesn't refund within 14 days, request a chargeback from your bank.

Can I cancel a Young's pub table booking made through the app?

Yes, table bookings made through the app are free and cancellable. Open the booking confirmation email and click the cancel link, or call the pub directly (numbers are on each pub page at youngs.co.uk). For pre-paid Christmas or event bookings, deposits are usually non-refundable within a set window, check the specific booking's terms.

How do I cancel a Young's Rooms hotel booking?

Young's Rooms bookings (Long Days Leisurely Stays, city and coastal escapes) are separate from the On Tap app. Use the booking confirmation link or email the pub-hotel directly. Book Direct rates typically allow free cancellation up to 24-48 hours before arrival; package rates like the Long Days Leisurely Stays two-night deal may be non-refundable, check your confirmation.

Why can't I pay my tab through the Young's app?

A common App Store complaint: the 'pay tab' option disappears or the menu loads empty. It's a known bug tied to the Pepper HQ / payments SDK. Force-close and reopen the app, or ask staff to close the tab at the bar. This is not a reason you'll be blocked from cancelling your account, email ontap@youngs.co.uk if a charge went through but the tab never closed.

What if Young's ignores my refund email?

Wait five working days, then send a follow-up to **feedback@youngs.co.uk** and **enquiries@youngs.co.uk** with 'Formal complaint, Consumer Rights Act 2015' in the subject line. If there's still no response after 8 weeks, escalate a card chargeback with your bank (Section 75 protection applies to credit-card payments over £100). UK customers can also raise it with Citizens Advice consumer helpline.

Can I get a refund on a Young's gift voucher I don't want?

Young's gift vouchers are generally non-refundable once purchased, but unused vouchers within their validity window can sometimes be transferred or extended. Email **giftvouchers@youngs.co.uk** with the voucher number, purchase date and reason. Under the Consumer Rights Act, vouchers bought online (not in-pub) may qualify for a 14-day cooling-off refund if unredeemed.

Does the Young's On Tap app work outside the UK?

No. Reviewers report the message 'the app is not available in your region' when trying to open it abroad. If you're travelling and can't access your account or treats, email ontap@youngs.co.uk from the account's registered address, support can view balances and process refunds even when the app itself is geo-locked.

REFUND GUIDE

How to Get a Young's On Tap Refund.

Young's On Tap refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 12 Jul 2026 against Young's On Tap’s own Terms · UK, US, and EU rights covered below

The short answer

Young's On Tap is a free app, so there is no subscription fee to refund. If you were charged incorrectly for an order (e.g. a tab paid twice, a Click & Collect item that never arrived, or a duplicate Apple Pay/Google Pay charge), contact the pub directly first, then escalate to ontap@youngs.co.uk with your receipt. UK Consumer Rights Act 2015 entitles you to a refund for food or drink that was not as described, unfit or of unsatisfactory quality. Card chargebacks via your bank are a backup if Young's does not respond.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Young's On Tap, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

Young's On Tap’s refund policy

Young's On Tap’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Young's On Tap refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Young's On Tap for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Young's On Tap subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Young's On Tap can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Young's On Tap has ~45 days to defend. Works regardless of where Young's On Tap is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Young's On Tap charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Young's On Tap is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Young's On Tap refund email

Email the right address
Use nick.white@youngs.co.uk, the route yoink has verified actually gets read for Young's On Tap.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Young's On Tap team,

I'm requesting a refund for my Young's On Tap order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Young's On Tap

No. Young's On Tap is a free-to-download loyalty and order-and-pay app; there is no membership, no monthly fee and no cancellation fee. You only ever pay for food and drink you actually order through it via card, Apple Pay or Google Pay.

Cancelling rather than claiming money back? See the Young's On Tap cancellation guide. For every other support channel, the Young's On Tap contact guide.