How long do I have to return a Yosqi item?

**14 days from purchase**, per Yosqi's shipping/returns page. The item must be unworn. Within that window you can exchange for another item of the same value, or take a credit note that expires one year later. Miss the 14-day window and the exchange right lapses. Damage/fault claims sit outside this window, contact Yosqi with photos and they'll assess for a replacement or refund.

Can I cancel a Yosqi order before it ships?

Yosqi doesn't publish a formal pre-shipment cancellation policy. Email **info@yosqi.com** immediately with your order number and subject line 'Cancel order [#], refund request'. As a small London boutique fulfilling from stock, they can usually stop dispatch if you catch it the same day. If the parcel has already left, wait for delivery and use the 14-day exchange/credit-note process or invoke your UK/EU distance-selling right of withdrawal.

What if my Yosqi item arrives damaged or faulty?

Yosqi's policy states: on rare occasions if your item is damaged or faulty, after contacting them and them confirming the damage, they will either send a replacement (if available) or issue a refund. Email **info@yosqi.com** with clear photos of the fault, the original packaging, and your order number the day it arrives. Under the UK Consumer Rights Act 2015 you also have a short-term right to reject faulty goods for a full refund within 30 days of delivery.

Does Yosqi have a free trial or subscription?

No. Yosqi is a physical streetwear retailer, a boutique with flagship stores in Mayfair and Camden, selling one-off garments (tees, hoodies, outerwear). There is no subscription, membership, auto-renewal or free trial to cancel. If you're seeing a recurring charge on your statement labelled 'Yosqi', it's most likely a single purchase; check the order confirmation email or contact info@yosqi.com to identify it, and if unauthorised, dispute it with your card issuer.

Can I return a Yosqi item by post?

Yosqi's returns page doesn't detail a specific postal returns process, you're expected to email **info@yosqi.com** first to arrange the exchange or credit note. Do not post anything back until they've replied confirming the address and reference. Include your order number and photos of the unworn item, tags attached. Return postage is at the buyer's expense unless the item is faulty.

Do international customers pay extra to return to Yosqi?

Yosqi flags that international customers are liable for import tax and duty on outbound orders, those charges are generally non-refundable from Yosqi even if the item is returned. Return shipping is at your own cost, and you'll need to arrange courier tracking yourself. Because Yosqi ships from London (5 Conduit Street, W1S 2XD), non-UK returns can be slow and expensive, request the credit note option if the value is marginal.

Why am I still being charged after cancelling Yosqi?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Yosqi account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Yosqi.

Q: Does Yosqi charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Yosqi and what to expect.

Last verified 8 Jul 2026 · data refreshes daily · sources: homepage, web-search

The fastest way

Yosqi London is a one-time-purchase streetwear boutique, not a subscription, there's nothing to cancel. To cancel an order or request a return, email info@yosqi.com within 14 days of purchase with subject 'Cancel order + refund request, [order #]'. Replies typically land within 2-3 business days.

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Cancelling a Yosqi order by email

Email the verified address
info@yosqi.com, yoink-verified working email for Yosqi (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Yosqi team,

I'd like to cancel my recent Yosqi order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Yosqi does not issue cash refunds in most cases. Within 14 days of purchase, unworn items can be exchanged for another product of the same value, or you can take a credit note valid for one year. Refunds are only issued when the item is confirmed damaged or faulty after Yosqi inspects it. International customers pay their own import taxes and duties.

“YOSQI Does not accept refunds in most circumstances.If unhappy with a product within 14 days of purchase, providing the item is unworn, you have the opportunity to exchange your item for another of the same value.”
, Yosqi terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Yosqi refund guide , same data, but framed around the policy + escalation paths.

Does Yosqi charge a cancellation fee?

We found no cancellation fee in Yosqi’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Yosqi

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a cash refund for a change of mind, Yosqi's shipping/returns page explicitly states refunds are not accepted in most circumstances, only exchanges or credit notes.
✕ Returning a worn or washed item, The 14-day exchange window requires the item to be unworn.
✕ Calling the number on the contact page, The listed contact page shows a placeholder '1-222-333-4444', email is the only functional route.

Cancelled Yosqi but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Yosqi, treat it as not cancelled. Email info@yosqi.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Yosqi’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Yosqi charges again.

How Yosqi will try to keep you

Yosqi may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a credit note instead of a cash refund”
You say: Under the UK Consumer Contracts Regulations, distance-sold goods bought online carry a statutory 14-day right to cancel and receive a cash refund to the original payment method, a store credit note is not a lawful substitute for UK online orders. Cite the CCRs and request refund to card.
They’ll say: “Insisting the item must be faulty to qualify for a refund”
You say: For online orders shipped to a UK/EU address, the right to cancel within 14 days is unconditional and does not depend on the item being faulty. Faulty-goods rights (Consumer Rights Act 2015) run in parallel for up to 30 days for a full refund, then 6 months for repair/replace.
They’ll say: “Directing customer to exchange only”
You say: Exchange is Yosqi's preferred outcome but not the only remedy available to distance buyers. If item is unworn and within 14 days of delivery, state clearly in writing you are exercising your statutory cancellation right and want a refund to the original card.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Yosqi has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Yosqi’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Yosqi’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Yosqi must honour it regardless of where they’re headquartered.

Delete your Yosqi account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Yosqi’s account settings, email info@yosqi.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Yosqi

The only working contact channel is email: **info@yosqi.com**. It is listed in Yosqi's privacy policy as the address for account/data queries and on product pages for stock enquiries. The published phone number on their contact page ('1-222-333-4444') is a placeholder template value, not a real line. Their flagship store is at 5 Conduit Street, Mayfair, London W1S 2XD if you bought in person.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Yosqi refund guide. Need a human for something else entirely? The Yosqi contact guide lists every channel that actually answers.