How do I contact Yosqi customer service?

The only working contact channel is email: **info@yosqi.com**. It is listed in Yosqi's privacy policy as the address for account/data queries and on product pages for stock enquiries. The published phone number on their contact page ('1-222-333-4444') is a placeholder template value, not a real line. Their flagship store is at 5 Conduit Street, Mayfair, London W1S 2XD if you bought in person.

How long do I have to return a Yosqi item?

**14 days from purchase**, per Yosqi's shipping/returns page. The item must be unworn. Within that window you can exchange for another item of the same value, or take a credit note that expires one year later. Miss the 14-day window and the exchange right lapses. Damage/fault claims sit outside this window — contact Yosqi with photos and they'll assess for a replacement or refund.

Can I cancel a Yosqi order before it ships?

Yosqi doesn't publish a formal pre-shipment cancellation policy. Email **info@yosqi.com** immediately with your order number and subject line 'Cancel order [#] — refund request'. As a small London boutique fulfilling from stock, they can usually stop dispatch if you catch it the same day. If the parcel has already left, wait for delivery and use the 14-day exchange/credit-note process or invoke your UK/EU distance-selling right of withdrawal.

What if my Yosqi item arrives damaged or faulty?

Yosqi's policy states: on rare occasions if your item is damaged or faulty, after contacting them and them confirming the damage, they will either send a replacement (if available) or issue a refund. Email **info@yosqi.com** with clear photos of the fault, the original packaging, and your order number the day it arrives. Under the UK Consumer Rights Act 2015 you also have a short-term right to reject faulty goods for a full refund within 30 days of delivery.

Does Yosqi have a free trial or subscription?

No. Yosqi is a physical streetwear retailer — a boutique with flagship stores in Mayfair and Camden — selling one-off garments (tees, hoodies, outerwear). There is no subscription, membership, auto-renewal or free trial to cancel. If you're seeing a recurring charge on your statement labelled 'Yosqi', it's most likely a single purchase; check the order confirmation email or contact info@yosqi.com to identify it, and if unauthorised, dispute it with your card issuer.

Can I return a Yosqi item by post?

Yosqi's returns page doesn't detail a specific postal returns process — you're expected to email **info@yosqi.com** first to arrange the exchange or credit note. Do not post anything back until they've replied confirming the address and reference. Include your order number and photos of the unworn item, tags attached. Return postage is at the buyer's expense unless the item is faulty.

Do international customers pay extra to return to Yosqi?

Yosqi flags that international customers are liable for import tax and duty on outbound orders — those charges are generally non-refundable from Yosqi even if the item is returned. Return shipping is at your own cost, and you'll need to arrange courier tracking yourself. Because Yosqi ships from London (5 Conduit Street, W1S 2XD), non-UK returns can be slow and expensive — request the credit note option if the value is marginal.

How do I get my money back from Yosqi if they only offer a credit note?

If you're a UK or EU consumer who bought online, you have a **14-day statutory right to cancel** the contract and receive a cash refund to the original payment method — a store credit note is not a lawful substitute. Email info@yosqi.com stating you are exercising your right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) or the Consumer Rights Directive (EU). If they refuse, raise a Section 75 claim (credit card) or a chargeback (debit card) with your bank.

What if Yosqi ignores my refund email?

Send a follow-up to **info@yosqi.com** after 5 working days with 'SECOND REQUEST — refund' in the subject and cite the 14-day statutory cancellation right (UK/EU online buyers). If still ignored: escalate through your card issuer (chargeback under Visa/Mastercard rules) or, if you paid over £100 by credit card, a **Section 75** claim. UK buyers can also complain via Citizens Advice consumer service or Trading Standards. Companies House lists Yosqi Ltd (12268665) at 5 Conduit Street, London W1S 2XD.

UNRATED TO CANCEL

How to Cancel Yosqi.

Yosqi typically charges £105 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 2 sources cited

The fastest way

Yosqi London is a one-time-purchase streetwear boutique, not a subscription — there's nothing to cancel. To cancel an order or request a return, email info@yosqi.com within 14 days of purchase with subject 'Cancel order + refund request — [order #]'. Replies typically land within 2-3 business days.

£105 (one-off)typical charge

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The 4-step cancellation

Email the verified address
info@yosqi.com — yoink-verified working email for Yosqi (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Yosqi team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Yosqi’s refund policy

Yosqi does not issue cash refunds in most cases. Within 14 days of purchase, unworn items can be exchanged for another product of the same value, or you can take a credit note valid for one year. Refunds are only issued when the item is confirmed damaged or faulty after Yosqi inspects it. International customers pay their own import taxes and duties.

“YOSQI Does not accept refunds in most circumstances.If unhappy with a product within 14 days of purchase, providing the item is unworn, you have the opportunity to exchange your item for another of the same value.”
— Yosqi terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Yosqi refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Yosqi

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a cash refund for a change of mind — Yosqi's shipping/returns page explicitly states refunds are not accepted in most circumstances — only exchanges or credit notes.
✕ Returning a worn or washed item — The 14-day exchange window requires the item to be unworn.
✕ Calling the number on the contact page — The listed contact page shows a placeholder '1-222-333-4444' — email is the only functional route.

How Yosqi will try to keep you

Yosqi may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a credit note instead of a cash refund”
You say: Under the UK Consumer Contracts Regulations, distance-sold goods bought online carry a statutory 14-day right to cancel and receive a cash refund to the original payment method — a store credit note is not a lawful substitute for UK online orders. Cite the CCRs and request refund to card.
They’ll say: “Insisting the item must be faulty to qualify for a refund”
You say: For online orders shipped to a UK/EU address, the right to cancel within 14 days is unconditional and does not depend on the item being faulty. Faulty-goods rights (Consumer Rights Act 2015) run in parallel for up to 30 days for a full refund, then 6 months for repair/replace.
They’ll say: “Directing customer to exchange only”
You say: Exchange is Yosqi's preferred outcome but not the only remedy available to distance buyers. If item is unworn and within 14 days of delivery, state clearly in writing you are exercising your statutory cancellation right and want a refund to the original card.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Yosqi to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Yosqi to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Yosqi’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Yosqi’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Yosqi must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Yosqi’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Yosqi has ~45 days to defend.

Common questions about cancelling Yosqi

Yosqi's own policy states it **does not accept refunds in most circumstances**. Within 14 days of purchase, if the item is unworn, they offer an **exchange** for another item of the same value, or a **credit note valid for one year**. Cash refunds are only issued when Yosqi confirms the item is damaged or faulty. If you bought online and are in the UK or EU, statutory distance-selling rules can override this — you have a 14-day right to cancel and demand a cash refund regardless of the store's policy.