How long do I have to return a Yosqi item?

**14 days from purchase**, per Yosqi's shipping/returns page. The item must be unworn. Within that window you can exchange for another item of the same value, or take a credit note that expires one year later. Miss the 14-day window and the exchange right lapses. Damage/fault claims sit outside this window — contact Yosqi with photos and they'll assess for a replacement or refund.

Can I cancel a Yosqi order before it ships?

Yosqi doesn't publish a formal pre-shipment cancellation policy. Email **info@yosqi.com** immediately with your order number and subject line 'Cancel order [#] — refund request'. As a small London boutique fulfilling from stock, they can usually stop dispatch if you catch it the same day. If the parcel has already left, wait for delivery and use the 14-day exchange/credit-note process or invoke your UK/EU distance-selling right of withdrawal.

What if my Yosqi item arrives damaged or faulty?

Yosqi's policy states: on rare occasions if your item is damaged or faulty, after contacting them and them confirming the damage, they will either send a replacement (if available) or issue a refund. Email **info@yosqi.com** with clear photos of the fault, the original packaging, and your order number the day it arrives. Under the UK Consumer Rights Act 2015 you also have a short-term right to reject faulty goods for a full refund within 30 days of delivery.

Does Yosqi have a free trial or subscription?

No. Yosqi is a physical streetwear retailer — a boutique with flagship stores in Mayfair and Camden — selling one-off garments (tees, hoodies, outerwear). There is no subscription, membership, auto-renewal or free trial to cancel. If you're seeing a recurring charge on your statement labelled 'Yosqi', it's most likely a single purchase; check the order confirmation email or contact info@yosqi.com to identify it, and if unauthorised, dispute it with your card issuer.

Do international customers pay extra to return to Yosqi?

Yosqi flags that international customers are liable for import tax and duty on outbound orders — those charges are generally non-refundable from Yosqi even if the item is returned. Return shipping is at your own cost, and you'll need to arrange courier tracking yourself. Because Yosqi ships from London (5 Conduit Street, W1S 2XD), non-UK returns can be slow and expensive — request the credit note option if the value is marginal.

How do I get my money back from Yosqi if they only offer a credit note?

If you're a UK or EU consumer who bought online, you have a **14-day statutory right to cancel** the contract and receive a cash refund to the original payment method — a store credit note is not a lawful substitute. Email info@yosqi.com stating you are exercising your right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) or the Consumer Rights Directive (EU). If they refuse, raise a Section 75 claim (credit card) or a chargeback (debit card) with your bank.

What if Yosqi ignores my refund email?

Send a follow-up to **info@yosqi.com** after 5 working days with 'SECOND REQUEST — refund' in the subject and cite the 14-day statutory cancellation right (UK/EU online buyers). If still ignored: escalate through your card issuer (chargeback under Visa/Mastercard rules) or, if you paid over £100 by credit card, a **Section 75** claim. UK buyers can also complain via Citizens Advice consumer service or Trading Standards. Companies House lists Yosqi Ltd (12268665) at 5 Conduit Street, London W1S 2XD.

REFUND GUIDE

How to Get a Yosqi Refund (Not Just Credit) 2026.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Yosqi.

Last verified today against Yosqi’s own Terms · UK, US, and EU rights covered below

The short answer

Yosqi does not issue cash refunds in most cases. Within 14 days of purchase, unworn items can be exchanged for another product of the same value, or you can take a credit note valid for one year. Refunds are only issued when the item is confirmed damaged or faulty after Yosqi inspects it. International customers pay their own import taxes and duties.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Yosqi, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Yosqi actually says

“YOSQI Does not accept refunds in most circumstances.If unhappy with a product within 14 days of purchase, providing the item is unworn, you have the opportunity to exchange your item for another of the same value.”
— verbatim from Yosqi’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Yosqi charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Yosqi made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Yosqi’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Yosqi for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Yosqi subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Yosqi can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Yosqi is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Yosqi has ~45 days to defend. Works regardless of where Yosqi is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use info@yosqi.com — the route yoink has verified actually gets read for Yosqi.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Yosqi team,

I'm writing to request a refund for my recent Yosqi subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Yosqi

Yosqi's own policy states it **does not accept refunds in most circumstances**. Within 14 days of purchase, if the item is unworn, they offer an **exchange** for another item of the same value, or a **credit note valid for one year**. Cash refunds are only issued when Yosqi confirms the item is damaged or faulty. If you bought online and are in the UK or EU, statutory distance-selling rules can override this — you have a 14-day right to cancel and demand a cash refund regardless of the store's policy.