How do I delete my Workaway account?

Log in and go to your account settings. For Workawayers that's `https://www.workaway.info/en/account/workawayer/settings`; for hosts it's `/en/account/host/settings`. Choose the remove-account option and confirm. **Deleting is permanent:** Workaway can't recover the account, and you won't get any of your membership fee back. Messages and feedback you've left for other members stay on the site. Hosts who delete can't open a new account later. If you might come back, pause instead.

How do I pause, freeze or take my account offline?

Click your round profile photo (top right on desktop, or the three-line menu on mobile), go to **My settings**, and choose **Pause / deactivate my account**. To turn it back on, choose **Reactivate my account** from the same menu. Hosts can also pick a date for the profile to reactivate automatically. Pausing doesn't extend or refund your paid membership; the 12-month clock keeps running. Workaway specifically warns people not to delete when they only want to pause.

What is the Workaway Host Response Guarantee?

It's Workaway's only published refund route. You qualify if you: - joined as a verified member after 1 March 2024, - messaged **10+ different hosts in your first 30 days**, - wrote personalised messages, not copy-paste or AI-generated ones, and - got **no reply at all**. Contact support within 60 days of joining. If you messaged hosts near the end of your first month, give them up to 30 days to answer before you claim. Approved claims are refunded to your original payment method.

How do I contact the Workaway team?

Use the contact form at `workaway.info/en/community/contact` and include your **username** for anything about your account or payments. Paid members can also use the 24/7 live chat inside their account. Workaway's app listing gives **support@workaway.info** as its support email. Some users report slow or no replies on disputes, so keep copies of everything and follow up through a second channel if you don't hear back.

Is there a Workaway cancellation fee?

No. There's no cancellation fee and no contract to get out of. Workaway charges one annual fee up front ($69 solo, $79 couple/friends, $89/$99 for Plus+) and never bills you again unless you choose to renew. The catch is the other way round: once you've paid, the terms say the fee isn't refundable. The only exception is the Host Response Guarantee.

Can I downgrade from Workaway Plus to Standard?

Yes, but not partway through your membership year. Workaway's Plus FAQ says to downgrade you **wait until your current membership expires**, then pick Standard when you renew. There's no pro-rata refund of the $20 Plus upgrade for the time left. You can upgrade from Standard to Plus at any time from your membership page.

Is there a Workaway free trial?

No. Anyone can browse the host list without registering, but Workawayers have to pay the annual fee and pass a manual profile check before they can message hosts. There's no trial that turns into a paid plan, so you can't get caught by a renewal after a trial. Hosting is free.

Why am I still being charged after cancelling workaway.info?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my workaway.info account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel workaway.info.

Q: Does workaway.info charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel workaway.info and what to expect.

Last verified 5 days ago · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

Workaway memberships don't auto-renew, so you can just let yours expire. To close your account early, delete it at workaway.info/en/account/workawayer/settings, or choose 'Pause / deactivate my account' to keep it. Deleting is permanent and you get no refund. For refund claims, email support@workaway.info with the subject 'Host Response Guarantee refund, [username]'. No published response time.

Or let yoink do it for you.

30 seconds. AI emails workaway.info, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel workaway.info

Online (fastest): Direct cancel flow: www.workaway.info/en/account/workawayer/settings
Email: Email support@workaway.info with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: There's no auto-renewal: the membership runs 12 months from payment and expires unless you pay again. Host Response Guarantee claims must be made within 60 days of joining, based on hosts messaged in the first 30 days.

The 4-step cancellation

Email the verified address
support@workaway.info, the standard route for workaway.info.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi workaway.info team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

workaway.info plans you can cancel

Solo Traveler
One-off annual fee that never auto-renews. You get two reminders before it expires. If you don't renew, you aren't charged again.
$69.00/yr
Solo Traveler Plus+
Doesn't auto-renew. To drop to Standard, Workaway says to wait until your current membership expires.
$89.00/yr
Couple/ Friends
Joint annual account for two people. Doesn't auto-renew.
$79.00/yr
Couple/ Friends Plus+
Doesn't auto-renew. To drop to Standard Couple, wait until your current membership expires.
$99.00/yr
Host account
Free. Hosts can pause, or remove the account at workaway.info/en/account/host/settings. A host who closes their account can't open a new one.
$0.00/mo

What happens to what you’ve already paid

Workaway only sells one thing: a one-off annual membership for Workawayers ($69, $99 a year). Hosting is free. The terms say the membership fee is never refunded once paid, and deleting your account doesn't get you a full or partial refund either. The one published exception is the Host Response Guarantee. If you sent personalised messages to at least 10 hosts in your first 30 days and none replied, contact support within 60 days of joining and they refund you to your original payment method. It only applies to verified members who subscribed after 1 March 2024. Memberships never auto-renew, so you can't be charged for an unexpected renewal.

“However we cannot guarantee or refund under any circumstances once fee payment has been collected”
, workaway.info terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated workaway.info refund guide , same data, but framed around the policy + escalation paths.

Does workaway.info charge a cancellation fee?

workaway.info’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling workaway.info

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting your account to get a refund for the months you haven't used, The privacy policy says removing a Workawayer account doesn't give any refund, even a partial one, because the service has 'already been rendered'. It also says a deleted account can't be recovered.
✕ Asking for a refund after a host has replied, even with a rejection, The Host Response Guarantee rules exclude anyone who got any response from a host, positive or negative.
✕ Claiming the guarantee after sending copy-pasted, generic or AI-written messages to hosts, Workaway treats generic, copy-pasted or AI-generated messages as spam. They don't count toward the 10-host minimum and can get your account restricted.
✕ Expecting a refund after Workaway closes your account, The terms let Workaway remove any account without warning. App Store reviewers say their paid accounts were deleted after host disputes, with no refund and no reply from support.
✕ Waiting for a reply to a single email, Tripadvisor posters and App Store reviewers say Workaway ignored repeated emails about account problems. Send through the in-account contact form or live chat too, and keep a record.
✕ Cancelling a 'subscription' to stop a renewal charge, There's nothing to cancel. Workaway says it never charges automatically, so renewal only happens if you pay again.

Cancelled workaway.info but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from workaway.info, treat it as not cancelled. Email support@workaway.info referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on workaway.info’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if workaway.info charges again.

How workaway.info will try to keep you

workaway.info may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pushing you to pause instead of delete, and warning that deletion is permanent ('please DO NOT remove your account if you only wish to pause it')”
You say: If you just need a break, pausing is free and keeps your profile and reviews. If you're sure you're done, deleting is your right. Just know it can't be undone and won't trigger a refund, so file any Host Response Guarantee claim first.
They’ll say: “Saying the service is 'fully delivered at the point of fee payment' so nothing is ever refundable”
You say: Quote the Host Response Guarantee page back to them: 10+ personalised messages in the first 30 days, no replies, claim within 60 days. If you're in the UK or EU and asked for a refund within 14 days of paying without having used the service, also say you're relying on your statutory cancellation rights.
They’ll say: “Saying your outreach doesn't qualify because the messages were 'generic'”
You say: Attach screenshots or exports of every message, showing each one mentions something specific from the host's profile. Give the dates to show all 10+ were sent within the first 30 days.
They’ll say: “Not replying to support emails about account closures or disputes”
You say: Send the same request through the contact form at workaway.info/en/community/contact (including your username) and through the live chat paid members get. Then follow up by email to support@workaway.info with the ticket reference. If you still get nothing, a card chargeback is the fallback.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; workaway.info has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of workaway.info’s own policy.
Consumer Rights Act 2015
Services must be as described.
If workaway.info’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. workaway.info must honour it regardless of where they’re headquartered.

Delete your workaway.info account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in workaway.info’s account settings, email support@workaway.info with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling workaway.info

**No.** Workaway says it never takes money automatically for your membership. You'll get two reminder emails as the year ends, and if you don't renew you won't be charged again. Your membership just expires after 12 months. Reviewers also say that if it lapses, your account data is kept, so you can rejoin later without starting from scratch. You don't need to cancel anything to avoid a renewal charge.

Money-back questions (windows, pro-rata, chargebacks) are covered in the workaway.info refund guide. Need a human for something else entirely? The workaway.info contact guide lists every channel that actually answers.