What is What's Your Size UK's refund policy?

Officially: wrong or faulty items must be reported within **7 working days** with photos, return shipping is reimbursed **up to £5.99 UK / £40 international**, and refunds/exchanges are processed within **3–5 working days** of the parcel arriving. In practice the store pushes exchanges or store credit first and reviewers say straight cash refunds are hard to secure. High-end items like Goyard are flagged **not eligible for exchange or refund** on the product page itself, so check before buying.

Is What's Your Size UK legit?

Yes — they're a real Manchester-area reseller of streetwear (Fear of God Essentials, Air Jordan, Yeezy, Trapstar, Labubu) with ~1,195 Trustpilot reviews and a mixed 4-star score. Positive reviews cite fast dispatch and authentic goods; negative reviews cluster around the exchange-only policy, slow refunds and non-response to follow-up emails. Treat it like a boutique reseller: pay with a credit card or Klarna so you have Section 75 / buyer-protection cover if something goes wrong.

Can I get a refund from What's Your Size UK?

You can, but you'll usually have to insist. Their default response is store credit or exchange within 14 days. Under UK distance-selling rules (CCRs 2013) you have **14 days from delivery** to cancel and get a cash refund; quote that in your email. For faulty goods, the Consumer Rights Act 2015 gives a 30-day right to reject — send photos immediately. If you paid via Klarna, opening a dispute in-app freezes the balance and forces the retailer to respond.

How long does a What's Your Size UK refund take?

Their policy says **3–5 working days** once the return reaches them, and Klarna refunds show in-app immediately with the money hitting your card within **5 business days**. Reviewers, however, report waits of two to three weeks — one customer was quoted 19 working days for a shipping-error refund. If you're past 10 working days from delivery of the return, escalate via WhatsApp and, in parallel, open a chargeback with your bank or a Klarna dispute.

Does What's Your Size UK charge a cancellation or restocking fee?

No formal restocking fee is published. However, several Trustpilot reviewers report being asked to pay a 'shipping cost payment link' before an exchange is released — the brand justifies this by saying payment-provider fees eat ~10% of every transaction. If you're asked to pay a fee that isn't in the written Refund Policy, request the clause in writing before paying. Return postage is on you and only reimbursed up to £5.99 UK / £40 international.

What if What's Your Size UK ignores my emails?

This is the single biggest complaint on Trustpilot — customers describe sending 7+ emails with no reply. Escalate in this order: (1) WhatsApp **+44 7468 415097** — reviewers say this is the fastest channel; (2) Instagram DM (@whatsyoursize_uk); (3) leave a public Trustpilot review — the brand often replies there when they won't reply privately; (4) file a Section 75 claim with your credit card, a Klarna dispute, or a PayPal case; (5) escalate to Citizens Advice / Trading Standards.

Can I return a faulty item to What's Your Size UK?

Yes, but the brand insists faults are reported **within 7 working days** with photos and the item unused/unworn. After that they'll cite 'wear and tear' and refuse. Under the UK Consumer Rights Act 2015 you actually have 30 days to reject faulty goods for a full refund, and up to 6 months where a fault is presumed to have existed at delivery — so if they reject you outside 7 days, push back citing the Act and, if needed, open a Section 75 chargeback.

How do I cancel a Klarna payment for a What's Your Size UK order?

You can't cancel the Klarna plan directly — it mirrors your order. Once What's Your Size UK registers the cancellation or return, Klarna cancels any future scheduled payments and refunds amounts already paid, normally within **5 business days**. In the meantime, open the Klarna app and 'Report a return' to pause the payment schedule while the store processes it. If the store won't confirm the cancellation, raise a Klarna dispute in-app.

Does What's Your Size UK have a free trial or subscription?

No. What's Your Size UK is a one-off e-commerce retailer selling sneakers, streetwear and collectibles — there's no membership, no auto-renewing subscription and no free trial. Any recurring charge on your statement labelled 'whatsyoursize' would be for a separate order, not a subscription. If you see one you don't recognise, contact **customerservice@whatsyoursize.co.uk** immediately and, in parallel, raise a fraud/chargeback with your bank.

Can I exchange instead of returning?

Yes — exchanges are actively their preferred outcome. You'll need to return the item within **14 days of receipt**, unused and in original packaging, and you'll be sent a payment link to cover the outbound shipping on the replacement. If your size isn't in stock they'll offer store credit rather than cash. Note: high-end items such as Goyard are flagged non-exchangeable on the product page, so verify eligibility before you post anything back.

UNRATED TO CANCEL

How to Cancel a What's Your Size UK Order.

What's Your Size UK typically charges £89.99 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 4 sources cited

The fastest way

What's Your Size UK is a retailer, not a subscription — there's nothing to cancel. To cancel an unshipped order or request a return/exchange, email customerservice@whatsyoursize.co.uk (subject: 'Cancel Order #[number] – Refund Requested') or WhatsApp +44 7468 415097. Faults must be flagged within 7 working days; replies typically take 3–5 business days.

£89.99 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails What's Your Size UK, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
customerservice@whatsyoursize.co.uk — yoink-verified working email for What's Your Size UK (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi What's Your Size UK team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What's Your Size UK’s refund policy

What's Your Size UK operates an exchange-or-store-credit-first policy rather than free refunds. Faulty or wrong items must be reported within 7 working days with photos; unwanted items generally need to be returned within 14 days of receipt. Return shipping is only reimbursed up to £5.99 UK / £40 international, and some 'high-end' items (e.g. Goyard) are explicitly marked non-returnable. Refunds are processed within 3–5 working days after the parcel is received; Klarna refunds show in the app immediately and hit your card within 5 business days.

“Wrong or faulty items: must be reported within 7 working days (faults immediately, with photos). Return shipping reimbursed up to £5.99 (UK) or £40.00 (international). Refunds/exchanges processed within 3–5 working days of receipt.”
— What's Your Size UK terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated What's Your Size UK refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling What's Your Size UK

Based on 4 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a straight refund on an unwanted item — Customers repeatedly report the store only offers exchange or store credit and 'they're hesitant and reluctant to refund'.
✕ Returning after 14 days — Brand's own Trustpilot reply states 'if not returned within 14 days of receipt the item will not be replaced'.
✕ Trying to return a Goyard / flagged 'high end' item — Product pages state 'this item is not eligible for exchange or refund'.
✕ Reporting a fault more than 7 working days after delivery — Brand's Trustpilot response: 'any issues need to be flagged within 7 days whilst the item is in unused and unworn condition'.
✕ Chasing via a different email address than the one on the order — Brand only replies to the email address used at checkout; other inboxes are ignored.
✕ Expecting free return postage — Customer pays return shipping; brand only reimburses up to £5.99 UK / £40 international, and even that is disputed in reviews.

How What's Your Size UK will try to keep you

What's Your Size UK may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering store credit instead of a cash refund”
You say: Under UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel an online order and receive a cash refund to the original payment method — store credit is not a substitute you're obliged to accept.
They’ll say: “Offering exchange only”
You say: For faulty goods you have a statutory right to reject and get money back within 30 days; for non-faulty goods bought online, distance-selling rules give you a 14-day right to cancel — decline the exchange in writing and cite the CCRs 2013.
They’ll say: “Silence / not replying to follow-up emails”
You say: Send one final 'letter before action' via email and WhatsApp giving 14 days to refund, then open a Section 75 chargeback with your credit card issuer or a Klarna dispute — Klarna will freeze the balance while investigating.
They’ll say: “Charging you a payment link before releasing an exchange”
You say: Ask for a written breakdown of what the fee covers; if it isn't in the published Refund Policy you don't owe it — pay via card so you retain Section 75 leverage.
They’ll say: “Blaming the fault on 'wear and tear' or 'we are a reseller'”
You say: Under CRA 2015 the retailer (not the manufacturer) is liable for goods that aren't of satisfactory quality for up to 6 years in England/Wales — reselling authentic goods doesn't remove that liability.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires What's Your Size UK to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires What's Your Size UK to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of What's Your Size UK’s own policy.
Consumer Rights Act 2015
Services must be as described.
If What's Your Size UK’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. What's Your Size UK must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when What's Your Size UK’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; What's Your Size UK has ~45 days to defend.

Common questions about cancelling What's Your Size UK

Email **customerservice@whatsyoursize.co.uk** the moment you place the order with the subject 'Cancel Order #[number]'. Also message the WhatsApp line **+44 7468 415097** — Trustpilot replies confirm WhatsApp is their fastest channel. Because they aim for same-day dispatch (before 11:30), you have a very narrow window; once shipped, you'll need to return it under the 14-day distance-selling window instead. Keep proof of the timestamp — it protects you if they ship anyway.