Is What's Your Size UK legit?

Yes, they're a real Manchester-area reseller of streetwear (Fear of God Essentials, Air Jordan, Yeezy, Trapstar, Labubu) with ~1,195 Trustpilot reviews and a mixed 4-star score. Positive reviews cite fast dispatch and authentic goods; negative reviews cluster around the exchange-only policy, slow refunds and non-response to follow-up emails. Treat it like a boutique reseller: pay with a credit card or Klarna so you have Section 75 / buyer-protection cover if something goes wrong.

Does What's Your Size UK charge a cancellation or restocking fee?

No formal restocking fee is published. However, several Trustpilot reviewers report being asked to pay a 'shipping cost payment link' before an exchange is released, the brand justifies this by saying payment-provider fees eat ~10% of every transaction. If you're asked to pay a fee that isn't in the written Refund Policy, request the clause in writing before paying. Return postage is on you and only reimbursed up to £5.99 UK / £40 international.

What if What's Your Size UK ignores my emails?

This is the single biggest complaint on Trustpilot, customers describe sending 7+ emails with no reply. Escalate in this order: (1) WhatsApp **+44 7468 415097**, reviewers say this is the fastest channel; (2) Instagram DM (@whatsyoursize_uk); (3) leave a public Trustpilot review, the brand often replies there when they won't reply privately; (4) file a Section 75 claim with your credit card, a Klarna dispute, or a PayPal case; (5) escalate to Citizens Advice / Trading Standards.

Can I return a faulty item to What's Your Size UK?

Yes, but the brand insists faults are reported **within 7 working days** with photos and the item unused/unworn. After that they'll cite 'wear and tear' and refuse. Under the UK Consumer Rights Act 2015 you actually have 30 days to reject faulty goods for a full refund, and up to 6 months where a fault is presumed to have existed at delivery, so if they reject you outside 7 days, push back citing the Act and, if needed, open a Section 75 chargeback.

How do I cancel a Klarna payment for a What's Your Size UK order?

You can't cancel the Klarna plan directly, it mirrors your order. Once What's Your Size UK registers the cancellation or return, Klarna cancels any future scheduled payments and refunds amounts already paid, normally within **5 business days**. In the meantime, open the Klarna app and 'Report a return' to pause the payment schedule while the store processes it. If the store won't confirm the cancellation, raise a Klarna dispute in-app.

Does What's Your Size UK have a free trial or subscription?

No. What's Your Size UK is a one-off e-commerce retailer selling sneakers, streetwear and collectibles, there's no membership, no auto-renewing subscription and no free trial. Any recurring charge on your statement labelled 'whatsyoursize' would be for a separate order, not a subscription. If you see one you don't recognise, contact **customerservice@whatsyoursize.co.uk** immediately and, in parallel, raise a fraud/chargeback with your bank.

Can I exchange instead of returning?

Yes, exchanges are actively their preferred outcome. You'll need to return the item within **14 days of receipt**, unused and in original packaging, and you'll be sent a payment link to cover the outbound shipping on the replacement. If your size isn't in stock they'll offer store credit rather than cash. Note: high-end items such as Goyard are flagged non-exchangeable on the product page, so verify eligibility before you post anything back.

Why am I still being charged after cancelling What's Your Size UK?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my What's Your Size UK account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a What's Your Size UK Order.

Q: Does What's Your Size UK charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel What's Your Size UK and what to expect.

Last verified 18 Jul 2026 · data refreshes daily · sources: homepage, contact, page-emails, web-search

The fastest way

What's Your Size UK is a retailer, not a subscription, there's nothing to cancel. To cancel an unshipped order or request a return/exchange, email customerservice@whatsyoursize.co.uk (subject: 'Cancel Order #[number], Refund Requested') or WhatsApp +44 7468 415097. Faults must be flagged within 7 working days; replies typically take 3 to 5 business days.

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Cancelling a What's Your Size UK order by email

Email the verified address
customerservice@whatsyoursize.co.uk, yoink-verified working email for What's Your Size UK (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi What's Your Size UK team,

I'd like to cancel my recent What's Your Size UK order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

What's Your Size UK operates an exchange-or-store-credit-first policy rather than free refunds. Faulty or wrong items must be reported within 7 working days with photos; unwanted items generally need to be returned within 14 days of receipt. Return shipping is only reimbursed up to £5.99 UK / £40 international, and some 'high-end' items (e.g. Goyard) are explicitly marked non-returnable. Refunds are processed within 3 to 5 working days after the parcel is received; Klarna refunds show in the app immediately and hit your card within 5 business days.

“Wrong or faulty items: must be reported within 7 working days (faults immediately, with photos). Return shipping reimbursed up to £5.99 (UK) or £40.00 (international). Refunds/exchanges processed within 3 to 5 working days of receipt.”
, What's Your Size UK terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated What's Your Size UK refund guide , same data, but framed around the policy + escalation paths.

Does What's Your Size UK charge a cancellation fee?

We found no cancellation fee in What's Your Size UK’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling What's Your Size UK

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a straight refund on an unwanted item, Customers repeatedly report the store only offers exchange or store credit and 'they're hesitant and reluctant to refund'.
✕ Returning after 14 days, Brand's own Trustpilot reply states 'if not returned within 14 days of receipt the item will not be replaced'.
✕ Trying to return a Goyard / flagged 'high end' item, Product pages state 'this item is not eligible for exchange or refund'.
✕ Reporting a fault more than 7 working days after delivery, Brand's Trustpilot response: 'any issues need to be flagged within 7 days whilst the item is in unused and unworn condition'.
✕ Chasing via a different email address than the one on the order, Brand only replies to the email address used at checkout; other inboxes are ignored.
✕ Expecting free return postage, Customer pays return shipping; brand only reimburses up to £5.99 UK / £40 international, and even that is disputed in reviews.

Cancelled What's Your Size UK but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from What's Your Size UK, treat it as not cancelled. Email customerservice@whatsyoursize.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on What's Your Size UK’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if What's Your Size UK charges again.

How What's Your Size UK will try to keep you

What's Your Size UK may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering store credit instead of a cash refund”
You say: Under UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel an online order and receive a cash refund to the original payment method, store credit is not a substitute you're obliged to accept.
They’ll say: “Offering exchange only”
You say: For faulty goods you have a statutory right to reject and get money back within 30 days; for non-faulty goods bought online, distance-selling rules give you a 14-day right to cancel, decline the exchange in writing and cite the CCRs 2013.
They’ll say: “Silence / not replying to follow-up emails”
You say: Send one final 'letter before action' via email and WhatsApp giving 14 days to refund, then open a Section 75 chargeback with your credit card issuer or a Klarna dispute, Klarna will freeze the balance while investigating.
They’ll say: “Charging you a payment link before releasing an exchange”
You say: Ask for a written breakdown of what the fee covers; if it isn't in the published Refund Policy you don't owe it, pay via card so you retain Section 75 leverage.
They’ll say: “Blaming the fault on 'wear and tear' or 'we are a reseller'”
You say: Under CRA 2015 the retailer (not the manufacturer) is liable for goods that aren't of satisfactory quality for up to 6 years in England/Wales, reselling authentic goods doesn't remove that liability.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; What's Your Size UK has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of What's Your Size UK’s own policy.
Consumer Rights Act 2015
Services must be as described.
If What's Your Size UK’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. What's Your Size UK must honour it regardless of where they’re headquartered.

Delete your What's Your Size UK account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in What's Your Size UK’s account settings, email customerservice@whatsyoursize.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling What's Your Size UK

Email **customerservice@whatsyoursize.co.uk** the moment you place the order with the subject 'Cancel Order #[number]'. Also message the WhatsApp line **+44 7468 415097**, Trustpilot replies confirm WhatsApp is their fastest channel. Because they aim for same-day dispatch (before 11:30), you have a very narrow window; once shipped, you'll need to return it under the 14-day distance-selling window instead. Keep proof of the timestamp, it protects you if they ship anyway.

Money-back questions (windows, pro-rata, chargebacks) are covered in the What's Your Size UK refund guide. Need a human for something else entirely? The What's Your Size UK contact guide lists every channel that actually answers.