Is What's Your Size UK legit?

Yes, they're a real Manchester-area reseller of streetwear (Fear of God Essentials, Air Jordan, Yeezy, Trapstar, Labubu) with ~1,195 Trustpilot reviews and a mixed 4-star score. Positive reviews cite fast dispatch and authentic goods; negative reviews cluster around the exchange-only policy, slow refunds and non-response to follow-up emails. Treat it like a boutique reseller: pay with a credit card or Klarna so you have Section 75 / buyer-protection cover if something goes wrong.

Can I get a refund from What's Your Size UK?

You can, but you'll usually have to insist. Their default response is store credit or exchange within 14 days. Under UK distance-selling rules (CCRs 2013) you have **14 days from delivery** to cancel and get a cash refund; quote that in your email. For faulty goods, the Consumer Rights Act 2015 gives a 30-day right to reject, send photos immediately. If you paid via Klarna, opening a dispute in-app freezes the balance and forces the retailer to respond.

Does What's Your Size UK charge a cancellation or restocking fee?

No formal restocking fee is published. However, several Trustpilot reviewers report being asked to pay a 'shipping cost payment link' before an exchange is released, the brand justifies this by saying payment-provider fees eat ~10% of every transaction. If you're asked to pay a fee that isn't in the written Refund Policy, request the clause in writing before paying. Return postage is on you and only reimbursed up to £5.99 UK / £40 international.

What if What's Your Size UK ignores my emails?

This is the single biggest complaint on Trustpilot, customers describe sending 7+ emails with no reply. Escalate in this order: (1) WhatsApp **+44 7468 415097**, reviewers say this is the fastest channel; (2) Instagram DM (@whatsyoursize_uk); (3) leave a public Trustpilot review, the brand often replies there when they won't reply privately; (4) file a Section 75 claim with your credit card, a Klarna dispute, or a PayPal case; (5) escalate to Citizens Advice / Trading Standards.

Can I return a faulty item to What's Your Size UK?

Yes, but the brand insists faults are reported **within 7 working days** with photos and the item unused/unworn. After that they'll cite 'wear and tear' and refuse. Under the UK Consumer Rights Act 2015 you actually have 30 days to reject faulty goods for a full refund, and up to 6 months where a fault is presumed to have existed at delivery, so if they reject you outside 7 days, push back citing the Act and, if needed, open a Section 75 chargeback.

How do I cancel a Klarna payment for a What's Your Size UK order?

You can't cancel the Klarna plan directly, it mirrors your order. Once What's Your Size UK registers the cancellation or return, Klarna cancels any future scheduled payments and refunds amounts already paid, normally within **5 business days**. In the meantime, open the Klarna app and 'Report a return' to pause the payment schedule while the store processes it. If the store won't confirm the cancellation, raise a Klarna dispute in-app.

Does What's Your Size UK have a free trial or subscription?

No. What's Your Size UK is a one-off e-commerce retailer selling sneakers, streetwear and collectibles, there's no membership, no auto-renewing subscription and no free trial. Any recurring charge on your statement labelled 'whatsyoursize' would be for a separate order, not a subscription. If you see one you don't recognise, contact **customerservice@whatsyoursize.co.uk** immediately and, in parallel, raise a fraud/chargeback with your bank.

REFUND GUIDE

How to Get a What's Your Size UK Refund.

Q: How long does a What's Your Size UK refund take?

Their policy says **3 to 5 working days** once the return reaches them, and Klarna refunds show in-app immediately with the money hitting your card within **5 business days**. Reviewers, however, report waits of two to three weeks, one customer was quoted 19 working days for a shipping-error refund. If you're past 10 working days from delivery of the return, escalate via WhatsApp and, in parallel, open a chargeback with your bank or a Klarna dispute.

What's Your Size UK refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 18 Jul 2026 against What's Your Size UK’s own Terms · UK, US, and EU rights covered below

The short answer

What's Your Size UK operates an exchange-or-store-credit-first policy rather than free refunds. Faulty or wrong items must be reported within 7 working days with photos; unwanted items generally need to be returned within 14 days of receipt. Return shipping is only reimbursed up to £5.99 UK / £40 international, and some 'high-end' items (e.g. Goyard) are explicitly marked non-returnable. Refunds are processed within 3 to 5 working days after the parcel is received; Klarna refunds show in the app immediately and hit your card within 5 business days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails What's Your Size UK, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What What's Your Size UK actually says

“Wrong or faulty items: must be reported within 7 working days (faults immediately, with photos). Return shipping reimbursed up to £5.99 (UK) or £40.00 (international). Refunds/exchanges processed within 3 to 5 working days of receipt.”
, verbatim from What's Your Size UK’s terms

14-day cancellation windowPro-rata refund: no

How long does a What's Your Size UK refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note What's Your Size UK’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, What's Your Size UK has ~45 days to defend. Works regardless of where What's Your Size UK is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a What's Your Size UK charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with What's Your Size UK for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any What's Your Size UK subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail What's Your Size UK can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If What's Your Size UK is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The What's Your Size UK refund email

Email the right address
Use customerservice@whatsyoursize.co.uk, the route yoink has verified actually gets read for What's Your Size UK.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi What's Your Size UK team,

I'm requesting a refund for my What's Your Size UK order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for What's Your Size UK

Officially: wrong or faulty items must be reported within **7 working days** with photos, return shipping is reimbursed **up to £5.99 UK / £40 international**, and refunds/exchanges are processed within **3 to 5 working days** of the parcel arriving. In practice the store pushes exchanges or store credit first and reviewers say straight cash refunds are hard to secure. High-end items like Goyard are flagged **not eligible for exchange or refund** on the product page itself, so check before buying.