Is What's Your Size UK legit?

Yes — they're a real Manchester-area reseller of streetwear (Fear of God Essentials, Air Jordan, Yeezy, Trapstar, Labubu) with ~1,195 Trustpilot reviews and a mixed 4-star score. Positive reviews cite fast dispatch and authentic goods; negative reviews cluster around the exchange-only policy, slow refunds and non-response to follow-up emails. Treat it like a boutique reseller: pay with a credit card or Klarna so you have Section 75 / buyer-protection cover if something goes wrong.

Can I get a refund from What's Your Size UK?

You can, but you'll usually have to insist. Their default response is store credit or exchange within 14 days. Under UK distance-selling rules (CCRs 2013) you have **14 days from delivery** to cancel and get a cash refund; quote that in your email. For faulty goods, the Consumer Rights Act 2015 gives a 30-day right to reject — send photos immediately. If you paid via Klarna, opening a dispute in-app freezes the balance and forces the retailer to respond.

How long does a What's Your Size UK refund take?

Their policy says **3–5 working days** once the return reaches them, and Klarna refunds show in-app immediately with the money hitting your card within **5 business days**. Reviewers, however, report waits of two to three weeks — one customer was quoted 19 working days for a shipping-error refund. If you're past 10 working days from delivery of the return, escalate via WhatsApp and, in parallel, open a chargeback with your bank or a Klarna dispute.

Does What's Your Size UK charge a cancellation or restocking fee?

No formal restocking fee is published. However, several Trustpilot reviewers report being asked to pay a 'shipping cost payment link' before an exchange is released — the brand justifies this by saying payment-provider fees eat ~10% of every transaction. If you're asked to pay a fee that isn't in the written Refund Policy, request the clause in writing before paying. Return postage is on you and only reimbursed up to £5.99 UK / £40 international.

What if What's Your Size UK ignores my emails?

This is the single biggest complaint on Trustpilot — customers describe sending 7+ emails with no reply. Escalate in this order: (1) WhatsApp **+44 7468 415097** — reviewers say this is the fastest channel; (2) Instagram DM (@whatsyoursize_uk); (3) leave a public Trustpilot review — the brand often replies there when they won't reply privately; (4) file a Section 75 claim with your credit card, a Klarna dispute, or a PayPal case; (5) escalate to Citizens Advice / Trading Standards.

Can I return a faulty item to What's Your Size UK?

Yes, but the brand insists faults are reported **within 7 working days** with photos and the item unused/unworn. After that they'll cite 'wear and tear' and refuse. Under the UK Consumer Rights Act 2015 you actually have 30 days to reject faulty goods for a full refund, and up to 6 months where a fault is presumed to have existed at delivery — so if they reject you outside 7 days, push back citing the Act and, if needed, open a Section 75 chargeback.

How do I cancel a Klarna payment for a What's Your Size UK order?

You can't cancel the Klarna plan directly — it mirrors your order. Once What's Your Size UK registers the cancellation or return, Klarna cancels any future scheduled payments and refunds amounts already paid, normally within **5 business days**. In the meantime, open the Klarna app and 'Report a return' to pause the payment schedule while the store processes it. If the store won't confirm the cancellation, raise a Klarna dispute in-app.

Does What's Your Size UK have a free trial or subscription?

No. What's Your Size UK is a one-off e-commerce retailer selling sneakers, streetwear and collectibles — there's no membership, no auto-renewing subscription and no free trial. Any recurring charge on your statement labelled 'whatsyoursize' would be for a separate order, not a subscription. If you see one you don't recognise, contact **customerservice@whatsyoursize.co.uk** immediately and, in parallel, raise a fraud/chargeback with your bank.

REFUND GUIDE

How to Get a What's Your Size UK Refund.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for What's Your Size UK.

Last verified today against What's Your Size UK’s own Terms · UK, US, and EU rights covered below

The short answer

What's Your Size UK operates an exchange-or-store-credit-first policy rather than free refunds. Faulty or wrong items must be reported within 7 working days with photos; unwanted items generally need to be returned within 14 days of receipt. Return shipping is only reimbursed up to £5.99 UK / £40 international, and some 'high-end' items (e.g. Goyard) are explicitly marked non-returnable. Refunds are processed within 3–5 working days after the parcel is received; Klarna refunds show in the app immediately and hit your card within 5 business days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails What's Your Size UK, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What What's Your Size UK actually says

“Wrong or faulty items: must be reported within 7 working days (faults immediately, with photos). Return shipping reimbursed up to £5.99 (UK) or £40.00 (international). Refunds/exchanges processed within 3–5 working days of receipt.”
— verbatim from What's Your Size UK’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a What's Your Size UK charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If What's Your Size UK made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document What's Your Size UK’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with What's Your Size UK for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any What's Your Size UK subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail What's Your Size UK can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If What's Your Size UK is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, What's Your Size UK has ~45 days to defend. Works regardless of where What's Your Size UK is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use customerservice@whatsyoursize.co.uk — the route yoink has verified actually gets read for What's Your Size UK.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi What's Your Size UK team,

I'm writing to request a refund for my recent What's Your Size UK subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for What's Your Size UK

Officially: wrong or faulty items must be reported within **7 working days** with photos, return shipping is reimbursed **up to £5.99 UK / £40 international**, and refunds/exchanges are processed within **3–5 working days** of the parcel arriving. In practice the store pushes exchanges or store credit first and reviewers say straight cash refunds are hard to secure. High-end items like Goyard are flagged **not eligible for exchange or refund** on the product page itself, so check before buying.