What happens if the driver doesn't show up?

Per Welcome's Terms, if the transfer is cancelled by the company for operational or force-majeure reasons, the full fee should be refunded. In practice, reviewers report being marked a "no-show," asked for endless documentation, or offered only a voucher. Email **hello@welcomepickups.com** immediately with your booking ID, proof of payment, flight details and screenshots of driver chat, and clearly demand a monetary refund. If Welcome ignores you, raise a chargeback with your bank.

Can I cancel a Welcome Pickups transfer for free?

Not entirely. Cancelling 24+ hours before pickup still costs you a **20% fee** if you want cash back. The only way to lose nothing is to accept a **100% flex coupon** (valid 12 months, usable at any destination, transferable to another traveller). Within 24 hours of pickup you can't cancel for a refund at all. There's no zero-cost cash cancellation window.

How can I make changes to my booked transfer instead of cancelling?

Yes, you can edit rather than cancel. On the website or app, open your booking, select the trip and click **"Edit this transfer"** to change pickup time or location. Modifications are allowed up to a cutoff that varies by destination (Welcome can't accommodate changes within 12 hours of pickup). If the new price is lower you're partially refunded; if higher you pay the difference. Editing avoids the 20% cancellation fee.

I made a double booking by mistake, what should I do?

If you accidentally created two bookings with the same transfer details, the Welcome Support team emails you a notification flagging the duplicates, with an option to cancel the extra one directly from that email. You can also cancel it yourself in the app or via the Manage my Booking link. Do this 24+ hours before pickup to preserve refund eligibility on the duplicate.

How do I delete my Welcome Pickups account and data?

Access your booking, go to **Profile > Account and data**, then select **Delete your account**. Your data is deleted immediately, or 60 days after your last transfer if one is still recent. For a formal GDPR erasure request you can also contact **privacy@welcomepickups.com**. Note that deleting your account is separate from cancelling a booking, cancel any upcoming transfer first to sort out any refund.

Why am I still being charged after cancelling Welcome Pickups?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Welcome Pickups account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Welcome Pickups Transfer.

Q: Does Welcome Pickups charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Welcome Pickups and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, terms, contact, page-emails, web-search

The fastest way

Cancel a Welcome Pickups transfer in the app or via the "Manage my Booking" link in your confirmation email: open Trip, select the transfer, tap "Cancel this transfer," and choose a 100% flex coupon or an 80% refund. You only get money back if you cancel 24+ hours before pickup; a 20% fee applies. Refunds take 3 to 5 business days. Escalate refund disputes to hello@welcomepickups.com.

Or let yoink do it for you.

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Every way to cancel Welcome Pickups

Online (fastest): Direct cancel flow: support.welcomepickups.com/en/articles/4698578-how-can-i-cancel-my-welcome-transfer
Email: Welcome Pickups doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Cancel 24+ hours before your scheduled pickup time to be eligible for any refund or coupon; under 24 hours the booking is fully non-refundable.

Cancelling a Welcome Pickups order by email

Welcome Pickups won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
hello@welcomepickups.com, yoink-verified working email for Welcome Pickups (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Welcome Pickups team,

I'd like to cancel my recent Welcome Pickups order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Welcome Pickups plans you can cancel

Airport/Port Transfer
Pay-per-booking, not a subscription. Cancel 24+ hours before pickup for an 80% refund or a 100% flex coupon; under 24 hours no refund is offered.
Sightseeing Ride
Cancel 24+ hours before pickup for an 80% refund or a 100% value coupon (valid 12 months, transferable). Under 24 hours it is non-refundable with a 100% cancellation fee.

Welcome Pickups’s refund policy

Welcome Pickups is a pay-per-ride transfer service, not a subscription. You're entitled to a refund only if you cancel 24 hours or more before your scheduled pickup time, and even then a 20% cancellation fee is deducted, so you receive 80% back. Alternatively you can take a 100% flex coupon valid for a year at any destination. Cancel under 24 hours before pickup and nothing is refunded. If the driver no-shows or Welcome cancels for operational or force-majeure reasons, the full fee should be refunded, though users report having to push hard via hello@welcomepickups.com to get it.

“Refund: When requesting for a refund, please note that there will be a 20% Cancelation fee. The refund will take 3 to 5 business days to be processed.”
, Welcome Pickups terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Welcome Pickups refund guide , same data, but framed around the policy + escalation paths.

Does Welcome Pickups charge a cancellation fee?

Welcome Pickups’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Welcome Pickups

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Expecting a full refund when cancelling, Even cancelling 24+ hours ahead only returns 80%, a 20% cancellation fee is always held. Reviewers repeatedly report being surprised the refund was lower than what they paid.
✕ Cancelling within 24 hours of pickup, No refund and no coupon is offered for last-minute cancellations per the Terms of Use; a 100% cancellation fee applies.
✕ Assuming a delayed flight guarantees a refund, Welcome tracks flights but reviewers report drivers leaving during long immigration/EES delays, then the booking is marked a no-show and refund refused; force-majeure is often invoked to offer only a voucher.
✕ Calling the phone line to sort a refund, Direct phone lines are reserved for urgent/extreme cases; refund and cancellation requests are handled via the app, Manage my Booking link, or email, and travellers report unanswered calls.

Cancelled Welcome Pickups but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Welcome Pickups, treat it as not cancelled. Email hello@welcomepickups.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Welcome Pickups’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Welcome Pickups charges again.

How Welcome Pickups will try to keep you

Welcome Pickups may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a 100% flex coupon instead of your money”
You say: The coupon is single-use, tied to Welcome Pickups only, and expires in 12 months. If you don't plan to rebook, decline it and explicitly request the cash refund to your original payment method, you're entitled to 80% back if you cancelled 24+ hours out.
They’ll say: “Invoking 'force majeure' to give a voucher, not cash, after a driver no-show or last-minute cancellation by Welcome”
You say: When Welcome cancels for operational-capacity or force-majeure reasons its own Terms say the full fee is refunded. Email hello@welcomepickups.com with your booking ID, flight/ferry proof and a clear demand for a monetary refund to your card, not a coupon. Reference the Terms clause that mandates a full refund when the company cancels.
They’ll say: “Repeatedly requesting 'additional information' to stall a no-show refund”
You say: Send everything once, proof of payment, flight details, screenshots of driver chat and the cancellation email, and set a deadline. If ignored for days, escalate: UK/EU cardholders can raise a chargeback with their bank, and UK card payments over £100 are Section 75 eligible.
They’ll say: “Marking you a 'no-show' during long immigration/EES queues then refusing a refund”
You say: Keep timestamped WhatsApp/chat messages proving you were in contact and in the queue. Submit these to hello@welcomepickups.com to dispute the no-show flag; a false no-show claim strengthens a chargeback case.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Welcome Pickups has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Welcome Pickups’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Welcome Pickups’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Welcome Pickups must honour it regardless of where they’re headquartered.

Delete your Welcome Pickups account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Welcome Pickups’s account settings, email hello@welcomepickups.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Welcome Pickups

Cancel in the Welcome Pickups app or via the **"Manage my Booking"** link in your confirmation email. Go to the **Trip** tab, select the transfer, scroll down and tap **"Cancel this transfer,"** then choose either a 100% flex coupon or an 80% refund (only offered if you're 24+ hours before pickup), and confirm. If you opted for the coupon it arrives by email immediately; if you chose the refund, expect the money in 3 to 5 business days.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Welcome Pickups refund guide. Need a human for something else entirely? The Welcome Pickups contact guide lists every channel that actually answers.