When am I entitled to a payment refund?

You're entitled to a refund only if you cancel **24 hours or more** before your scheduled pickup time. Even then, a **20% cancellation fee** is deducted, so you receive 80% of what you paid. Alternatively you can take a flex coupon worth 100% of the amount, valid for one year at any destination. Cancel less than 24 hours before pickup and **no refund or coupon** is offered, the booking becomes fully non-refundable.

Is the Welcome Pickups cancellation a full refund?

No. This is a common surprise for travellers. The app says "cancel up to 24 hours before and get a refund," but a **20% cancellation fee** is always withheld, you get back only **80%**. Multiple reviewers report the app showing a lower refund than they paid. To keep the full value you'd have to accept a flex coupon instead of cash. There is no way to recover the 20% once cancelled if you insist on money back.

What happens if the driver doesn't show up?

Per Welcome's Terms, if the transfer is cancelled by the company for operational or force-majeure reasons, the full fee should be refunded. In practice, reviewers report being marked a "no-show," asked for endless documentation, or offered only a voucher. Email **hello@welcomepickups.com** immediately with your booking ID, proof of payment, flight details and screenshots of driver chat, and clearly demand a monetary refund. If Welcome ignores you, raise a chargeback with your bank.

Can I cancel a Welcome Pickups transfer for free?

Not entirely. Cancelling 24+ hours before pickup still costs you a **20% fee** if you want cash back. The only way to lose nothing is to accept a **100% flex coupon** (valid 12 months, usable at any destination, transferable to another traveller). Within 24 hours of pickup you can't cancel for a refund at all. There's no zero-cost cash cancellation window.

What is your refund policy for Sightseeing Rides?

Cancel a Sightseeing Ride **24+ hours** before pickup and you can choose an **80% refund** or a **100% value coupon** valid for 12 months (transferable, single-use, non-refundable if the new booking costs less). Cancellations **under 24 hours** are treated as last-minute: the booking is non-refundable, a 100% cancellation fee applies, and no refund or coupon is issued. Refunds go to your original payment method and may take several business days.

What if my flight is delayed, will I still get picked up or refunded?

For airport/port pickups, Welcome's complimentary waiting time starts from actual flight/ship arrival if you gave correct flight details, for delays of up to 8 hours. If the delay exceeds 8 hours the transfer is cancelled and fully refunded. In practice, reviewers report drivers leaving during long immigration/EES queues and bookings then marked no-show. Keep chat evidence proving contact, and dispute any wrongful no-show via hello@welcomepickups.com.

How can I make changes to my booked transfer instead of cancelling?

Yes, you can edit rather than cancel. On the website or app, open your booking, select the trip and click **"Edit this transfer"** to change pickup time or location. Modifications are allowed up to a cutoff that varies by destination (Welcome can't accommodate changes within 12 hours of pickup). If the new price is lower you're partially refunded; if higher you pay the difference. Editing avoids the 20% cancellation fee.

I made a double booking by mistake, what should I do?

If you accidentally created two bookings with the same transfer details, the Welcome Support team emails you a notification flagging the duplicates, with an option to cancel the extra one directly from that email. You can also cancel it yourself in the app or via the Manage my Booking link. Do this 24+ hours before pickup to preserve refund eligibility on the duplicate.

How do I delete my Welcome Pickups account and data?

Access your booking, go to **Profile > Account and data**, then select **Delete your account**. Your data is deleted immediately, or 60 days after your last transfer if one is still recent. For a formal GDPR erasure request you can also contact **privacy@welcomepickups.com**. Note that deleting your account is separate from cancelling a booking, cancel any upcoming transfer first to sort out any refund.

REFUND GUIDE

How to Get a Welcome Pickups Refund.

Q: How long does a Welcome Pickups refund take?

Welcome usually processes the refund the same day you cancel, and you'll get a confirmation email. However, your bank, PayPal or card provider then takes **3 to 5 business days** to credit it. Once processed, the charge appears reversed from **"Welcomepickups.com INTERNET."** To confirm receipt, check directly with your financial institution rather than waiting for further Welcome messages.

Welcome Pickups refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified yesterday against Welcome Pickups’s own Terms · UK, US, and EU rights covered below

The short answer

Welcome Pickups is a pay-per-ride transfer service, not a subscription. You're entitled to a refund only if you cancel 24 hours or more before your scheduled pickup time, and even then a 20% cancellation fee is deducted, so you receive 80% back. Alternatively you can take a 100% flex coupon valid for a year at any destination. Cancel under 24 hours before pickup and nothing is refunded. If the driver no-shows or Welcome cancels for operational or force-majeure reasons, the full fee should be refunded, though users report having to push hard via hello@welcomepickups.com to get it.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Welcome Pickups, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Welcome Pickups actually says

“Refund: When requesting for a refund, please note that there will be a 20% Cancelation fee. The refund will take 3 to 5 business days to be processed.”
, verbatim from Welcome Pickups’s terms

Pro-rata refund: no

How long does a Welcome Pickups refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Welcome Pickups charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Welcome Pickups has ~45 days to defend. Works regardless of where Welcome Pickups is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Welcome Pickups for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Welcome Pickups subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Welcome Pickups can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Welcome Pickups is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Welcome Pickups refund email

Email the right address
Use hello@welcomepickups.com, the route yoink has verified actually gets read for Welcome Pickups.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Welcome Pickups team,

I'm requesting a refund for my Welcome Pickups order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Welcome Pickups

Cancel in the Welcome Pickups app or via the **"Manage my Booking"** link in your confirmation email. Go to the **Trip** tab, select the transfer, scroll down and tap **"Cancel this transfer,"** then choose either a 100% flex coupon or an 80% refund (only offered if you're 24+ hours before pickup), and confirm. If you opted for the coupon it arrives by email immediately; if you chose the refund, expect the money in 3 to 5 business days.