How to Cancel WaveSpeed AI & Stop Auto-Topup.

The 4-step cancellation

1. Email the verified address

   support@wavespeed.ai, the standard route for WaveSpeed AI.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi WaveSpeed AI team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

WaveSpeed AI plans you can cancel

• Bronze (default pay-as-you-go)

  No subscription, stop using and disable Auto-Topup. $1 free signup credit included.

  $0.00/mo
• Silver (after $100 cumulative top-up)

  Tier is automatic based on lifetime top-ups; no recurring fee to cancel.

• Gold (after $1,000 cumulative top-up)

  Tier is automatic; nothing recurring to cancel.

• Ultra (after $10,000 cumulative top-up)

  Enterprise tier, contact support to close account and discuss credit balance.

WaveSpeed AI’s refund policy

WaveSpeedAI sells prepaid credits, not a subscription. Purchased credits cannot be exchanged for cash, but they never expire. The only automatic refunds are for failed requests, which are auto-refunded within 3 hours when the system errors out or times out. No refunds for incorrect parameters, if your output looks bad because of your prompt or settings, you eat the cost. UK/EU users who topped up within the last 14 days can still invoke statutory withdrawal rights for unused credits.

“Credits are non-refundable, Purchased credits cannot be exchanged for cash, but they never expire.”

, WaveSpeed AI terms

Asking specifically for money back, not just a cancellation? See the dedicated WaveSpeed AI refund guide , same data, but framed around the policy + escalation paths.

Does WaveSpeed AI charge a cancellation fee?

WaveSpeed AI’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling WaveSpeed AI

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Cancelling a 'subscription' inside the dashboard, There is no recurring subscription product, WaveSpeedAI is purely pay-per-use credits, so there's no cancel button to click. You stop charges by disabling Auto-Topup and not topping up again.
• ✕ Demanding a cash refund of unused credit balance, Terms explicitly state purchased credits are non-refundable for cash, though they never expire so you can use them later.
• ✕ Requesting a refund because results looked bad, Docs FAQ states no refunds for incorrect parameters or unsatisfactory output caused by user input.
• ✕ Leaving Auto-Topup on at a low threshold and assuming the cap holds, Trustpilot reviewers report Auto-Topup set to $15 triggered two $55 charges with no checkout confirmation, disable it entirely rather than lowering it.
• ✕ Phone support, WaveSpeedAI has no published phone number; all support runs through email.

Cancelled WaveSpeed AI but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from WaveSpeed AI, treat it as not cancelled. Email support@wavespeed.ai referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on WaveSpeed AI’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if WaveSpeed AI charges again.

How WaveSpeed AI will try to keep you

WaveSpeed AI may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Support points to the fact that credits never expire to discourage refund requests”

  You say: Credits never expiring isn't equivalent to a refund, I have no further use for this platform and under UK Consumer Rights Act 2015 / EU Consumer Rights Directive (14-day withdrawal) I'm entitled to a refund of the unused, unconsumed credit balance purchased within the last 14 days.

• They’ll say: “Auto-Topup overcharging, agent claims the charge was 'authorised'”

  You say: I configured Auto-Topup at $15 and was charged $55 twice with no checkout confirmation screen. This is an unauthorised variation in the payment amount; refund both charges or I will raise a chargeback with my card issuer citing the absence of confirmation.

• They’ll say: “Offering a coupon / discount on next top-up instead of a refund”

  You say: A discount on future spend is not a remedy, I'm requesting a refund to the original payment method, not a credit voucher.

• They’ll say: “Pointing to the 'failed requests auto-refund in 3 hours' clause as the only refund route”

  You say: That covers system failures; I'm raising a separate billing dispute about an unused top-up balance, which falls under statutory consumer-protection law, not your generation-failure SLA.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your WaveSpeed AI account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in WaveSpeed AI’s account settings, email support@wavespeed.ai with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling WaveSpeed AI

Money-back questions (windows, pro-rata, chargebacks) are covered in the WaveSpeed AI refund guide. Need a human for something else entirely? The WaveSpeed AI contact guide lists every channel that actually answers.

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