Is there a cancellation fee for Vitabiotics Subscribe & Save?

No. Vitabiotics markets Subscribe & Save as having "complete flexibility and easy amendments or cancellation" with no minimum term, no exit fee and free UK delivery throughout. You only forfeit the loyalty ladder (rising to 30% off from order six) and the 5th-item-free reward if you stop before earning them.

Why is Vitabiotics still sending me orders after I cancelled?

This is the most common complaint on Trustpilot. Vitabiotics' standard response is that it has "no prior correspondence" logging the cancellation, so always cancel **in-account** AND email `customerservices@vitabiotics.com` so you have a timestamped paper trail. If a shipment still arrives, refuse delivery or return it unopened within 14 days for a refund and ask your bank to block any further recurring payment from Vitabiotics Ltd.

How do I pause instead of cancel my Vitabiotics subscription?

You can't formally pause, but you can push the next delivery date out to any future date inside the Subscribe & Save dashboard. Open the subscription, edit the next delivery date and save, no order will generate until that date. This keeps your loyalty discount tier intact, which a full cancellation resets.

Can I cancel a Vitabiotics order after it's been placed?

Only before dispatch. Vitabiotics' help centre states that once an order is being prepared you should email `customerservices@vitabiotics.com` immediately, in some cases they will cancel so you can re-order, but "if the order has been dispatched then it will be too late." After dispatch your only route is to return it unopened within 14 days.

What happens to my Rewards Points if I cancel?

Rewards Points stay on your account as long as the account is open, cancelling Subscribe & Save does not delete the account. Every 100 points = £1 off your next one-time order. Note that subscription-earned points can no longer be redeemed against a future subscription order if you cancel before redeeming them.

How do I contact Vitabiotics customer service?

Email `customerservices@vitabiotics.com`, that's the address Vitabiotics itself lists for delivery, returns and subscription issues. Phone: **+44 (0)20 8955 2662**, Mon, Fri 9:00 to 17:30 GMT. For subscription cancellations email is preferable because it creates a written record Vitabiotics has been criticised for not honouring when given verbally.

Does Vitabiotics offer a free trial?

No. Vitabiotics doesn't run a free-trial model, Subscribe & Save is a paid recurring plan from the first order, with a 20% discount applied automatically. The discount rises to 25% from your third order and 30% from your sixth, but each shipment is fully charged when it ships.

Why am I still being charged after cancelling Vitabiotics?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Vitabiotics account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Vitabiotics Subscribe & Save.

Q: Does Vitabiotics charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Vitabiotics and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, contact, page-emails, web-search

The fastest way

To cancel a Vitabiotics Subscribe & Save plan, log in at vitabiotics.com, open the Subscribe & Save section and cancel in a few clicks. If you can't access the account, email customerservices@vitabiotics.com with subject 'Cancel Subscribe & Save, Order #'. Most confirmations arrive within one working day.

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The 4-step cancellation

Email the verified address
customerservices@vitabiotics.com, yoink-verified working email for Vitabiotics (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Vitabiotics team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Vitabiotics plans you can cancel

Subscribe & Save
Self-serve cancel via account > Subscribe & Save section; no fees or minimum term.

Vitabiotics’s refund policy

Vitabiotics gives you 14 days from delivery to notify them you want to return an unwanted item, then a further 14 days to ship it back. Items must be unopened with seals intact. Faulty or damaged items qualify for a refund up to 30 days after purchase. UK customers get a freepost return label; international returns are at the customer's expense.

“If an item is no longer required, then you have 14 days to contact us regarding the return of the item(s) from the date of receiving the order. You then have 14 days to return your item(s). If an item is damaged or faulty then you may be eligible for a refund up to 30 days after purchase.”
, Vitabiotics terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Vitabiotics refund guide , same data, but framed around the policy + escalation paths.

Does Vitabiotics charge a cancellation fee?

Vitabiotics’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Vitabiotics

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Returning opened bottles for a 'changed my mind' refund, Vitabiotics will only accept opened items back if they are faulty; unopened seal must be intact.
✕ Cancelling an order after it has been dispatched, Once the order leaves the warehouse it cannot be cancelled, you have to wait, refuse delivery or return it.
✕ Replying to marketing emails to cancel, Trustpilot replies show Vitabiotics only logs cancellation requests sent to customerservices@vitabiotics.com or made in-account; other channels are not tracked.
✕ Asking for original delivery charges back on a change-of-mind return, Vitabiotics states no delivery charges, original or otherwise, will be refunded on unwanted-item returns.

Cancelled Vitabiotics but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Vitabiotics, treat it as not cancelled. Email customerservices@vitabiotics.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Vitabiotics’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Vitabiotics plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Vitabiotics charges again.

How Vitabiotics will try to keep you

Vitabiotics may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to pause or extend delivery frequency instead of cancelling”
You say: Thanks, but I don't want a pause, please fully cancel the Subscribe & Save plan today and confirm in writing that no further shipments or charges will be taken.
They’ll say: “Highlight the loyalty discount ladder (20% → 25% from order 3 → 30% from order 6) you'll lose by cancelling”
You say: I understand I'll lose the tiered discount; please proceed with the cancellation regardless.
They’ll say: “Point to the '5th item free' loyalty reward forfeited on cancellation”
You say: I accept I won't qualify for the 5th-free reward. Please cancel and confirm by email.
They’ll say: “Claim no prior cancellation request was on file (seen in Trustpilot responses)”
You say: Please treat this email as a fresh written cancellation under the Consumer Contracts Regulations. Confirm by reply within 14 days and refund any payment taken after today's date.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Vitabiotics’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Vitabiotics’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Vitabiotics has ~45 days to defend.

Rights in other regions (United States, European Union)

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Vitabiotics to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Vitabiotics must honour it regardless of where they’re headquartered.

Delete your Vitabiotics account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Vitabiotics’s account settings, email customerservices@vitabiotics.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Vitabiotics

Sign in at vitabiotics.com, open the **Subscribe & Save** section of your account and cancel in a few clicks, Vitabiotics confirms you can "add or remove products, change your delivery date, update your address and credit card details or cancel your subscription" from this screen. If you can't log in, email `customerservices@vitabiotics.com` from the email address on the order with the order number and ask for the Subscribe & Save plan to be closed.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Vitabiotics refund guide. Need a human for something else entirely? The Vitabiotics contact guide lists every channel that actually answers.

Cancel other brands.

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