Can I get a refund on Vitabiotics I've already opened?

Generally no. Vitabiotics' returns policy says: "We can only accept the return of opened items if they are faulty." Unopened bottles with seals intact can be returned within 14 days of delivery for a refund. If the product is damaged, defective or the wrong item, you have up to 30 days and Vitabiotics may ask for photographic evidence before issuing the refund.

Why is Vitabiotics still sending me orders after I cancelled?

This is the most common complaint on Trustpilot. Vitabiotics' standard response is that it has "no prior correspondence" logging the cancellation, so always cancel **in-account** AND email `customerservices@vitabiotics.com` so you have a timestamped paper trail. If a shipment still arrives, refuse delivery or return it unopened within 14 days for a refund and ask your bank to block any further recurring payment from Vitabiotics Ltd.

Does Vitabiotics offer a free trial?

No. Vitabiotics doesn't run a free-trial model, Subscribe & Save is a paid recurring plan from the first order, with a 20% discount applied automatically. The discount rises to 25% from your third order and 30% from your sixth, but each shipment is fully charged when it ships.

What if Vitabiotics ignores my cancellation request?

Resend the cancellation to `customerservices@vitabiotics.com` quoting the original date and ask for written confirmation under the UK Consumer Contracts Regulations 2013. If a fresh payment is taken after your written cancellation, contact your bank/credit-card issuer for a chargeback (Section 75 if paid by credit card over £100) and, as a last resort, lodge a complaint via Citizens Advice or your local trading standards. Return any unwanted shipments unopened within 14 days for a refund.

REFUND GUIDE

How to Get a Vitabiotics Refund on Unwanted Vitamins.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Vitabiotics.

Last verified 16 Jun 2026 against Vitabiotics’s own Terms · UK, US, and EU rights covered below

The short answer

Vitabiotics gives you 14 days from delivery to notify them you want to return an unwanted item, then a further 14 days to ship it back. Items must be unopened with seals intact. Faulty or damaged items qualify for a refund up to 30 days after purchase. UK customers get a freepost return label; international returns are at the customer's expense.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Vitabiotics, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Vitabiotics actually says

“If an item is no longer required, then you have 14 days to contact us regarding the return of the item(s) from the date of receiving the order. You then have 14 days to return your item(s). If an item is damaged or faulty then you may be eligible for a refund up to 30 days after purchase.”
, verbatim from Vitabiotics’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Vitabiotics refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Vitabiotics’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Vitabiotics for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Vitabiotics subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Vitabiotics can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Vitabiotics has ~45 days to defend. Works regardless of where Vitabiotics is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Vitabiotics charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Vitabiotics made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Vitabiotics is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customerservices@vitabiotics.com, the route yoink has verified actually gets read for Vitabiotics.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Vitabiotics team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Vitabiotics

No. Vitabiotics markets Subscribe & Save as having "complete flexibility and easy amendments or cancellation" with no minimum term, no exit fee and free UK delivery throughout. You only forfeit the loyalty ladder (rising to 30% off from order six) and the 5th-item-free reward if you stop before earning them.

Cancelling rather than claiming money back? See the Vitabiotics cancellation guide. For every other support channel, the Vitabiotics contact guide.