How do I cancel a society membership at the University of Bath SU?

There's no cancel button in your account, and society memberships don't renew, so you won't be charged again. Most individual society memberships cost £0 once you've bought the £3 Societies Area Membership. If you paid extra for a society, or want the £3 back, email suweb@bath.ac.uk within seven working days of buying, as the terms require written notice. For society-specific questions, contact susocieties@bath.ac.uk or call 01225 384482 (Activities Office, Level 2 of The Edge, open Monday to Friday 10:00 to 16:00).

Is there a cancellation fee for SU Bath memberships?

The SU's published terms mention no cancellation fee. If you cancel within the seven-working-day window, the terms promise a full refund of the price paid. For returned physical goods (such as kit or merch), you must send them back in the same condition, **at your own cost and risk**, so return postage is effectively your only cost. Refunds go back only to the card you paid with. If that card has since been cancelled, you need to arrange with your bank for the money to reach you.

Who do I contact about a payment problem on thesubath.com?

The SU's contacts page says to contact **suweb@bath.ac.uk** for problems with the website, logging in, or buying memberships and products. For money matters, the Finance team is at **sufinance@bath.ac.uk** or 01225 383372, in The Edge Level 2, open Monday to Friday 10:00 to 16:00. Sport-specific questions go to subathsport@bath.ac.uk (01225 383775), and society questions to susocieties@bath.ac.uk. The general SU inbox is thesu@bath.ac.uk.

Will I lose access to my club if I cancel my SU Sport membership?

Yes. You need the SU Sport Membership before you can join any sports club, and it covers equipment hire, personal injury insurance, coaching and facility costs. If you cancel and get refunded, you lose club training, fixtures, insurance cover and access to member-only events. For example, Snowball tickets are sold to Sports Members only. Free University sport (the Student Sports Pass run by Team Bath) is separate and not affected.

Can I transfer my Masquerade Ball ticket?

The Masquerade Ball FAQ answers 'Are tickets refundable or transferable?' only by saying tickets are non-refundable. It doesn't state a transfer rule. Other SU balls allow transfers: Snowball tickets can go to another student via your QR code. Before passing on a Masquerade ticket, email suweb@bath.ac.uk to confirm transfers are allowed. Never sell above cost price; the SU accepts no liability for resold tickets.

Why am I still being charged after cancelling University of Bath SU?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my University of Bath SU account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel University of Bath SU.

Q: Does University of Bath SU charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel University of Bath SU and what to expect.

Last verified 8 days ago · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

SU Bath memberships and tickets are one-off purchases, not auto-renewing subscriptions. To cancel, email suweb@bath.ac.uk (copy sufinance@bath.ac.uk) with subject 'Cancellation and refund request, [order number]' within seven working days. Ball tickets are non-refundable. Escalate unresolved cases to SU-CDA@bath.ac.uk; a manager is assigned within 5 working days.

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Every way to cancel University of Bath SU

Post: The terms say you must tell the SU in writing; email to suweb@bath.ac.uk counts. Physical goods must be returned at your own cost and risk.. Send it tracked so you can prove delivery.
Email (fastest): Email suweb@bath.ac.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Cancel within seven working days, starting the day after purchase or receipt. BUCS league part-refund requests by 31 May; BUCS events-fee refunds by 30 June. Memberships cover one academic year and never auto-renew.

Cancelling a University of Bath SU order by email

Email the verified address
suweb@bath.ac.uk, the standard route for University of Bath SU.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi University of Bath SU team,

I'd like to cancel my recent University of Bath SU order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

University of Bath SU plans you can cancel

SU Sport Membership (2026/27)
One-off payment for the current academic year, bought on thesubath.com while logged in with your university account. It does not auto-renew. You need it before you can buy any sports club membership. It covers equipment hire, personal injury insurance, coaching and facility costs.
£37.00/yr
Individual Sports Club Membership
£10 per club for each of 50+ clubs. You can only buy it after the SU Sport Membership. One-off for the academic year, no auto-renewal. The football page sends payment questions to the club Treasurer.
£10.00/yr
BUCS League Fee (e.g. Football & Futsal)
Only BUCS squad players pay this, after selection at trials. You can buy it only after paying the club membership. £97 is the Football & Futsal figure; other sports differ.
£97.00/yr
Societies Area Membership
£3 one-off. It unlocks individual society memberships, which are mostly £0, though some groups charge extra. You can only buy it after re-registering as a student. No auto-renewal.
£3.00/yr
Masquerade Ball Ticket (one-off event)
£24 one-off event ticket, on sale Wednesday 21 October at midday. The event runs on two nights with the same programme, so buy for one night only.

What happens to what you’ve already paid

For goods and products bought through thesubath.com, the SU's online-payment terms let you cancel in writing within seven working days, starting the day after you receive them. Physical goods must go back in the same condition, at your cost. Refunds only go to the card you paid with. Event tickets (Masquerade Ball, Snowball, Summer Ball) are separately described as non-refundable, though some can be transferred to another student. BUCS league fees have their own rule: a part refund only if you played one fixture or fewer, requested by 31 May, and the BUCS events fee can be refunded by 30 June if you entered no tournaments. The SU publishes no specific refund rule for SU Sport, club or society memberships beyond the general seven-working-day cancellation term.

“You may cancel a Contract at any time within seven working days, beginning on the day after you received the goods.”
, University of Bath SU terms

7-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated University of Bath SU refund guide , same data, but framed around the policy + escalation paths.

Does University of Bath SU charge a cancellation fee?

University of Bath SU’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling University of Bath SU

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking for a refund on a ball or event ticket because you can no longer go, The Masquerade Ball, Snowball and Summer Ball pages all say tickets are non-refundable. The supported route is transferring the ticket (Snowball: send the other student your QR code; Summer Ball: a friend can collect your wristband with your QR code and an email authorising them).
✕ Asking for a BUCS fee refund after playing more than one fixture, or after 31 May, The BUCS terms say anyone who plays in more than one fixture is not entitled to a refund, and requests after the 31 May deadline (30 June for event fees) will not be actioned.
✕ Asking for the refund to go to a different card or bank account, The terms say refunds only go to the card used for the original transaction. If that card has been cancelled, sorting out the transfer with your bank is your responsibility.
✕ Looking for an online 'cancel membership' button in your account, There's no documented self-serve cancel flow on thesubath.com. The terms require you to tell the SU in writing.
✕ Raising an SU purchase dispute with the University or Team Bath, The SU is an independent charity, separate from the University. Team Bath gym memberships and the University's complaints process do not cover purchases made on thesubath.com.

Cancelled University of Bath SU but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from University of Bath SU, treat it as not cancelled. Email suweb@bath.ac.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on University of Bath SU’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if University of Bath SU charges again.

How University of Bath SU will try to keep you

University of Bath SU may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pointing ticket holders to transfers or resale instead of refunding ('Tickets are non-refundable')”
You say: I understand ordinary ticket purchases are non-refundable. However, if the event has been cancelled, materially changed, or was misdescribed, I'm asking for a full refund to my original card under my statutory consumer rights. If not, please confirm in writing that I may transfer the ticket to another student.
They’ll say: “Sending payment queries to a volunteer club Treasurer instead of SU staff (the football page says 'For payment queries, contact the Treasurer')”
You say: The SU took my payment through thesubath.com and is the seller under its online-payment terms. Please handle this cancellation and refund centrally through suweb@bath.ac.uk / sufinance@bath.ac.uk rather than passing it to a student volunteer.
They’ll say: “Strict BUCS refund deadlines (31 May for league fees, 30 June for event fees) that must also be copied to the Club Chair”
You say: I am requesting my BUCS part refund before the 31 May deadline. I played no more than one BUCS fixture this season. My Club Chair is copied in, as the BUCS terms require. Please confirm receipt and the refund date.
They’ll say: “Slow or no reply to informal refund emails”
You say: I am escalating this as a formal complaint under The SU Complaint Policy via SU-CDA@bath.ac.uk. The policy says a senior manager is assigned within 5 University working days and replies within 10. I'm asking for a written outcome within that time.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of University of Bath SU’s own policy.
Consumer Rights Act 2015
Services must be as described.
If University of Bath SU’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; University of Bath SU has ~45 days to defend.

Delete your University of Bath SU account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in University of Bath SU’s account settings, email suweb@bath.ac.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling University of Bath SU

No. SU Sport Membership (£37 for 2026/27), sports club memberships (£10 each) and the Societies Area Membership (£3) are **one-off payments for the current academic year**. Nothing is billed again automatically. To rejoin next year, you buy again on thesubath.com after re-registering as a student. You don't need to cancel anything to avoid a future charge. If you want money back for something you've just bought, the SU's online-payment terms let you cancel **in writing within seven working days**, starting the day after purchase. Email suweb@bath.ac.uk with your order details.

Money-back questions (windows, pro-rata, chargebacks) are covered in the University of Bath SU refund guide. Need a human for something else entirely? The University of Bath SU contact guide lists every channel that actually answers.