Can I get a refund on my SU Sport membership?

Maybe, if you act quickly. The SU's online-payment terms let you cancel a purchase **in writing within seven working days**, starting the day after you received it, and refunds go only to the card you paid with. Email suweb@bath.ac.uk (the team that handles membership purchase problems) and copy sufinance@bath.ac.uk. Include your name, student ID, the date of purchase and the £37 amount. The SU publishes no refund rule for later in the year, so after seven working days any refund is at the SU's discretion. In that case, explain your circumstances (for example, injury or leaving the university).

Are Bath SU ball tickets refundable?

Generally no. The Masquerade Ball (£24), Snowball and Summer Ball pages all say tickets are **non-refundable**. Your options: - **Transfer it**: the Snowball page says you can transfer your ticket to another student by sending them your QR code. - **Summer Ball**: a friend can collect your wristband if they have your QR code and an email from you authorising them. - **Resale**: the SU discourages it and accepts no liability for resold tickets, and asks you not to sell above cost price. If the SU cancels or substantially changes the event, ask for a full refund in writing to suweb@bath.ac.uk.

How do I get a BUCS refund at Bath?

BUCS fees have their own rules. If you played in **more than one** BUCS fixture in your sport, you're not entitled to a refund. If you played **only one**, you can ask for a part refund at the end of the season, **no later than 31 May**, by emailing your Club Chair **and** subathsport@bath.ac.uk. For the one-off BUCS events fee: if you entered no tournaments, ask for a refund by **30 June** using the same two contacts. Requests after these dates won't be actioned. Late withdrawals after 12:00 on the events deadline date aren't refunded.

How do I cancel a society membership at the University of Bath SU?

There's no cancel button in your account, and society memberships don't renew, so you won't be charged again. Most individual society memberships cost £0 once you've bought the £3 Societies Area Membership. If you paid extra for a society, or want the £3 back, email suweb@bath.ac.uk within seven working days of buying, as the terms require written notice. For society-specific questions, contact susocieties@bath.ac.uk or call 01225 384482 (Activities Office, Level 2 of The Edge, open Monday to Friday 10:00 to 16:00).

Is there a cancellation fee for SU Bath memberships?

The SU's published terms mention no cancellation fee. If you cancel within the seven-working-day window, the terms promise a full refund of the price paid. For returned physical goods (such as kit or merch), you must send them back in the same condition, **at your own cost and risk**, so return postage is effectively your only cost. Refunds go back only to the card you paid with. If that card has since been cancelled, you need to arrange with your bank for the money to reach you.

Who do I contact about a payment problem on thesubath.com?

The SU's contacts page says to contact **suweb@bath.ac.uk** for problems with the website, logging in, or buying memberships and products. For money matters, the Finance team is at **sufinance@bath.ac.uk** or 01225 383372, in The Edge Level 2, open Monday to Friday 10:00 to 16:00. Sport-specific questions go to subathsport@bath.ac.uk (01225 383775), and society questions to susocieties@bath.ac.uk. The general SU inbox is thesu@bath.ac.uk.

What if the SU ignores my refund request?

Use the formal complaints route. Email **SU-CDA@bath.ac.uk** (or use the complaints form). Under The SU's Complaint Policy, a senior manager should be assigned within **5 University working days** and reply within **10 University working days**. If you're unhappy with the response, you can appeal to the Chief Executive through the same address, explaining why the response wasn't enough. Keep copies of your original purchase confirmation and every email. If you paid by card and still get nowhere, your card issuer's chargeback process is a further option.

Will I lose access to my club if I cancel my SU Sport membership?

Yes. You need the SU Sport Membership before you can join any sports club, and it covers equipment hire, personal injury insurance, coaching and facility costs. If you cancel and get refunded, you lose club training, fixtures, insurance cover and access to member-only events. For example, Snowball tickets are sold to Sports Members only. Free University sport (the Student Sports Pass run by Team Bath) is separate and not affected.

Can I transfer my Masquerade Ball ticket?

The Masquerade Ball FAQ answers 'Are tickets refundable or transferable?' only by saying tickets are non-refundable. It doesn't state a transfer rule. Other SU balls allow transfers: Snowball tickets can go to another student via your QR code. Before passing on a Masquerade ticket, email suweb@bath.ac.uk to confirm transfers are allowed. Never sell above cost price; the SU accepts no liability for resold tickets.

REFUND GUIDE

How to Get a University of Bath SU Refund.

University of Bath SU refunds are per-order, and their own policy gives you a 7-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 6 days ago against University of Bath SU’s own Terms · UK, US, and EU rights covered below

The short answer

For goods and products bought through thesubath.com, the SU's online-payment terms let you cancel in writing within seven working days, starting the day after you receive them. Physical goods must go back in the same condition, at your cost. Refunds only go to the card you paid with. Event tickets (Masquerade Ball, Snowball, Summer Ball) are separately described as non-refundable, though some can be transferred to another student. BUCS league fees have their own rule: a part refund only if you played one fixture or fewer, requested by 31 May, and the BUCS events fee can be refunded by 30 June if you entered no tournaments. The SU publishes no specific refund rule for SU Sport, club or society memberships beyond the general seven-working-day cancellation term.

Or let yoink chase the refund.

30 seconds to set up. yoink emails University of Bath SU, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What University of Bath SU actually says

“You may cancel a Contract at any time within seven working days, beginning on the day after you received the goods.”
, verbatim from University of Bath SU’s terms

7-day cancellation windowPro-rata refund: no

How long does a University of Bath SU refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note University of Bath SU’s own policy works on a 7-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any University of Bath SU subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail University of Bath SU can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, University of Bath SU has ~45 days to defend. Works regardless of where University of Bath SU is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a University of Bath SU charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If University of Bath SU is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The University of Bath SU refund email

Email the right address
Use sufinance@bath.ac.uk, the route yoink has verified actually gets read for University of Bath SU.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi University of Bath SU team,

I'm requesting a refund for my University of Bath SU order (reference [order number], placed on [date], for [amount]). I'm within the 7-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for University of Bath SU

No. SU Sport Membership (£37 for 2026/27), sports club memberships (£10 each) and the Societies Area Membership (£3) are **one-off payments for the current academic year**. Nothing is billed again automatically. To rejoin next year, you buy again on thesubath.com after re-registering as a student. You don't need to cancel anything to avoid a future charge. If you want money back for something you've just bought, the SU's online-payment terms let you cancel **in writing within seven working days**, starting the day after purchase. Email suweb@bath.ac.uk with your order details.