Can I cancel toob within 14 days?

Yes. toob's terms state: *"After the Service has been activated, you can still cancel your order within 14 days of your Activation date by calling customer services or by filling in the customer cancellation form."* Cancel before installation and nothing is charged. Cancel after activation but inside 14 days and toob refunds your first month's service fee (though installation costs for work already done aren't refunded). Refunds arrive within 14 days via your original payment method.

What is toob's early termination fee?

The Monthly Early Termination Charge is your regular monthly fee **minus £7**, multiplied by the number of full months left in your Minimum Contract Period. toob's own worked example: on the 900Mbps £29/month plan, the monthly ETF is £22, so leaving with 13 months to run costs £22 × 13 = **£286** (or £315 on the older 18-month contract example in their charges document). There's no additional exit fee beyond that.

How much notice do I need to give toob?

**30 days' notice** if you're still inside your Minimum Contract Period (ETFs also apply). **7 days' notice** before your next Bill Date if you're out of contract or on the monthly rolling plan, the service will then end at the end of that billing period. If you're switching to another full-fibre provider, use One Touch Switch instead: your new provider tells toob and the service ends automatically on your switch date.

Do I need to return the toob router?

For home broadband, no, the terms state "The toob wi-fi router will belong to you from the Activation Date," so you can keep or recycle it (toob publishes a router-recycling page at toob.co.uk/legal). However, if you also had **complete wi-fi mesh extenders**, those are rented equipment and must be returned when the agreement ends, otherwise toob may charge you for them.

Can I cancel toob if I'm moving house?

toob only serves specific addresses on its own full-fibre network (mainly Portsmouth, Southampton and the south coast). If you're moving somewhere they don't cover, contact them before you move, many broadband providers waive Early Termination Fees when service isn't available at your new address, but you'll need to raise it explicitly by phone (02392 065558) or email helpdesk@toob.co.uk with proof of your new address.

What if toob ignores my cancellation request?

Escalate in writing to **complaints@toob.co.uk** citing toob's Complaints Code of Practice. If they haven't resolved it within **8 weeks** or issue a deadlock letter, you can take the case free of charge to the **Communications Ombudsman** (commsombudsman.org), toob is a registered ADR member. The Ombudsman's decision is binding on toob and can order refunds, waived fees and compensation.

Is toob's price going up mid-contract?

toob no longer applies mid-contract inflation-linked rises, instead prices are **fixed and disclosed up front**. For example, the £18/month home150 24-month plan is contractually £20 from April 2027 and £22 from April 2028. If toob makes an unannounced change to your Monthly Service Fee outside those pre-agreed steps, you have the right to leave without an Early Termination Fee under Ofcom's rules.

Why am I still being charged after cancelling toob broadband?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my toob broadband account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel toob Broadband Without the ETF.

Q: Does toob broadband charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel toob broadband and what to expect.

Last verified 20 Jul 2026 · data refreshes daily · sources: homepage, terms, contact, page-emails, web-search

The fastest way

To cancel toob, call 02392 065558 or email helpdesk@toob.co.uk with subject 'Cancellation request, [account number]'. Give 30 days' notice (7 days before next bill date if out of contract). Within 14 days of activation you can cancel penalty-free; after that early termination fees apply. Confirmation typically 1 to 2 business days.

Or let yoink do it for you.

30 seconds. AI emails toob broadband, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
collections@toob.co.uk, yoink-verified working email for toob broadband (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi toob broadband team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

toob broadband plans you can cancel

home150 (24-month)
24-month minimum term; price rises to £20 from April 2027 and £22 from April 2028.
£18.00/mo
home900 (24-month)
24-month minimum term; rises to £24 April 2027 and £26 April 2028.
£22.00/mo
home2300 (24-month)
24-month minimum term; rises to £27 April 2027 and £29 April 2028.
£25.00/mo
home150 (12-month)
12-month minimum term; rises to £25 April 2027.
£23.00/mo
home900 (12-month)
12-month minimum term; rises to £31 April 2027.
£29.00/mo
home2300 (12-month)
12-month minimum term; rises to £37 April 2027.
£35.00/mo
home900 (monthly rolling)
Monthly rolling, no minimum term. Give notice at least 7 days before next Bill Date.
£39.00/mo

What happens to what you’ve already paid

toob gives you a 14-day cooling-off window from your Activation date, cancel inside that and you'll get your first month's fee refunded (installation fees for work already done are not refundable). Refunds are issued within 14 days via your original payment method. After the 14 days, if you're still in your Minimum Contract Period an Early Termination Fee applies: the monthly fee minus £7, multiplied by the full months remaining. If you're out of contract, just give 7 days' notice before your next bill date and you'll only pay to the end of that period.

“After the Service has been activated, you can still cancel your order within 14 days of your Activation date by calling customer services or by filling in the customer cancellation form found on our website (www.toob.co.uk/legal).”
, toob broadband terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated toob broadband refund guide , same data, but framed around the policy + escalation paths.

Does toob broadband charge a cancellation fee?

toob broadband’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling toob broadband

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling via a webchat or generic support ticket only, Reviewers report support tickets are answered with a message telling you to phone in to cancel, the cancellation isn't actioned by email alone.
✕ Cancelling your old provider first and hoping toob 'takes over', One Touch Switch handles the transfer automatically; cancelling your existing provider separately can break the switch and leave you disconnected.
✕ Just cancelling the Direct Debit, Terms still require formal notice; balances remain due and toob will collect within 5 days of the final bill date, so stopping the DD alone leaves you liable.
✕ Cancelling complete wi-fi to end the broadband contract, The terms explicitly state cancelling complete wi-fi does not automatically cancel your home broadband, you must specify both.

Cancelled toob broadband but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from toob broadband, treat it as not cancelled. Email collections@toob.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on toob broadband’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some toob broadband plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if toob broadband charges again.

How toob broadband will try to keep you

toob broadband may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Long hold times and diverted calls when you ring 02392 065558 to cancel”
You say: State up-front on the call that you're formally serving notice under section 6 of the T&Cs, and follow up in writing to helpdesk@toob.co.uk the same day so your notice date is time-stamped even if the call drops.
They’ll say: “Ask you to phone in rather than actioning your email/ticket cancellation”
You say: Reply in writing citing the published cancellation form at toob.co.uk/legal and quote your Activation date, a written request inside the 14-day cooling-off window is valid, they don't need a phone call.
They’ll say: “Offer to switch you to a cheaper tier or extend the discount rather than let you leave”
You say: If you're only within contract because of a promo price rise, remember toob committed not to change your Monthly Service Fee during the Minimum Contract Period, a material change lets you leave without ETF.
They’ll say: “Delay until activation so switching becomes messy”
You say: Pre-activation you can cancel at no cost up to 2pm the business day before installation, put it in writing to helpdesk@toob.co.uk immediately and follow up by phone.
They’ll say: “Ignore complaints until you give up”
You say: Escalate to complaints@toob.co.uk and, after 8 weeks or a deadlock letter, refer the case to the Communications Ombudsman, toob is a registered member and the Ombudsman decision is binding on them.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of toob broadband’s own policy.
Consumer Rights Act 2015
Services must be as described.
If toob broadband’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; toob broadband has ~45 days to defend.

Delete your toob broadband account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in toob broadband’s account settings, email collections@toob.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling toob broadband

Call toob customer services on **02392 065558** or **023 9300 9300**, or email **helpdesk@toob.co.uk**. You can also download the cancellation form from toob.co.uk/legal and return it to Building 4000, Lakeside North Harbour, Portsmouth PO6 3EN. If you're still in your Minimum Contract Period you'll need to pay an Early Termination Fee; out of contract you just need to give notice at least 7 days before your next Bill Date.

Money-back questions (windows, pro-rata, chargebacks) are covered in the toob broadband refund guide. Need a human for something else entirely? The toob broadband contact guide lists every channel that actually answers.