What is The Range's returns policy?

For online, Click & Collect, Marketplace and in-store order-point purchases, you must notify The Range of your intention to return within **14 days of receipt**, and then return or arrange collection within a further 14 days, 28 days total. Items must be unused. Faulty or in-transit damage is also covered, but used items or anything damaged after delivery won't be accepted. Made-to-Order and Range Plus Partner items follow separate rules.

Can I cancel my pre-order?

Yes, as long as it hasn't dispatched yet. The Range's own FAQ confirms: just contact Customer Care and an agent will cancel the pre-order for you. The fastest route is the contact form at therange.co.uk/contact or replying to your pre-order confirmation email. Make sure to quote your order number. Once the item has been dispatched, you'll have to wait for delivery and start a standard return under the 14-day change-of-mind policy.

Can I cancel a Made to Order item from The Range?

Only within the first 48 hours after placing the order. The Range's published returns policy states it takes 48 hours to process your order before production begins; after that point, Made-to-Order products are non-returnable and cannot be cancelled. If you change your mind, email Customer Care immediately and quote 'Cancel Made-to-Order, 48-hour window'. Your statutory rights for faulty goods are unaffected.

Can I return a The Range online order to a store?

Yes for most smaller items, The Range confirms you can return most smaller items purchased online to any of their stores within 14 days of receipt, as long as you bring your delivery note. Larger items like furniture and appliances can't be returned to stores (this is flagged on your order confirmation and returns label). Marketplace / Range Plus items sold by partners cannot be returned to stores at all.

Can I cancel a Click & Collect order at The Range?

Yes, you can cancel any time up until the order has been collected. The Range recommends contacting Customer Care as soon as possible to do this. If you simply don't collect, after 7 days the order is auto-cancelled and you are refunded the full value back to your original payment method within 3 to 5 working days. You'll need to re-order from scratch if you change your mind.

Why am I still being charged after cancelling The Range?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my The Range account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a The Range Order Before Dispatch.

Q: Does The Range charge a cancellation fee?

No, there is no published cancellation fee in The Range's terms or returns policy. If you cancel before dispatch, you'll be refunded in full including delivery. For change-of-mind returns after delivery you may have to cover the cost of return postage on smaller items, and large-item collections may incur a courier charge. Faulty or in-transit damaged goods are returned at The Range's cost.

Q: Does The Range charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel The Range and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: page-emails, web-search

The fastest way

To cancel a The Range order, contact Customer Care before dispatch via the contact form at therange.co.uk/contact (or email product@therange.co.uk) with subject 'Cancel Order #[order number], 14-Day Right to Cancel'. Online orders qualify for a 14-day change-of-mind return; refunds typically land in 3 to 5 working days.

Or let yoink do it for you.

30 seconds. AI emails The Range, handles retention, chases the refund. You approve once, then sleep.

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Cancelling a The Range order by email

Email the verified address
product@therange.co.uk, yoink-verified working email for The Range (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi The Range team,

I'd like to cancel my recent The Range order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

The Range plans you can cancel

One-off online order
Cancel before dispatch by contacting Customer Care or using the 'Contact Us' link in your order confirmation email.
Click & Collect
Can be cancelled any time up until collection by contacting Customer Care; uncollected orders auto-cancel after 7 days.
Made-to-Order items
Cancellable only within the first 48 hours after ordering, after that, non-cancellable and non-returnable.
Range Plus / Marketplace items
Sold and dispatched by third-party partners, must be returned via the partner, not to a store.

The Range’s refund policy

The Range gives online shoppers 14 days from receipt to notify them of a change-of-mind return, plus a further 14 days to actually return the item (28 days total). Made-to-Order items are excluded after the first 48 hours. Marketplace / Range Plus Partner items follow a separate partner policy. Refunds for cancelled Click & Collect orders are paid back within 3 to 5 working days.

“For online purchases, including "Click & Collect" purchases or purchases made via one of our in-store order points, you must notify us of your intention to return within 14 days of receipt. You must then either return or arrange the collection of the item within a further 14 days.”
, The Range terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated The Range refund guide , same data, but framed around the policy + escalation paths.

Does The Range charge a cancellation fee?

We found no cancellation fee in The Range’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling The Range

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a Made-to-Order item after 48 hours, Terms state Made-to-Order products are non-returnable and cannot be cancelled once the 48-hour processing window passes.
✕ Returning a Marketplace / Range Plus Partner item to a store, Help centre confirms items sold and dispatched by Range Plus Partners cannot be returned to The Range stores.
✕ Calling a central complaints line, Reddit/Mumsnet users report The Range's automated line directs callers to email, and there is no published complaints phone number, only the contact form, WhatsApp and live chat.
✕ Chargeback for delivery fees alone, MoneySavingExpert thread notes card chargebacks won't recover the postage portion when the goods themselves were refunded.
✕ Reselling buyers cancelling for a refund, T&Cs state orders made by resellers lose all rights to cancel, edit, return or refund.

Cancelled The Range but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from The Range, treat it as not cancelled. Email product@therange.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on The Range’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if The Range charges again.

How The Range will try to keep you

The Range may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer a credit note instead of a cash refund”
You say: Under the Consumer Contracts Regulations and the Range's own published policy, change-of-mind online returns notified within 14 days must be refunded to the original payment method. A credit note is not an acceptable substitute, please process the cash refund.
They’ll say: “Tell you to wait for the courier to return the item first”
You say: Once I notified you within the 14-day cancellation window, your obligation to refund is triggered. Please confirm the refund timeline in writing today; if the goods are with your courier, that is between you and your carrier.
They’ll say: “Bouncing you between The Range and the Marketplace/Range Plus partner”
You say: Under the Consumer Rights Act, my contract is with the trader I paid. The Range took payment, so The Range is responsible for resolving the refund, please don't redirect me to the partner.
They’ll say: “Closing the ticket after 4 days of 'no reply'”
You say: I have replied to every message in this thread, please see the timestamps below. Do not close this ticket; treat this email as a continued complaint and respond on the substance.
They’ll say: “Auto-replies via WhatsApp / chatbot only”
You say: I need a written response from a human Customer Care agent, not a bot. Please escalate this to a named handler and reply by email so I have a record.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of The Range’s own policy.
Consumer Rights Act 2015
Services must be as described.
If The Range’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; The Range has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. The Range must honour it regardless of where they’re headquartered.

Delete your The Range account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in The Range’s account settings, email product@therange.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling The Range

You can cancel any order or item before it's dispatched by contacting The Range's Customer Care team, either via the contact form at therange.co.uk/contact, by replying to your order confirmation email and clicking 'Contact Us' next to the item, or via WhatsApp / live chat. Once an item has shipped, you'll need to wait for delivery and then start a standard 14-day return instead. Click & Collect orders can be cancelled any time up until collection.

Money-back questions (windows, pro-rata, chargebacks) are covered in the The Range refund guide. Need a human for something else entirely? The The Range contact guide lists every channel that actually answers.