How do I get a refund from The Range marketplace?

Marketplace / Range Plus items are sold and dispatched by third-party partners, so they follow the partner's returns policy, not The Range's standard 14-day policy, and they **cannot be returned to a store**. Start by authorising the return through The Range's Customer Care team, who will route you to the partner. If the partner ignores you, push back to The Range: you paid The Range, so under the Consumer Rights Act your contract is with them.

Does The Range charge a cancellation fee?

No, there is no published cancellation fee in The Range's terms or returns policy. If you cancel before dispatch, you'll be refunded in full including delivery. For change-of-mind returns after delivery you may have to cover the cost of return postage on smaller items, and large-item collections may incur a courier charge. Faulty or in-transit damaged goods are returned at The Range's cost.

What if The Range ignores my cancellation or refund request?

Reviewers on Reviews.io and Mumsnet report tickets being auto-closed after 4 days of 'no reply' even when they had replied. If you're being ignored: (1) re-open the ticket and quote every previous timestamp, (2) message The Range UK on X/Twitter and Facebook publicly, (3) email dpo@therange.co.uk to file a formal complaint that legally must be logged, and (4) if you paid by credit card for over £100, file a Section 75 claim, or a Visa/Mastercard chargeback for debit.

Can I cancel a Click & Collect order at The Range?

Yes, you can cancel any time up until the order has been collected. The Range recommends contacting Customer Care as soon as possible to do this. If you simply don't collect, after 7 days the order is auto-cancelled and you are refunded the full value back to your original payment method within 3 to 5 working days. You'll need to re-order from scratch if you change your mind.

Why did The Range cancel my order but not refund me?

Reviewers on Reviews.io and PissedConsumer report The Range cancelling orders for 'internal compliance checks' and then failing to issue the automatic refund. If this happens to you, reply to the cancellation email quoting your order number and ask for written confirmation of the refund reference and date. If nothing arrives within 5 working days, file a Section 75 claim with your credit-card provider or a chargeback with your debit-card bank.

REFUND GUIDE

How to Get a The Range Refund After 14 Days.

The Range refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 16 Jun 2026 against The Range’s own Terms · UK, US, and EU rights covered below

The short answer

The Range gives online shoppers 14 days from receipt to notify them of a change-of-mind return, plus a further 14 days to actually return the item (28 days total). Made-to-Order items are excluded after the first 48 hours. Marketplace / Range Plus Partner items follow a separate partner policy. Refunds for cancelled Click & Collect orders are paid back within 3 to 5 working days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails The Range, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What The Range actually says

“For online purchases, including "Click & Collect" purchases or purchases made via one of our in-store order points, you must notify us of your intention to return within 14 days of receipt. You must then either return or arrange the collection of the item within a further 14 days.”
, verbatim from The Range’s terms

14-day cancellation windowPro-rata refund: no

How long does a The Range refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note The Range’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with The Range for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any The Range subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail The Range can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, The Range has ~45 days to defend. Works regardless of where The Range is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a The Range charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If The Range is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The The Range refund email

Email the right address
Use product@therange.co.uk, the route yoink has verified actually gets read for The Range.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi The Range team,

I'm requesting a refund for my The Range order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for The Range

For auto-cancelled Click & Collect orders, The Range states funds are paid back into your account **within 3 to 5 working days**. For change-of-mind returns, refunds are processed once the warehouse receives and inspects the goods, which Reddit and Trustpilot reviewers say typically adds another 5 to 10 days. If you're past 14 days from the refund being agreed, escalate by replying to your ticket and quoting the Consumer Contracts Regulations 14-day refund deadline.