How long do I have to return a Pillow With A Hole?

Fourteen days from receipt. The returns page states you can return the pillow within 14 days of receipt, in any condition, for a refund, and every product page repeats a "14-day refund guarantee". The clock runs from delivery, not from order date, so a slow international delivery doesn't eat your window. Post it with tracking, you're responsible for proving it arrived. If you're overseas and return postage costs more than the pillow, email first; the returns page asks international customers to contact them before sending anything back.

Can I return the pillow if I've already slept on it?

Yes. The returns wording is unusually generous for a bedding product: return it "in any condition" within 14 days of receipt. That matters because an ear pillow can only really be judged after a few nights, and most pillow sellers refuse opened or used returns on hygiene grounds. PWAH does not, they simply don't resell returned pillows. The trade-off is the 25% deduction their returns page applies to the refund total, which is the part worth pushing back on if the pillow is essentially unused.

Does The Pillow With A Hole charge a restocking fee?

Effectively, yes. The returns page says that because a returned pillow can't be resold, "we deduct 25% from the refund total, to cover a portion of our time and expenses." That sits awkwardly next to the same page's promise of a "full refund" within 14 days. If your pillow is unused or barely used, quote both lines back to them and ask for the full amount; a flat percentage isn't the same as a genuine assessment of lost value. Return postage is separately at your own cost.

Where do I send my Pillow With A Hole return?

Returns go to the workshop in Liverpool: **Returns Department, The Pillow With A Hole Ltd, Unit 3, 76 Hartington Road, Liverpool, L8 0SQ, United Kingdom**. Email **tim@pwah.co.uk** first so your return is expected and logged against your order, that email trail is what proves you notified them inside the 14 days even if the parcel arrives later. Use a tracked service and keep the receipt. International customers should email before posting, as the returns page invites a conversation when overseas postage is disproportionate.

Is there a subscription or recurring charge with The Pillow With A Hole?

No. PWAH sells one-off physical products, the Original P.W.A.H, the V2, travel pillows, leg pillows and pillowcases, with nothing recurring to cancel and no free trial. If you're seeing a repeat charge on your statement, it's almost certainly a second order, a marketplace purchase (they also list on Amazon and Etsy), or a card descriptor you don't recognise. Email **tim@pwah.co.uk** with the date, amount and last four digits of the card and ask them to identify the order before you raise a bank dispute.

What if The Pillow With A Hole doesn't reply to my cancellation email?

Give it two working days, this is a small Liverpool workshop, and their own contact page warns they can't always get to the phone. If nothing comes back, resend to **tim@pwah.co.uk**, copy **timothy@thepillowwithahole.co.uk** (the owner's address published on their site), and phone **+44(0)161 8184857** leaving a message that references your written request. Keep every email: a dated cancellation or return notice sent inside the window protects you even if they process it late, and it's the evidence your card issuer will want if you escalate to a chargeback.

I bought my pillow on Amazon or Etsy, can I return it to PWAH directly?

No. The Original Pillow with a Hole and the V2 are also sold through Amazon and Etsy listings, and those orders are governed by the marketplace's own returns process, the seller can't refund a card they never charged. Start the return inside Amazon or Etsy, and use their refund window (which may be longer than 14 days). Only orders placed on the brand's own site go to **tim@pwah.co.uk** and the Liverpool returns address.

Why am I still being charged after cancelling The Pillow With A Hole?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my The Pillow With A Hole account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel The Pillow With A Hole.

Q: Does The Pillow With A Hole charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel The Pillow With A Hole and what to expect.

Last verified today · data refreshes daily · sources: terms, web-search

The fastest way

PWAH sells one-off pillows, not subscriptions. To stop an order before it ships, email tim@pwah.co.uk (subject: "Cancel order #1234, before dispatch") or call +44(0)161 8184857; pillows are made to order and dispatched in 2 to 3 working days. Already delivered? Post it back within 14 days of receipt for a refund.

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Every way to cancel The Pillow With A Hole

Phone: Call +44(0)161 8184857 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: Cancellation itself is by email or phone, but a refund after delivery requires posting the pillow back at your own cost to: Returns Department, The Pillow With A Hole Ltd, Unit 3, 76 Hartington Road, Liverpool, L8 0SQ, United Kingdom.. Send it tracked so you can prove delivery.
Email (fastest): Email tim@pwah.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Pillows are made to order and typically dispatched within 2 to 3 working days of purchase, cancel before dispatch or you're into the 14-days-from-receipt return process instead.

Cancelling a The Pillow With A Hole order by email

Email the verified address
tim@pwah.co.uk, yoink-verified working email for The Pillow With A Hole (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi The Pillow With A Hole team,

I'd like to cancel my recent The Pillow With A Hole order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Everything PWAH sells is a one-off physical purchase, ear pillows, travel pillows and pillowcases, so there is no subscription, no renewal date and nothing to cancel in an account area. For pillows, the stated rule is: return it within 14 days of receipt, in any condition, and you get a refund; the same returns page separately says 25% is deducted from the refund total because used pillows can't be resold, so expect to have to challenge that deduction on a change-of-mind return. Return postage is at your own cost, and overseas buyers are asked to contact the company first if postage is prohibitive. If the order hasn't shipped yet (dispatch is normally 2 to 3 working days), cancelling by email or phone before dispatch avoids the return and the deduction entirely.

“If you're unsatisfied, return the pillow to us within 14 days of receipt, in any condition, for a full refund. … Please note; we could not and would not resell a returned pillow. Therefore we deduct 25% from the refund total, to cover a portion of our time and expenses.”
, The Pillow With A Hole terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated The Pillow With A Hole refund guide , same data, but framed around the policy + escalation paths.

Does The Pillow With A Hole charge a cancellation fee?

We found no cancellation fee in The Pillow With A Hole’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling The Pillow With A Hole

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Looking for a self-service cancel or 'cancel order' button in your account, No online cancellation flow is documented anywhere on the site; the returns page routes everything through email or phone.
✕ Phoning once and assuming the cancellation is actioned, The contact page says they don't always make it to the phone because they're busy in the workshop and asks you to leave a message or send a written message instead, so a call alone leaves no paper trail.
✕ Posting the pillow back after 14 days from receipt, The returns policy is explicitly framed as 'within 14 days of receipt'; later returns fall outside the stated guarantee.
✕ Shipping an international return back without emailing first, The returns page asks overseas customers to contact the company before returning if return postage is prohibitively expensive, sending blind risks paying more in postage than the refund.
✕ Emailing PWAH to refund an order you bought on Amazon or Etsy, The pillows are also sold through Amazon and Etsy listings; marketplace orders are refunded by that marketplace's returns process, not by the brand's own returns address.
✕ Accepting the 25% deduction as final on an unused, change-of-mind return, The deduction is a company policy line on the returns page, not a statutory entitlement; distance-selling withdrawal rights in the UK and EU allow deductions only for diminished value, not a flat percentage.

Cancelled The Pillow With A Hole but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from The Pillow With A Hole, treat it as not cancelled. Email tim@pwah.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on The Pillow With A Hole’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if The Pillow With A Hole charges again.

How The Pillow With A Hole will try to keep you

The Pillow With A Hole may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to post you extra filling instead of processing a return, the product page says 'If you need extra filling, just contact us and we will send some along.'”
You say: "Thanks, I don't want extra filling, the pillow isn't right for me. Please confirm my return under your 14-day policy and the address to send it to."
They’ll say: “Suggest you adjust firmness and height via the YKK zip (add or remove filling) rather than send it back.”
You say: "I've already adjusted the filling and it still doesn't work for my ear. I'm exercising the 14-day return stated on your returns page, please acknowledge in writing."
They’ll say: “Recommend swapping model instead of refunding (V1 vs V2 vs Travel), since the site steers unsure buyers to 'get in touch and we'll help'.”
You say: "I'd rather not exchange. Please process a refund to my original payment method once you receive the pillow, I'll send tracking."
They’ll say: “Apply the 25% deduction, justified on the returns page as covering 'a portion of our time and expenses' because returned pillows can't be resold.”
You say: "I'm returning within the 14-day window for a change of mind. A flat 25% deduction isn't a proportionate diminished-value assessment, please refund the full purchase price, or itemise the actual loss in value."
They’ll say: “Small family-business framing ('Thank you for supporting a small business!') that makes buyers feel awkward asking for money back.”
You say: "I appreciate this is a small handmade business and I'm being polite about it, but I still need the refund your own returns page promises. Please confirm the timeline."

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of The Pillow With A Hole’s own policy.
Consumer Rights Act 2015
Services must be as described.
If The Pillow With A Hole’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; The Pillow With A Hole has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. The Pillow With A Hole must honour it regardless of where they’re headquartered.

Delete your The Pillow With A Hole account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in The Pillow With A Hole’s account settings, email tim@pwah.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling The Pillow With A Hole

There's no cancel button, PWAH is a small made-to-order workshop, so cancellation happens by message. Email **tim@pwah.co.uk** with your order number and the subject line *"Cancel order #1234, before dispatch"*, and follow up on **+44(0)161 8184857** if it's urgent. Pillows are typically dispatched two to three working days after purchase, so the sooner you write the better. If it has already shipped, you can't cancel, you return it instead, within 14 days of receipt.

Money-back questions (windows, pro-rata, chargebacks) are covered in the The Pillow With A Hole refund guide. Need a human for something else entirely? The The Pillow With A Hole contact guide lists every channel that actually answers.