What if they ignore me?

Wait 14 days from the first email. After that, escalate via your card issuer with a chargeback request — most schemes accept 'subscription not cancelled' as a valid reason code. US users can also report to reportfraud.ftc.gov; UK users to Citizens Advice; EU users to their national European Consumer Centre.

Can I cancel mid-cycle?

Yes. You don't have to wait for the renewal date. A pro-rata refund for the unused portion is also requestable, though not always granted by The Gentleman's Barber specifically.

UNRATED TO CANCEL

How to Cancel The Gentleman's Barber.

The Gentleman's Barber typically charges £29.80 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 2 sources cited

The fastest way

The Gentleman's Barber is a London walk-in/appointment barbershop, not a subscription. To cancel a booking, email info@tgbarber.co.uk with subject 'Booking Cancellation – [your name, date, location]' or call your branch directly. No published cancellation fee; confirmations typically arrive within one business day.

£29.80 (one-off)typical charge

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The 4-step cancellation

Email the verified address
info@tgbarber.co.uk — yoink-verified working email for The Gentleman's Barber (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi The Gentleman's Barber team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

The Gentleman's Barber plans you can cancel

Pay-per-appointment (haircut, skin fade, beard trim, hot towel shave)
Appointments are booked online or via the iOS/Play Store app; cancel through the booking system or by contacting the branch.

What doesn’t work for cancelling The Gentleman's Barber

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

How The Gentleman's Barber will try to keep you

The Gentleman's Barber may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Branch may offer to rebook rather than refund a deposit”
You say: Politely decline: 'I'd like to cancel this booking outright and have any deposit refunded to my original payment method, please.'
They’ll say: “Being told to 'just come in another day' when you want a refund”
You say: State clearly in writing that you are cancelling, not rescheduling, and request confirmation by email to info@tgbarber.co.uk.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires The Gentleman's Barber to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires The Gentleman's Barber to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of The Gentleman's Barber’s own policy.
Consumer Rights Act 2015
Services must be as described.
If The Gentleman's Barber’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. The Gentleman's Barber must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when The Gentleman's Barber’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; The Gentleman's Barber has ~45 days to defend.

Common questions about cancelling The Gentleman's Barber

The Gentleman's Barber may decline a refund. If they do, raise a chargeback with your card issuer — US users have the Fair Credit Billing Act, UK credit-card payers can use Section 75 (£100-£30,000), and Visa/Mastercard chargeback rules apply worldwide.