Ar galima nutraukti interneto sutartį anksčiau laiko?

Yes, you can end a Telia contract early. The cost depends on whether your **minimum term** has ended. If it hasn't, Telia's terms let it ask for **compensation**, usually repayment of the discounts you got. Lithuania's telecoms regulator (RRT) treats this as a contractual penalty. You can leave **without the fee** if Telia changes essential terms, such as raising the price, or seriously breaches the contract, for example with internet speed that's consistently below the agreed level. Any device you're paying off in instalments still has to be paid for.

Iki kada galioja „Telia“ sutartis?

Telia contracts are either **fixed-term** (usually 12, 24 or 36 months) or **rolling**. When a fixed term ends, the contract **becomes rolling automatically**. Your services keep working, but your monthly price may change. A rolling contract can be ended at any time with 5 business days' written notice and no penalty. To check your end date, look in Mano Telia, check your signed contract, or call 1817.

Is there a fee to cancel Telia?

A **rolling contract with no active minimum term** has no early-exit fee. You just pay for services and equipment rental up to the end date. A **fixed-term contract** cancelled before the minimum term ends can lead to a compensation charge set out in your order or device purchase documents. If you cancel an internet order before installation starts, and it isn't Telia's fault, you may owe the installation fee. Unreturned equipment is charged separately.

Can I pause my Telia service instead of cancelling?

Yes, but with conditions. Telia's terms let you **temporarily suspend** a service for **up to 6 months**, only if you **have no minimum term**. Telia suspends it within 5 business days and charges a fee from its price list. For internet, you also pay for the period you used plus a temporary disconnection fee. A suspension **doesn't shorten** your minimum term, so it won't get you out of a fixed-term contract any sooner.

Do I have to return my Telia router or TV box?

Yes. Telia's internet terms say that when you end equipment rental or the contract, you must **return Telia's equipment within 5 business days**. If you don't return it in time, or it doesn't meet Telia's equipment return rules, **you'll be charged for it**. Return it at a Telia store and get a receipt, so you have proof if a charge shows up later.

Can I cancel Telia in the Mano Telia app or website?

Telia says you can cancel through **Mano Telia** self-service, and some add-on services can be removed there directly. In at least one reported case the cancel button returned an error and the customer kept being billed. Keep a screenshot of the confirmation. If the online flow fails, send a **signed written request to info@telia.lt** straight away so the 5-business-day notice starts from a date you can prove.

What if Telia ignores my cancellation or keeps billing me?

Send a written complaint to **info@telia.lt**, or call **1817** (+370 6418 1817 from other networks). Attach your original cancellation request and the date you sent it. Under Lithuanian law, Telia must answer a private customer's complaint within **30 calendar days**. Email complaints get an email reply. If the answer is unsatisfactory or doesn't come, you can complain to Lithuania's telecoms regulator. One reviewer says an unjustified charge was only cancelled after the regulator stepped in.

Why am I still being charged after cancelling Telia?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Telia account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Telia Lietuva With 5 Days' Notice.

Q: Does Telia charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Telia and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, terms, terms, web-search

The fastest way

To cancel Telia, give written notice at least 5 business days before your chosen end date. You can do this in Mano Telia self-service, at any Telia store, or by emailing a signed request to info@telia.lt with the subject 'Prašymas nutraukti sutartį'. Fixed-term contracts may carry an early-exit fee. Telia doesn't publish a confirmation time.

Or let yoink do it for you.

30 seconds. AI emails Telia, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Telia

Phone: Call +370 6418 1817 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: You can also post a written notice to Telia Lietuva, AB, Saltoniškių g. 7A, Vilnius. Post is optional, not required.. Send it tracked so you can prove delivery.
Email: Email hosting@telia.lt with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Give written notice at least 5 business days before the end date. If a fixed-term minimum period (often 12/24/36 months) is still running, early-exit compensation may apply. Return rented equipment within 5 business days of the end date or you'll be charged for it.

The 4-step cancellation

Email the verified address
hosting@telia.lt, yoink-verified working email for Telia (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Telia team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

The 14-day window only covers devices and other goods bought remotely from Telia, such as through the online shop. To use it, notify Telia (for example by emailing info@telia.lt). Telia then refunds you within 14 days using the original payment method, but it can hold the money until you return the item or show proof you sent it. Monthly mobile, internet and TV service fees have no refund window. Cancelling needs 5 business days' written notice, you still owe everything billed up to the end date, and leaving a fixed-term deal early can cost you compensation. If you're disputing a wrong bill, send a written complaint. Telia's own help pages say private customers get a reply within 30 calendar days.

“Nesant „Telia“ kaltės, galite nutraukti sutartį informavęs „Telia“ raštu ne vėliau kaip prieš 5 darbo dienas iki nutraukimo. Tuo atveju, jei sutarties nutraukimo metu nebus pasibaigęs jums nustatytas trumpiausias naudojimosi „Telia“ Paslaugomis laikotarpis, turime teisę prašyti jūsų sumokėti kompensaciją”
, Telia terms

14-day cancellation window

Asking specifically for money back, not just a cancellation? See the dedicated Telia refund guide , same data, but framed around the policy + escalation paths.

Does Telia charge a cancellation fee?

Telia’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Telia

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling only by phone, Telia's terms say you must give notice 'raštu' (in writing), at least 5 business days ahead. Lithuanian consumer guides also warn against relying on a phone call alone and say to ask for written confirmation.
✕ Sending an unsigned or informal email, Telia asks for formal email requests to be signed with a qualified e-signature (that's its stated rule for privacy requests). Staff have also told customers to send a signed cancellation request. Send it from the contact email address you registered with Telia.
✕ Leaving a fixed-term contract early and expecting no fee, If your minimum term hasn't ended, the terms let Telia charge compensation. Forum users say they had to pay unless they could show a quality failure or Telia had changed the terms.
✕ Pausing the service to run down the minimum term, The terms say suspending the service doesn't shorten the minimum term. Suspension is also only available if you have no minimum term, and it costs a fee.
✕ Keeping the rented router or TV box after cancelling, You have to return rented equipment within 5 business days of the end date. If you don't, or it doesn't meet the return rules, you have to pay for it.

Cancelled Telia but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Telia, treat it as not cancelled. Email hosting@telia.lt referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Telia’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Telia plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Telia charges again.

How Telia will try to keep you

Telia may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Using the early-exit fee to keep you in a fixed-term contract”
You say: Telia's terms let you end the contract with no early-exit fee if Telia changes essential terms, including a price rise, or seriously breaches the contract (for example, internet speed that's consistently below the agreed level). Name the specific term change or quality failure in your written notice. One forum user says they cancelled with 6 months left and paid nothing.
They’ll say: “The self-service cancel flow 'fails' and you're told to call instead”
You say: Don't wait. Send a signed written cancellation request to info@telia.lt from your registered contact email, give your end date (at least 5 business days away), and keep the sent copy as proof of when you asked.
They’ll say: “Selling you extra services instead of fixing the complaint”
You say: A reviewer said Telia pushed extra services and products instead of fixing their problem, and an unjustified charge was only removed after the regulator stepped in. Stick to one request in writing: cancel, or reverse the charge. If you don't get a proper answer within 30 days, a regulator complaint is the next step.
They’ll say: “Offering a temporary suspension instead of cancelling”
You say: A suspension of up to 6 months costs a fee and doesn't shorten any minimum term. If you want to leave, ask to cancel, not suspend.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Telia must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Telia has ~45 days to defend.

Delete your Telia account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Telia’s account settings, email hosting@telia.lt with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Telia

Telia needs **written notice at least 5 business days** before your chosen end date. Telia staff have publicly confirmed you can cancel in any **Telia store**, in **Mano Telia** self-service, or by sending a request **by email or post**. The private-customer email is **info@telia.lt**. Sign the request and send it from your registered contact email. Put 'Prašymas nutraukti sutartį' in the subject line and include your name, personal or contract number, the services to end, and the end date. Ask for written confirmation and keep it.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Telia refund guide. Need a human for something else entirely? The Telia contact guide lists every channel that actually answers.