Is there a fee to cancel Telia?

A **rolling contract with no active minimum term** has no early-exit fee. You just pay for services and equipment rental up to the end date. A **fixed-term contract** cancelled before the minimum term ends can lead to a compensation charge set out in your order or device purchase documents. If you cancel an internet order before installation starts, and it isn't Telia's fault, you may owe the installation fee. Unreturned equipment is charged separately.

Can I pause my Telia service instead of cancelling?

Yes, but with conditions. Telia's terms let you **temporarily suspend** a service for **up to 6 months**, only if you **have no minimum term**. Telia suspends it within 5 business days and charges a fee from its price list. For internet, you also pay for the period you used plus a temporary disconnection fee. A suspension **doesn't shorten** your minimum term, so it won't get you out of a fixed-term contract any sooner.

Do I have to return my Telia router or TV box?

Yes. Telia's internet terms say that when you end equipment rental or the contract, you must **return Telia's equipment within 5 business days**. If you don't return it in time, or it doesn't meet Telia's equipment return rules, **you'll be charged for it**. Return it at a Telia store and get a receipt, so you have proof if a charge shows up later.

Can I get a refund on a Telia phone bought online?

Yes. For goods bought **remotely** (the online shop or other distance sales), Telia's sales rules give you **14 days to withdraw without giving a reason**. Tell Telia clearly, for example by emailing **info@telia.lt**, then send the item back or drop it at a Telia store within 14 days. Telia refunds you within 14 days using your original payment method, but it can wait until it has the item or proof you sent it. Unsealed software and some other items are excluded.

What if Telia ignores my cancellation or keeps billing me?

Send a written complaint to **info@telia.lt**, or call **1817** (+370 6418 1817 from other networks). Attach your original cancellation request and the date you sent it. Under Lithuanian law, Telia must answer a private customer's complaint within **30 calendar days**. Email complaints get an email reply. If the answer is unsatisfactory or doesn't come, you can complain to Lithuania's telecoms regulator. One reviewer says an unjustified charge was only cancelled after the regulator stepped in.

REFUND GUIDE

How to Get a Telia Lietuva Refund for a Wrong Bill.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Telia.

Last verified today against Telia’s own Terms · UK, US, and EU rights covered below

The short answer

The 14-day window only covers devices and other goods bought remotely from Telia, such as through the online shop. To use it, notify Telia (for example by emailing info@telia.lt). Telia then refunds you within 14 days using the original payment method, but it can hold the money until you return the item or show proof you sent it. Monthly mobile, internet and TV service fees have no refund window. Cancelling needs 5 business days' written notice, you still owe everything billed up to the end date, and leaving a fixed-term deal early can cost you compensation. If you're disputing a wrong bill, send a written complaint. Telia's own help pages say private customers get a reply within 30 calendar days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Telia, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Telia actually says

“Nesant „Telia“ kaltės, galite nutraukti sutartį informavęs „Telia“ raštu ne vėliau kaip prieš 5 darbo dienas iki nutraukimo. Tuo atveju, jei sutarties nutraukimo metu nebus pasibaigęs jums nustatytas trumpiausias naudojimosi „Telia“ Paslaugomis laikotarpis, turime teisę prašyti jūsų sumokėti kompensaciją”
, verbatim from Telia’s terms

14-day cancellation windowStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Telia refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Telia’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Telia is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Telia has ~45 days to defend. Works regardless of where Telia is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Telia charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Telia can’t ignore.

The 4-step refund email

Email the right address
Use info@telia.lt, the route yoink has verified actually gets read for Telia.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Telia team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Telia

Yes, you can end a Telia contract early. The cost depends on whether your **minimum term** has ended. If it hasn't, Telia's terms let it ask for **compensation**, usually repayment of the discounts you got. Lithuania's telecoms regulator (RRT) treats this as a contractual penalty. You can leave **without the fee** if Telia changes essential terms, such as raising the price, or seriously breaches the contract, for example with internet speed that's consistently below the agreed level. Any device you're paying off in instalments still has to be paid for.