What is Tamara Smart?

Tamara Smart is a paid monthly membership, **AED 19/month** in the UAE. Benefits include processing-fee waivers (up to 1%), cashback, exclusive deals and one consolidated monthly statement due on the 1st. New members usually get a **free first month**, and Tamara says it will notify you before the trial ends. The fee starts from your second statement. It renews automatically every month until you cancel in the app, so check your statements if you don't remember signing up.

How To Cancel Tamara Membership

The 'membership' people usually mean is **Tamara Smart**. Cancel it in the app: **More → Membership → Tamara Smart → Cancel membership**. Your Tamara account itself is different. You can't close it while installment plans are open, so finish or settle those first. Cancelling Smart doesn't affect your Pay Later orders. Tamara's terms say Smart membership is kept separate from the status of your other Tamara services.

Why am I being asked to make payments for a canceled order?

This usually means the **merchant hasn't updated the order status** with Tamara yet, so Tamara still treats the order as active. The refund or plan change starts as soon as the store updates it. If it's been a while and fewer than **120 days** have passed since you ordered, raise a claim: My Purchases (or Transactions for Smart members) → select the order → **Get help from Tamara** → upload receipts and messages with the store. Claims can take up to 21 days.

I want to return/cancel my order

With Tamara, you ask the **store**, not Tamara, to cancel or return the order. Once the store approves it and tells Tamara, your payment plan is adjusted automatically and you'll get an SMS. If you've already made payments, the refund is started within about 24 hours of the status update. If you chose a **wallet refund** from the store, you still owe Tamara the pending installments for that order, so pick a refund to your payment account where you can.

How to raise a claim for an issue with your order?

Log in to Tamara, go to **My Purchases** (or **Transactions** if you're a Smart member), select the order, scroll down and tap **Get help from Tamara**. Pick the issue, fill in the details and upload evidence such as receipts, photos or messages with the store, then submit. Make sure your account has a working email, because updates come by email. Tamara contacts the store to investigate, which can take up to 21 days. If Buyer Protection rules in your favour, Tamara refunds the purchase price.

What happens if I miss one of my payments?

Tamara advertises **no late fees** on its current Saudi site. It sends reminders by push notification and SMS. But **repeated delays can get your account suspended** and hurt your credit score. Older merchant pages and some reviewers mention late fees, so check your own plan in the app. Don't stop paying because of an order dispute. Raise a claim instead, so the late payments aren't held against you.

Is Tamara free to use?

**Pay in 3 is always fee-free** (0% APR). Longer plans (4, 6, 9, 12 or 24 months) can carry an APR, which Tamara's calculator works out using SAMA's method. Some reviewers say they were charged admin or processing fees at checkout they didn't expect. **Tamara Smart** is a separate paid membership at AED 19 a month after the free trial, so if you see a monthly charge you didn't expect, check More → Membership in the app.

Why am I still being charged after cancelling Tamara?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Tamara account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Tamara Smart Before the AED 19 Fee.

Q: Does Tamara charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Tamara and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, terms, page-emails, web-search

The fastest way

Cancel Tamara Smart in the Tamara app: More → Membership → Tamara Smart → Cancel membership. You have to clear your total outstanding balance first, including this month's AED 19 fee. If that fails, email customer.care@tamara.co with the subject 'Cancel Tamara Smart membership, [registered phone]'. Tamara doesn't publish a confirmation time. Benefits last until the cycle ends.

Or let yoink do it for you.

30 seconds. AI emails Tamara, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Tamara

Phone: Call +966 800 118 1118 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Tamara doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Smart cancels only in the Tamara app (More → Membership → Cancel membership), and only after you've paid the total outstanding balance, including the current month's Smart fee. Cancellation takes effect at the end of the current billing period. Smart statements are due on the 1st of the month, and the paid fee starts from your second statement after the free month, so cancel before the trial's first billing date (shown at sign-up). Installment orders can't be cancelled with Tamara at all. The merchant has to cancel or accept the return.

The email that backs it up

Tamara won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
customer.care@tamara.co, yoink-verified working email for Tamara (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Tamara team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Tamara plans you can cancel

Tamara Smart
Cancel in the app: More → Membership → Tamara Smart → Cancel membership. Tamara's help center says you must pay your total outstanding payments before you can cancel, and that includes the current month's fee. Cancellation takes effect at the end of the billing period, and Smart benefits stay active until the next billing cycle. Unified monthly statements keep coming after you cancel. The first month is often free, and some reviewers say Smart was switched on at checkout without their clear consent. The Saudi homepage shows the same plan at 19 per month in a symbol that renders as 'á 19', which is probably the SAR sign.
AED 19.00/mo
Tamara Smart+
The homepage lists Smart+ ('Your anywhere, anything shopping'), but none of the sources give its price or cancellation steps. It probably uses the same app route (More → Membership), but that isn't confirmed.
Pay Later (Pay in 3 up to 24 months)
Pay Later isn't a subscription. You can't cancel an installment plan with Tamara directly. You ask the store to cancel or accept a return, and Tamara adjusts or refunds the plan once the store updates the order status. Pay in 3 is fee-free. Longer plans may carry an APR.

What happens to what you’ve already paid

Tamara Smart membership fees (AED 19 a month) are non-refundable under Tamara's Smart terms, and cancelling mid-cycle doesn't get you a pro-rata refund. You keep the benefits until the billing period ends. Pay Later installment orders work differently: you ask the store to cancel or accept a return, and once the store updates the order Tamara reduces your plan or refunds what you've paid (card refunds can take up to 21 working days to show). If a store won't update a cancelled or returned order, raise a 'Get help from Tamara' claim within 120 days of ordering. Claims can take up to 21 days, and successful Buyer Protection claims are refunded by Tamara.

“All payments are non-refundable and will not be refunded on a pro-rata basis for any cancellation initiated during the Subscription term.”
, Tamara terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Tamara refund guide , same data, but framed around the policy + escalation paths.

Does Tamara charge a cancellation fee?

Tamara’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Tamara

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling Tamara Smart while you still owe money, The help center says you have to pay your Total Outstanding payments, including the current month's Smart fee, before the Cancel membership option works.
✕ Asking for a pro-rata refund of the current Smart month, Smart terms clause 4.2 rules out pro-rata refunds for cancellations during the subscription term. Cancelling only stops the next renewal.
✕ Deleting the app or ignoring the Smart charge, Smart renews automatically every month until you cancel in your account. Trustpilot reviewers say they lost 8-10 monthly payments before they noticed.
✕ Choosing a wallet refund from the store and then stopping installment payments, Tamara's FAQs (as shown on retailer pages) say that if you pick a wallet refund, you still have to pay Tamara the pending installments for that order.
✕ Stopping payments on an order you cancelled with the store but the store hasn't updated, Tamara keeps billing until the merchant updates the order status. The fix is a claim raised within 120 days, not missed payments. Repeated late payments can get your account suspended and hurt your credit score.
✕ Relying on the phone line alone, App Store reviewers say they called the toll-free number and other numbers several times and nobody picked up. Use in-app chat or email so you have a written record.

Cancelled Tamara but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Tamara, treat it as not cancelled. Email customer.care@tamara.co referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Tamara’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Tamara charges again.

How Tamara will try to keep you

Tamara may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Smart is switched on at checkout, often as a free first month, and renews silently into paid months (Trustpilot reports of 18 to 19 AED charges without clear consent)”
You say: I didn't give explicit consent to a Tamara Smart subscription. Your own Smart Terms (clause 2.1.4) say a free trial needs my explicit consent and a valid payment method before it starts. Please cancel the membership now and refund every Smart fee charged to my account.
They’ll say: “Cancellation is blocked until the full outstanding balance, including the current month's Smart fee, is paid”
You say: I want to cancel Tamara Smart today. Please cancel it effective immediately and confirm in writing that no more Smart fees will be added. If the current fee can't be waived, record my cancellation request as dated today so the next cycle isn't billed.
They’ll say: “Pointing to the 'non-refundable, no pro-rata' clause to refuse any Smart refund”
You say: I understand clause 4.2. I'm not asking for a pro-rata refund of a membership I chose. I'm disputing charges for a membership I never knowingly signed up for, and that's covered by your explicit-consent requirement.
They’ll say: “Saying the order still shows as active because the merchant hasn't updated it, and continuing to collect installments”
You say: This order was cancelled or returned to the merchant on [date]. I've raised a claim through 'Get help from Tamara' within 120 days with evidence attached. Please pause collection on this order while you investigate and refund any installments I've already paid.
They’ll say: “Slow or no responses to complaints”
You say: This is a formal complaint under your Customer Terms clause 20. If it isn't resolved within 30 business days, I'll take it to Sanadak (UAE customers) or the Saudi Central Bank complaint channel (KSA customers), as your own terms and privacy policy describe.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Tamara has ~45 days to defend.

Delete your Tamara account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Tamara’s account settings, email customer.care@tamara.co with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Tamara

Open the **Tamara app**, tap **More**, then **Membership**, go to Tamara Smart and tap **Cancel membership**. You have to clear your **total outstanding payments** first, and that includes the current month's Smart fee. After you cancel, your Smart benefits last until the next billing cycle and you'll still get unified monthly statements. If the button fails or is greyed out, email **customer.care@tamara.co** from the email on your account with your registered phone number. Take a screenshot of the cancellation screen in case you're billed again.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Tamara refund guide. Need a human for something else entirely? The Tamara contact guide lists every channel that actually answers.