Does Supabase offer refunds?

No. Supabase's billing FAQ says plainly: *"we do not provide refunds"* and refers users to the Terms of Service. Instead of refunding your card, they credit the unused portion of your subscription fee to the organization, and those credits do not expire. Compute and other usage-based fees billed in arrears are non-refundable.

Will I lose my data if I cancel Supabase?

Not immediately, but Free-Plan projects are paused after 1 week of inactivity and free tier limits (500 MB database, 1 GB storage, 50k MAU, 2 active projects) apply. Before downgrading, export your database with `pg_dump` using the connection string from Project Settings → Database, and download Storage files via the CLI or API. Because Supabase is just Postgres, you can restore anywhere.

How do I get a refund from Supabase?

Supabase's stated policy is no refunds to your payment method. Options: (1) accept the credits for unused time and use them on a future invoice, (2) open a support ticket via the dashboard citing service outage, a bug or unfair billing, (3) if paid by credit card in the UK, invoke Section 75 or a chargeback, and in the EU rely on the Consumer Rights Directive for digital services.

Why was I charged after downgrading to Free?

Supabase bills the plan fee upfront and all usage (compute hours, egress, storage overage) *in arrears*. If you got charged after downgrading, that invoice is for excessive usage from the prior billing cycle — check the invoice line items on your organization's billing page. Those usage charges are not refundable.

Can I pause my Supabase project instead of cancelling?

Yes — on the Free Plan, projects auto-pause after 7 days of inactivity and paused projects do not incur any compute charges or count against your free project quota. You can also stop compute manually. Pro/Team paid projects, however, never pause automatically; to stop billing you must downgrade the organization to Free.

How do I cancel Supabase from AWS Marketplace?

AWS Marketplace subscriptions to Supabase have a hard 48-hour cancellation window. Within 48 hours of purchase, open a support ticket via the Supabase dashboard requesting cancellation. After 48 hours, Supabase states cancellation is no longer possible and you'll need to escalate through AWS Support, though the final decision remains with Supabase as the seller.

Is there a Supabase cancellation fee?

No cancellation fee. Downgrading from Pro or Team to Free is self-serve and immediate. What you *won't* get is a refund to your card — the unused portion of the plan fee becomes non-expiring credits on the organization. Any outstanding usage overage from the current cycle will still be billed at the next cycle reset.

How do I delete my Supabase account entirely?

Cancelling the subscription only downgrades to Free — the organization and account remain. To fully close your account, delete each organization through **Organization Settings → Delete organization**. Export any Postgres data with `pg_dump` and Storage files via the CLI first, because deletion is irreversible.

What if Supabase ignores my refund request?

Supabase's public policy is no refunds, so an ignored request is consistent with that. Escalation paths: submit a formal support ticket from the dashboard, email support@supabase.com in writing citing the specific service failure, or contact legal@supabase.com for a formal grievance. If you paid by credit card, a Section 75 claim (UK) or chargeback (US/EU) through your issuer is often the fastest route.

Can I downgrade Supabase instead of cancelling?

Yes — downgrading *is* how you cancel. Supabase has Free, Pro ($25/mo), Team ($599/mo) and Enterprise tiers. From your organization's Billing → Subscription page you can move down one tier at a time or straight to Free. Downgrades apply immediately, unused time becomes credits, and any add-ons (Custom Domain, PITR, Log Drains) are removed.

UNRATED TO CANCEL

How to Cancel Supabase Without Losing Data.

Supabase typically charges £25/mo. Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 6 sources cited

The fastest way

Cancel Supabase yourself: sign in, open your organization's Billing settings, click 'Change subscription plan' and downgrade to Free. It's immediate. Supabase does not refund the payment method — you get account credits for unused time. For billing disputes, open a support ticket via the dashboard or email support@supabase.com.

£25/motypical charge

£300/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails Supabase, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
support@supabase.com — the standard route for Supabase.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Supabase team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Supabase plans you can cancel

Free
Free Plan subscription runs indefinitely unless you delete the organization from settings. Free projects are paused after 1 week of inactivity.
$0.00/mo
Pro
Self-serve downgrade from organization Billing → Change subscription plan. Downgrade takes effect immediately.
$25.00/mo
Team
Self-serve downgrade via organization Billing settings; same credit-only policy as Pro.
$599.00/mo
Enterprise
Custom contract — cancellation governed by your Order Form and MSA; contact your designated Support manager.

Supabase’s refund policy

Supabase does not refund your card. When you downgrade mid-cycle, the unused portion of the fixed plan fee is converted into organization credits that apply to future invoices and never expire. Compute and other usage-based charges are billed in arrears and are non-refundable. AWS Marketplace purchases have a separate 48-hour cancellation window via a support ticket.

“As stated in our Terms of Service, we do not offer refunds to the payment method on file. When you downgrade from a paid plan to the Free Plan, you will get credits for the unused time on the paid plan.”
— Supabase terms

Pro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Supabase refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Supabase

Based on 6 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking billing support for a refund to your card — Supabase's billing FAQ explicitly states 'we do not provide refunds' and directs users to the Terms of Service; unused time is issued as credits only.
✕ Cancelling only inside the Supabase dashboard if you subscribed via Apple/Google Play — In-app store subscriptions must be cancelled through the App Store or Play Store — the Supabase dashboard has no visibility of them.
✕ Deleting a project to stop billing — Billing is tied to the organization, not individual projects. Even with all projects removed, the paid plan subscription continues until you downgrade the org to Free.
✕ Disputing compute overage charges — Compute usage fees are billed in arrears and Supabase states these are non-refundable, even after downgrading to Free.
✕ Cancelling an AWS Marketplace Supabase offer more than 48 hours after purchase — Supabase's AWS Marketplace FAQ says cancellation is only possible within 48 hours via a support ticket; after that, cancellation is no longer possible.

How Supabase will try to keep you

Supabase may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Downgrade friction — warning modal listing what you'll lose (backups stop, projects will pause after 7 days inactivity, add-ons removed).”
You say: The downgrade is still one click. Confirm the modal — Supabase docs confirm downgrades take effect immediately and you keep credits for unused time.
They’ll say: “Free-tier project pausing after 7 days of inactivity to pressure a re-upgrade.”
You say: Your data is preserved during a pause. Export via pg_dump before you stop using the project, then only re-activate on demand — you're not obligated to return to Pro.
They’ll say: “Unexpected end-of-cycle usage/compute charges after you downgrade.”
You say: These are arrears-billed usage from the prior cycle and are not refundable. Set the Pro spend cap to ON before your next cycle, or downgrade at the start of a cycle to minimise exposure.
They’ll say: “'Credits, not refunds' offer when you complain about a charge.”
You say: If you never intend to use Supabase again, credits are worthless. Cite UK Consumer Rights Act 2015 / EU Consumer Rights Directive for digital services not provided with reasonable care and skill, or dispute the charge with your card issuer under Section 75 / chargeback rights.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Supabase to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Supabase to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Supabase’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Supabase’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Supabase must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Supabase’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Supabase has ~45 days to defend.

Common questions about cancelling Supabase

Sign in at supabase.com, open your organization, go to **Billing → Subscription**, click **Change subscription plan** and select the **Free Plan**. The downgrade is immediate and fully self-serve — no email or support ticket required. Any unused portion of the current month's plan fee becomes credit on your organization for future invoices.