Why was I charged a Sunday checkout fee / platform fee?

Sunday adds a per-transaction fee on top of the restaurant bill, Trustpilot users report amounts like **£2.99** in London and **$5.99** in DC. Big Mamma Group confirmed to The Caterer that diners at Gloria were charged a £2.99 'Sunday checkout fee' on top of a 13.5% service charge. A January 2026 US class-action lawsuit alleges these are undisclosed 'drip pricing' fees. You can request a refund by emailing support-us@sundayapp.com or support-uk@sundayapp.com with your receipt.

Is Sunday App a subscription?

No. For diners, Sunday is a one-tap pay-at-table app, there's no monthly fee. You only pay the restaurant bill plus Sunday's per-transaction platform/checkout fee at the moment you scan the QR code. For restaurants, Sunday operates on a B2B contract with transaction-based pricing. So there's nothing to 'unsubscribe' from in your App Store or Google Play settings, deleting your Sunday account is the only relevant action.

How do I delete my Sunday account?

Sunday's Help Center says: reach out via the pink chat bubble in the app with your email address, or email the regional support inbox, **support-uk@sundayapp.com**, **support-us@sundayapp.com** or **support-france@sundayapp.com**. The user terms add that you can email **support@sundayapp.com** at any time. For a GDPR/CCPA-style data-deletion request, send it instead to **dataprivacy@sundayapp.com** so it routes to the privacy team and triggers the statutory 30-day clock.

Can the restaurant remove the Sunday fee?

Generally no, the fee belongs to Sunday, not the restaurant. Multiple Trustpilot reviewers report the checkout fee 'couldn't be removed' inside the QR flow. Big Mamma Group told The Caterer that using the app is **optional** and guests can still pay using a normal card machine. So the workaround is to ask the server for the card terminal instead of scanning the QR, that bypasses Sunday entirely. If you already paid, email Sunday for a refund of the fee.

Will I lose my receipts if I delete my Sunday account?

Yes, Sunday's Help Center confirms your User Account stores your order history, receipts and loyalty points with partner restaurants. Once you delete the account these become inaccessible. Download any tax or expense receipts you need first (Sunday emails a copy of each receipt by default), then email **support-uk@sundayapp.com** / **support-us@sundayapp.com** to request deletion. Sunday is not obliged to retain a copy on your behalf once the account is gone.

How do I contact Sunday App customer service?

The Sunday Help Center lists three regional support emails: **support-uk@sundayapp.com**, **support-us@sundayapp.com** and **support-france@sundayapp.com**. The generic mailbox **support@sundayapp.com** also works (it's the address cited in Sunday's User Terms). Restaurant staff can use the pink chat bubble inside the Sunday Dashboard or Sunday for Staff app. For data-privacy requests, email **dataprivacy@sundayapp.com**. There is no public phone number for diner support.

Is the Sunday checkout fee legal?

It's currently being challenged. A January 2026 US class-action lawsuit alleges the fee is undisclosed 'drip pricing' that 'exploits consumer inertia and effectively deprives consumers of meaningful choice'. UK Trustpilot users have argued card-surcharging like this is unlawful under the 2018 ban on consumer card-payment surcharges. Sunday hasn't conceded the point, but quoting the lawsuit and the surcharge rules materially improves refund success when you email support.

Why am I still being charged after cancelling Sunday?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Sunday account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Sunday App & Delete Account.

Q: Does Sunday charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Sunday and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, pricing, web-search

The fastest way

Sunday has no recurring consumer subscription, it's a pay-at-table QR-code app diners use once per meal. To delete your account or dispute a Sunday checkout/platform fee, email support-uk@sundayapp.com (UK), support-us@sundayapp.com (US) or support@sundayapp.com with subject 'Account deletion + refund request'. Replies usually arrive within 2 to 5 business days.

Or let yoink do it for you.

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Cancelling a Sunday order by email

Email the verified address
support-uk@sundayapp.com, the standard route for Sunday.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Sunday team,

I'd like to cancel my recent Sunday order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Sunday plans you can cancel

Diner (pay-at-table, no subscription)
No recurring charge for diners. Sunday adds a per-transaction 'Sunday Platform Fee' / 'checkout fee' (e.g. £2.99 or $5.99 reported) on top of the restaurant bill at payment time.
Restaurant plan (B2B, contract)
B2B contract with Sunday, cancellation handled by account manager, not via the consumer app.

Sunday’s refund policy

Sunday has no consumer subscription, so there is nothing to pro-rate. For diners, the only refundable amounts are erroneous or duplicate charges and, sometimes, the per-transaction 'Sunday Platform Fee' / checkout fee, which Sunday refunds at its discretion when you email support with the receipt. For restaurants, walkout reimbursements must be reported via the Sunday Dashboard within 48 hours.

“Walkouts must be reported within 48 hours of the incident in order to be eligible for a refund.”
, Sunday terms

2-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Sunday refund guide , same data, but framed around the policy + escalation paths.

Does Sunday charge a cancellation fee?

Sunday’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Sunday

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a 'Sunday subscription' from your phone settings, There is no recurring consumer subscription to cancel, Sunday only charges per transaction at the restaurant.
✕ Asking the restaurant to refund the Sunday checkout fee, The fee is collected by Sunday, not the venue. Restaurants generally cannot reverse it on the spot; you have to email Sunday support or pay the server with a card instead.
✕ Removing the platform fee inside the payment flow, Trustpilot reviewers report the checkout fee 'couldn't be removed' during the QR-code payment journey.
✕ Using the pink chat bubble as a diner, The in-dashboard chat bubble is for restaurant staff only, diners have to use the support-uk@ / support-us@ email addresses.

Cancelled Sunday but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Sunday, treat it as not cancelled. Email support-uk@sundayapp.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Sunday’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Sunday plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Sunday charges again.

How Sunday will try to keep you

Sunday may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Sunday support routes diners to email and may delay deletion requests, asking for ID verification first.”
You say: Cite GDPR Art. 17 (UK/EU) or CCPA right-to-delete (California) and require deletion within 30 days. Send the request to dataprivacy@sundayapp.com so it lands with the privacy team, not first-line support.
They’ll say: “On platform-fee refund requests Sunday often points to the restaurant, saying use of the app was 'optional'.”
You say: Quote the Big Mamma Group / The Caterer coverage and the pending US class action over undisclosed 'Sunday Platform Fees'. State the fee was not clearly disclosed before checkout and request a full refund of the platform fee to your original card.
They’ll say: “For walkout / technical-error refunds Sunday enforces a strict 48-hour reporting window.”
You say: Get the report timestamped via the Sunday Dashboard chat bubble the same day; attach the data-log screenshot showing the customer hit the payment-success page so it meets the policy's evidentiary bar.
They’ll say: “First-line support may ignore platform-fee disputes, hoping users give up.”
You say: Escalate via chargeback with your card issuer (Section 75 in the UK for transactions over £100, or Visa/Mastercard dispute code 13.5 'misrepresentation'), Sunday's merchant of record is on the hook for the reversal.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Sunday has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Sunday’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Sunday’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Sunday must honour it regardless of where they’re headquartered.

Delete your Sunday account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Sunday’s account settings, email support-uk@sundayapp.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Sunday

Sunday doesn't have a recurring diner subscription, so 'cancelling' just means deleting your user account. Per the Sunday Help Center, email **support-uk@sundayapp.com** (UK), **support-us@sundayapp.com** (US) or **support-france@sundayapp.com** (FR), or contact support via the pink chat bubble inside the Sunday for Staff app. Include the phone number tied to your account. Sunday's terms also confirm you can 'request that your User Account and/or your information be deleted at any time' by emailing **support@sundayapp.com**.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Sunday refund guide. Need a human for something else entirely? The Sunday contact guide lists every channel that actually answers.