Can I get a refund from Sunday App?

Yes, for two cases: (1) duplicate or erroneous charges, email support with the receipt; (2) the per-transaction platform/checkout fee, which Sunday refunds at its discretion (success rates are higher when you cite the recent US class action over undisclosed fees). Restaurants can also request walkout reimbursements, but those must be reported **within 48 hours** via the Sunday Dashboard. If Sunday declines, raise a chargeback with your card issuer.

Is Sunday App a subscription?

No. For diners, Sunday is a one-tap pay-at-table app, there's no monthly fee. You only pay the restaurant bill plus Sunday's per-transaction platform/checkout fee at the moment you scan the QR code. For restaurants, Sunday operates on a B2B contract with transaction-based pricing. So there's nothing to 'unsubscribe' from in your App Store or Google Play settings, deleting your Sunday account is the only relevant action.

Can the restaurant remove the Sunday fee?

Generally no, the fee belongs to Sunday, not the restaurant. Multiple Trustpilot reviewers report the checkout fee 'couldn't be removed' inside the QR flow. Big Mamma Group told The Caterer that using the app is **optional** and guests can still pay using a normal card machine. So the workaround is to ask the server for the card terminal instead of scanning the QR, that bypasses Sunday entirely. If you already paid, email Sunday for a refund of the fee.

What if Sunday ignores my refund request?

Escalate in this order: (1) reply on the same email thread asking for an 'executive complaints' review and quote your card-statement line item; (2) raise a chargeback with your card issuer, for UK card payments over £100 you can invoke **Section 75 of the Consumer Credit Act**; in the US, dispute under Visa/Mastercard reason code 13.5 (misrepresentation); (3) UK consumers may submit the dispute to a consumer mediator within one year per Sunday's own User Terms.

Is the Sunday checkout fee legal?

It's currently being challenged. A January 2026 US class-action lawsuit alleges the fee is undisclosed 'drip pricing' that 'exploits consumer inertia and effectively deprives consumers of meaningful choice'. UK Trustpilot users have argued card-surcharging like this is unlawful under the 2018 ban on consumer card-payment surcharges. Sunday hasn't conceded the point, but quoting the lawsuit and the surcharge rules materially improves refund success when you email support.

Can I pause my Sunday account instead of deleting it?

There's no formal pause option, Sunday's account model is binary (active or deleted). However, because there's no recurring fee, simply not scanning a Sunday QR code at your next restaurant visit costs you nothing; your account stays dormant. If you want to stop marketing emails without losing your receipts and loyalty points, reply 'unsubscribe' or use the email's unsubscribe link rather than triggering a full account deletion.

REFUND GUIDE

How to Get a Sunday App Refund on the Checkout Fee.

Sunday refunds are per-order, and their own policy gives you a 2-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 16 Jun 2026 against Sunday’s own Terms · UK, US, and EU rights covered below

The short answer

Sunday has no consumer subscription, so there is nothing to pro-rate. For diners, the only refundable amounts are erroneous or duplicate charges and, sometimes, the per-transaction 'Sunday Platform Fee' / checkout fee, which Sunday refunds at its discretion when you email support with the receipt. For restaurants, walkout reimbursements must be reported via the Sunday Dashboard within 48 hours.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Sunday, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Sunday actually says

“Walkouts must be reported within 48 hours of the incident in order to be eligible for a refund.”
, verbatim from Sunday’s terms

2-day cancellation windowPro-rata refund: no

How long does a Sunday refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Sunday’s own policy works on a 2-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Sunday charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Sunday has ~45 days to defend. Works regardless of where Sunday is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Sunday for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Sunday subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Sunday can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Sunday is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Sunday refund email

Email the right address
Use support-uk@sundayapp.com, the route yoink has verified actually gets read for Sunday.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Sunday team,

I'm requesting a refund for my Sunday order (reference [order number], placed on [date], for [amount]). I'm within the 2-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Sunday

Sunday adds a per-transaction fee on top of the restaurant bill, Trustpilot users report amounts like **£2.99** in London and **$5.99** in DC. Big Mamma Group confirmed to The Caterer that diners at Gloria were charged a £2.99 'Sunday checkout fee' on top of a 13.5% service charge. A January 2026 US class-action lawsuit alleges these are undisclosed 'drip pricing' fees. You can request a refund by emailing support-us@sundayapp.com or support-uk@sundayapp.com with your receipt.