Does Spond cost money?

No. Spond is free to download and use. The only cost is a **transaction fee** when group admins collect payments (membership dues, event fees, kit money) through the app. Spond's own FAQ states: "There are no hidden fees." If you see a recurring charge from SPOND AS on your card, it's a payment request set up by your club admin, not a Spond subscription, so contact them, not Spond support, to stop it.

How do I leave a Spond group?

Open the group, tap **'more'**, scroll to the bottom and tap **'leave group'**. Leaving stops notifications and removes you from the roster but doesn't delete your Spond profile, you'll stay in any other groups you've joined. If you have an outstanding paid membership for that group, leaving doesn't trigger an automatic refund; you need to ask the group's contact person.

Will I lose my data if I delete Spond?

Yes. Spond's help center is explicit: deleting your profile removes your contact information and anonymises content you've shared, and "Everything will be permanently deleted and there will be no possibility of recovery." Calendars, event history, files you've uploaded and chat messages will no longer be tied to you. If you want to keep anything, screenshot or export it before deletion.

Can I pause Spond instead of cancelling?

There's no formal pause. Because Spond is free, you can simply uninstall the app and stop using it, your account stays dormant. To stop the noise without deleting, mute push notifications, turn off email updates in profile settings, and leave individual groups you no longer want updates from. You can return any time without losing your profile.

What if Spond ignores my cancellation or deletion request?

UK and EU users have a GDPR right to erasure (Article 17). If self-serve deletion fails, email **privacy@spond.com** or **compliance@spond.com** citing GDPR and asking for confirmation within 30 days. Spond AS is based in Oslo with a UK office in Cheltenham, so it's bound by UK GDPR and EU GDPR. If still ignored, complain to your national Data Protection Authority (ICO in the UK).

How do I cancel a Spond payment request my club sent me?

Only the admin who created the payment can cancel or delete it. Open the group's chat, find your group's **contact person** under group settings, and ask them to remove or exempt you from the payment. Spond Club admins can do this directly via 'Remove Payment'. If you've already paid, the same admin must issue the refund, Spond support won't override their decision.

Can I cancel Spond via the app or only the website?

Both work. In the **app**: tap your profile picture (top-left iOS, top-right web), open account settings, tap **Delete account** and confirm with your password. On the **web**: log in at spond.com, go to your profile and select **delete my user account**. The outcome is identical, permanent removal, no restore option. There's no phone-only or email-only cancellation gate, which is unusually clean for a sports app.

Why am I still being charged after cancelling Spond?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Spond account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Spond & Delete Your Account.

Q: Does Spond charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Spond and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

Spond is free, there's no subscription to cancel. To delete your account: open the app, go to your profile → Account → Delete account, enter your password and confirm. Deletion is permanent and can't be reversed. For refunds on event or membership payments, contact the group admin first; Spond Club admins can refund through Stripe (5 to 10 business days). Support: support@spond.com.

Or let yoink do it for you.

30 seconds. AI emails Spond, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Cancelling a Spond order by email

Email the verified address
support@spond.com, the standard route for Spond.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Spond team,

I'd like to cancel my recent Spond order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Spond plans you can cancel

Spond App (Free)
No subscription, the app is free. 'Cancelling' means deleting your Spond profile in-app or via the web.
$0.00/mo
Spond Club (Free)
Free club-management platform. Clubs terminate by written notice; Spond may terminate with one (1) month's written notice.
$0.00/mo

Spond’s refund policy

Spond itself doesn't process refunds for end-users, the app is free, so there's no subscription fee. If you paid a club, team or event through Spond and want your money back, the group's designated contact person (the admin who set up the payment) must issue the refund. In Spond Club, admins refund through the Payments overview; the money returns to your original card within 5 to 10 business days. There is no transaction fee for processing a refund.

“If you would like to request a refund for a payment related to an event or a payment request, please contact the group's designated contact person.”
, Spond terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Spond refund guide , same data, but framed around the policy + escalation paths.

Does Spond charge a cancellation fee?

We found no cancellation fee in Spond’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Spond

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking Spond support to refund a club or event payment directly, Spond's help center explicitly states payments cannot be refunded through Spond, it must be organised between the member and the recipient.
✕ Restoring a deleted Spond profile, Spond confirms profile deletion is permanent: 'Everything will be permanently deleted and there will be no possibility of recovery.'
✕ Cancelling a 'subscription' in account settings, Spond has no paid consumer subscription, both the app and Spond Club are free. If you see a recurring charge labelled SPOND AS, it's a membership/event fee set up by your club admin, not a Spond subscription.
✕ Searching for a group to leave it without admin help, Spond only generates closed groups; you can't search them. Leave from inside the group → 'more' → 'leave group'.

Cancelled Spond but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Spond, treat it as not cancelled. Email support@spond.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Spond’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Spond charges again.

How Spond will try to keep you

Spond may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Group admin asks you to stay on the team roster after you've paid dues”
You say: Politely confirm in writing that you're withdrawing and request a pro-rata refund of unused membership fees. Reference the help-center line that admins can refund via Spond Club's Payments overview at no transaction fee.
They’ll say: “Club admin claims they can't refund because 'Spond doesn't allow it'”
You say: Spond's own docs say refunds are issued by clicking the three dots on the payment's details page in Spond Club, with funds returning to the original card in 5 to 10 business days. Ask them to do exactly that.
They’ll say: “Club says it has hit its 'refund credit limit'”
You say: Spond's docs confirm admins can apply to increase the credit limit. Ask them to submit the request rather than refusing the refund.
They’ll say: “Admin ignores your refund request”
You say: Escalate to support@spond.com (or compliance@spond.com for GDPR/data-handling angles). If the payment was by card, file a chargeback with your bank, Spond's terms confirm Stripe handles disputes and can debit the club's payout account.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Spond has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Spond’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Spond’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Spond must honour it regardless of where they’re headquartered.

Delete your Spond account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Spond’s account settings, email support@spond.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Spond

Open the Spond app → tap your profile → **Delete account** → enter your password and confirm. On web, log in at spond.com, visit the account settings page and select **delete my user account**. Spond warns: deletion is permanent, your contact info is removed, your content anonymised, and there's no way to restore the profile. You'd need to create a new one and be re-invited to any groups.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Spond refund guide. Need a human for something else entirely? The Spond contact guide lists every channel that actually answers.