Is Spond actually free?

Yes. Spond's homepage describes it as 'a free app trusted by over 12 million people'. There is no consumer subscription. Spond makes money via small transaction fees when clubs collect membership or event payments through Stripe, and via the separate Spond Club product sold to organisations. As a parent or player you will never be charged by Spond directly.

How do I get a refund from Spond?

Spond itself rarely refunds anything because it doesn't take the money — your club or group does, processed through Stripe. Contact the group admin who created the payment request and ask them to issue the refund from their Spond payout balance. If they refuse, you can dispute the charge with your bank or card issuer. UK cardholders paying over £100 can also use Section 75.

How do I leave a Spond group?

Open the group in the Spond app, tap the group name at the top, scroll to the bottom and choose **Leave group**. If you're a guardian managing a child's profile, you'll need to leave on their behalf from the child's profile screen. Leaving a group does not delete your Spond account — you can stay registered for other groups or fully delete via support@spond.com.

Will I lose my message history if I delete my Spond account?

Yes. Spond's messaging is GDPR-compliant with full traceability, but once your account is deleted your personal messages and event history are removed from your view. Group admins retain audit logs of group activity for compliance. If you want to keep a record, export or screenshot conversations before requesting deletion.

How do I cancel a Spond Club subscription?

Spond Club is a separate paid product sold to clubs and organisations, governed by its own contract. Cancellation is not self-serve in-app — the club's billing contact must email their Spond Club account manager or **support@spond.com** with the club name and a request to terminate. Notice periods depend on the contract signed. Member-facing groups inside the club may need to be archived first.

Can I stop a group admin from adding me back to Spond?

Yes. Spond's Terms explicitly forbid adding participants without their prior consent. If an admin keeps re-adding you, email **support@spond.com**, cite section 5 of the Terms, and ask Spond to block re-invites to your email/phone. As a last resort, delete your account entirely and the admin will no longer be able to attach you to a profile.

Does Spond charge a cancellation fee?

No. Because Spond's consumer app is free, there is no cancellation fee, exit fee or minimum term. The only money you may have paid is to your club or group (membership dues, trip costs) — those refund terms are set by the club, not by Spond. Always check your group's own policy before requesting a refund.

Why is Spond still charging me?

Spond does not bill end users, so any recurring charge labelled 'Spond' is almost certainly a club membership or event fee set up by your group admin via Stripe. Open the app → Payments to see who issued the request, then contact that group admin to stop future charges. If you can't identify it, email **support@spond.com** with the transaction date and amount.

How do I delete my child's Spond profile?

Guardians control children's profiles. In the app, switch to the child's profile, open Settings, and choose **Delete profile**. If the option is greyed out because a group admin created the profile, email **support@spond.com** from the guardian's registered address with the child's name and group, requesting deletion under GDPR. Spond must comply within 30 days.

UNRATED TO CANCEL

How to Cancel Spond & Delete Your Account.

Spond typically charges £9 (one-off). Here's the fastest way to cancel and what to expect.

Last verified 3 days ago · data refreshes daily · 4 sources cited

The fastest way

Spond is free for end users—there's no paid subscription to cancel. To delete your account, email support@spond.com with subject 'Account deletion request' from your registered address. Group admins should transfer ownership first. Account removal is typically confirmed within a few business days.

£9 (one-off)typical charge

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The 4-step cancellation

Email the verified address
support@spond.com — the standard route for Spond.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Spond team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Spond plans you can cancel

Spond App (Free)
Free product — no subscription to cancel. Delete account via support to fully remove data.
$0.00/mo
Spond Club
Separate terms apply to Spond Club; clubs cancel by contacting their Spond Club account manager.

Spond’s refund policy

Spond itself is free, so there's nothing to refund on the consumer side. Money you've paid through Spond (membership fees, event payments) was collected by your club or group via Stripe — refund requests must go to that group's administrator, not to Spond. Spond's terms put dispute resolution on the group admin. If they refuse, you can chargeback via your card issuer.

“By using Spond you agree that you are solely responsible for any disputes, chargebacks, or claims arising from transactions processed through your account. It is your responsibility to resolve disputes with your customers and users and ensure compliance with applicable laws and regulations.”
— Spond terms

Asking specifically for money back, not just a cancellation? See the dedicated Spond refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Spond

Based on 4 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a 'Spond subscription' via App Store or Google Play — Spond is free — there's no in-app purchase or recurring subscription to cancel.
✕ Asking Spond to refund a club membership fee — Spond processes payments via Stripe on behalf of the group admin; refunds must come from the group/club, not Spond.
✕ Deleting the app to delete your data — Uninstalling the app does not delete your Spond account or personal data — you must request account deletion.

How Spond will try to keep you

Spond may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Group admin keeps re-adding you after you leave”
You say: Terms forbid adding participants without their prior consent. Email support@spond.com and cite section 5 of the Terms to demand permanent removal.
They’ll say: “Chargeback push-back from group/club admin”
You say: Spond's Terms make the group admin solely responsible for disputes. Request the refund in writing; if denied, raise a Section 75 (UK) or card chargeback with your bank.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Spond to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Spond to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Spond’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Spond’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Spond must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Spond’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Spond has ~45 days to defend.

Common questions about cancelling Spond

Spond has no paid subscription, so 'cancelling' means deleting your account. Open the app, go to **Profile → Settings → Delete account**, or email **support@spond.com** with the subject 'Account deletion request' from the address tied to your profile. If you administer a group, transfer admin rights to another member first, otherwise the group may be locked. Deletion is usually confirmed within a few business days under GDPR.