How do I get a refund from Spond?

Spond doesn't issue refunds directly, they're processed by the group admin who created the payment request. In Spond Club, the admin opens the payment in Finance → Payments, clicks the three dots, and refunds to your original card. Funds typically appear in **5 to 10 business days**, and there's no transaction fee for the refund. If the admin refuses, escalate to support@spond.com or dispute via your card issuer.

How do I leave a Spond group?

Open the group, tap **'more'**, scroll to the bottom and tap **'leave group'**. Leaving stops notifications and removes you from the roster but doesn't delete your Spond profile, you'll stay in any other groups you've joined. If you have an outstanding paid membership for that group, leaving doesn't trigger an automatic refund; you need to ask the group's contact person.

How do I cancel a Spond payment request my club sent me?

Only the admin who created the payment can cancel or delete it. Open the group's chat, find your group's **contact person** under group settings, and ask them to remove or exempt you from the payment. Spond Club admins can do this directly via 'Remove Payment'. If you've already paid, the same admin must issue the refund, Spond support won't override their decision.

Is there a cancellation fee for Spond?

No. Spond charges no cancellation fee because there's no paid subscription to cancel. Deleting your profile is free and instant. Refunds processed by club admins also carry no Spond transaction fee, although depending on the refund option the original card-processing fee may be absorbed by either the club or the member.

Who do I contact at Spond about a billing problem?

Start with the group or club admin who sent the payment request, they control the refund button. For app-level issues, email **support@spond.com** or use the contact form at spond.com/contact. For data/privacy requests email **privacy@spond.com**, and for regulatory or safeguarding concerns **compliance@spond.com**. Spond also publishes a UK phone number (+44 744 147 7049) on third-party directories, though email tends to get faster traction.

REFUND GUIDE

How to Get a Spond Refund From Your Club Admin.

Spond refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against Spond’s own Terms · UK, US, and EU rights covered below

The short answer

Spond itself doesn't process refunds for end-users, the app is free, so there's no subscription fee. If you paid a club, team or event through Spond and want your money back, the group's designated contact person (the admin who set up the payment) must issue the refund. In Spond Club, admins refund through the Payments overview; the money returns to your original card within 5 to 10 business days. There is no transaction fee for processing a refund.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Spond, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Spond actually says

“If you would like to request a refund for a payment related to an event or a payment request, please contact the group's designated contact person.”
, verbatim from Spond’s terms

Pro-rata refund: no

How long does a Spond refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Spond charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Spond has ~45 days to defend. Works regardless of where Spond is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Spond subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Spond can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Spond is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Spond refund email

Email the right address
Use support@spond.com, the route yoink has verified actually gets read for Spond.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Spond team,

I'm requesting a refund for my Spond order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Spond

No. Spond is free to download and use. The only cost is a **transaction fee** when group admins collect payments (membership dues, event fees, kit money) through the app. Spond's own FAQ states: "There are no hidden fees." If you see a recurring charge from SPOND AS on your card, it's a payment request set up by your club admin, not a Spond subscription, so contact them, not Spond support, to stop it.