How do I get a refund from Spond?

Spond itself rarely refunds anything because it doesn't take the money — your club or group does, processed through Stripe. Contact the group admin who created the payment request and ask them to issue the refund from their Spond payout balance. If they refuse, you can dispute the charge with your bank or card issuer. UK cardholders paying over £100 can also use Section 75.

Does Spond charge a cancellation fee?

No. Because Spond's consumer app is free, there is no cancellation fee, exit fee or minimum term. The only money you may have paid is to your club or group (membership dues, trip costs) — those refund terms are set by the club, not by Spond. Always check your group's own policy before requesting a refund.

Why is Spond still charging me?

Spond does not bill end users, so any recurring charge labelled 'Spond' is almost certainly a club membership or event fee set up by your group admin via Stripe. Open the app → Payments to see who issued the request, then contact that group admin to stop future charges. If you can't identify it, email **support@spond.com** with the transaction date and amount.

REFUND GUIDE

How to Get a Spond Refund From Your Club.

Here's what Spond actually owes you, what their policy quietly says, and how to escalate — by country — if they ignore the request.

Last verified 3 days ago against Spond’s own Terms · UK, US, and EU rights covered below

The short answer

Spond itself is free, so there's nothing to refund on the consumer side. Money you've paid through Spond (membership fees, event payments) was collected by your club or group via Stripe — refund requests must go to that group's administrator, not to Spond. Spond's terms put dispute resolution on the group admin. If they refuse, you can chargeback via your card issuer.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Spond, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Spond actually says

“By using Spond you agree that you are solely responsible for any disputes, chargebacks, or claims arising from transactions processed through your account. It is your responsibility to resolve disputes with your customers and users and ensure compliance with applicable laws and regulations.”
— verbatim from Spond’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Spond charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Spond made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Spond’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Spond for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Spond subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Spond can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Spond is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Spond has ~45 days to defend. Works regardless of where Spond is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@spond.com — the route yoink has verified actually gets read for Spond.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Spond team,

I'm writing to request a refund for my recent Spond subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Spond

Yes. Spond's homepage describes it as 'a free app trusted by over 12 million people'. There is no consumer subscription. Spond makes money via small transaction fees when clubs collect membership or event payments through Stripe, and via the separate Spond Club product sold to organisations. As a parent or player you will never be charged by Spond directly.