How to Cancel Sondo Before It Rebills Weekly.

Every way to cancel Sondo

• Online (fastest): Direct cancel flow: www.sondo.ai/subscribe
• Email: Sondo doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Terms require cancellation at least 24 hours before the end of the current billing period; several tiers bill weekly, so the deadline recurs every 7 days.

The email that backs it up

Sondo won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

1. Email the verified address

   support@sondo.ai, the standard route for Sondo.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Sondo team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Sondo plans you can cancel

• Weekly entry plan (~800 credits)

  Reviewers describe an entry tier billed weekly at roughly $6, $9.99 (£8 in the UK) that grants about 800 credits; because it renews every 7 days, a missed cancellation re-bills within a week.

• Higher credit tier (~$29.99)

  Users report a ~$29.99 tier delivering roughly 3,000 to 3,800 credits; reviewers disagree on whether it is charged weekly or monthly, so check the store receipt for your actual renewal interval before relying on a date.

• Annual plan (8,000 credits)

  An annual subscription with a bulk 8,000-credit allocation is referenced by reviewers and third-party reviews; exact price is not published in the sources.

What happens to what you’ve already paid

For the Sondo subscription (weekly, monthly or annual) the terms push every refund to the store that billed you, App Store, Google Play or Stripe, rather than to Sondo, and subscriptions auto-renew unless cancelled at least 24 hours before the period ends. For one-off credit / token purchases, the terms state that delivery of digital content begins immediately on payment and that you may lose the statutory withdrawal right, so credits you have already burned on generations are the hardest charges to recover. Unused credits and a first-ever charge on an unusable account are the strongest refund arguments. There is no published pro-rata refund of a part-used subscription period, and multiple reviewers say direct refund requests to Sondo were refused or never answered.

“Refund requests are handled by the payment platform through which the purchase was made.”

, Sondo terms

Asking specifically for money back, not just a cancellation? See the dedicated Sondo refund guide , same data, but framed around the policy + escalation paths.

Does Sondo charge a cancellation fee?

We found no cancellation fee in Sondo’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Sondo

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Emailing Sondo support and waiting for a reply, Multiple App Store and Trustpilot reviewers say they emailed the support addresses shown in the app two or more times and received no response at all.
• ✕ Asking Sondo directly for a refund, An App Store reviewer states plainly that when they asked for a refund it was refused; the terms also redirect refunds to the payment platform.
• ✕ Deleting the app or stopping using it, Billing is an App Store / Google Play / Stripe subscription; reviewers report continued weekly charges while getting nothing, including one user who had to replace their credit card to stop them.
• ✕ Relying on a first Apple 'Report a Problem' claim, At least one reviewer's Apple refund request came back as not eligible, so a single store claim is often not enough, resubmit with the faulty-output detail or escalate.
• ✕ Cancelling only inside the Sondo app UI, Terms say store-billed subscriptions are governed by the store's terms and only website subscribers get a cancel option on the subscription page, so the in-app screens do not reliably end a store subscription.
• ✕ Buying more credits to 'fix' a bad generation before disputing, Reviewers report credits are consumed both at generation and regeneration, so spending more weakens the unused-credits argument and increases the loss.

Cancelled Sondo but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Sondo, treat it as not cancelled. Email support@sondo.ai referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Sondo’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Sondo charges again.

How Sondo will try to keep you

Sondo may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Paywalling the finished result, the subscription's credit allowance is smaller than the credits one video needs, so you are pushed into a top-up instead of a refund.”

  You say: State that the plan was sold as sufficient to produce a music video and did not deliver one: "I paid for [plan] on [date], received 800 credits, and the video required 2,000+. I am not buying additional credits; I want the subscription cancelled and the charge refunded." Ask the store, not Sondo, to action it.

• They’ll say: “Charging again for regenerations to correct the AI's own errors (wrong gender, wrong face, broken lip-sync), which drains the credits you already paid for.”

  You say: Frame it as a faulty product, not a preference: attach two screenshots showing the output does not match the prompt, and write "the service did not perform as described; I am requesting a refund for the unusable generations and cancellation of the renewal."

• They’ll say: “Silence, support emails go unanswered, so the renewal date passes and you get billed again.”

  You say: Send one dated email to support@sondo.ai (copy admin@tunesphere.net) with a 14-day deadline, then immediately cancel at the store level yourself. Do not wait for a reply before cancelling; the email is your evidence, not your cancellation.

• They’ll say: “Terms argue you consented to immediate delivery of digital content and therefore waived your withdrawal right.”

  You say: Quote their own carve-out, the clause ends "except where otherwise required by applicable law", and separate unused credits from consumed ones. Unspent credits and an unused subscription period were never delivered, so the waiver argument does not reach them.

• They’ll say: “Charges continuing after the user believed there was no active subscription.”

  You say: Take it out of Sondo's hands: cancel in App Store/Google Play subscriptions, revoke any PayPal billing agreement, and ask your bank or card issuer to block the merchant and raise a chargeback for charges after your cancellation date.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Sondo account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Sondo’s account settings, email support@sondo.ai with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Sondo

Money-back questions (windows, pro-rata, chargebacks) are covered in the Sondo refund guide. Need a human for something else entirely? The Sondo contact guide lists every channel that actually answers.

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