Wasn't your name Sonauto?

Yes. The company rebranded from **Sonauto to Treblo** in June 2026, keeping the same team, same model and same accounts; old links redirect and your saved songs carried over. The legal entity on the terms, API terms and app-store listings is still **Sonauto, Inc.**, based in San Francisco. That matters for cancellations and refunds: bank statements, Stripe descriptors and app-store receipts may read "Sonauto" while support replies come from a treblo.com address. Quote both names in any cancellation or refund email so the charge can be matched quickly.

How do I cancel my Sonauto subscription?

There is nothing to cancel on the free consumer app. If you pay for the **Melodia API**, cancel from the billing section of your developer account, then email `support@treblo.com` (API billing contact: `api@treblo.com`) with the subject *"Cancel API subscription + refund request, [account email]"*. Include the last four digits of the card and the exact charge date. Treblo's terms say cancellation takes effect at the **end of the current paid term**, so send it well before your renewal date and keep the reply as proof. If the charge came via the iOS or Android app, cancel in Apple or Google's subscription settings instead.

Will I lose my songs if I cancel or delete my account?

Cancelling an API plan doesn't touch songs made in the consumer app, that account is free and separate from billing. Deleting the account itself is what removes your library, so **download everything first**: Treblo exports in OGG, MP3, WAV, FLAC and M4A with no watermark. Section 8 of the terms assigns whatever rights exist in your outputs to you, and that assignment isn't conditional on keeping an account open, so tracks you've already downloaded stay yours to publish or monetise after you leave. Published profile links, however, will break once the account is gone.

Is there a cancellation fee?

No cancellation or early-termination fee is published anywhere in Treblo's terms, API terms or pricing page. The cost of cancelling is structural rather than a fee: cancellation takes effect at the **end of the current paid term**, and plan credits reset each billing period without rolling over, so unused credits in the final month are simply lost. Enterprise arrangements can be governed by a separate agreement with its own notice period, so check your order form before assuming a clean monthly exit. For the free consumer app, there is no fee because there is no charge.

How do I cancel the Melodia API free trial before it charges me?

The API free trial grants credits (the official pricing page lists 3,000, about 30 songs) **after you verify a card**, and when those credits run out you're invited to continue on pay-as-you-go or subscribe. So the trial doesn't auto-convert on a fixed date, spend starts when usage exceeds free credits. To close it off properly: revoke or delete your API key, remove the stored payment method, and email `support@treblo.com` asking them to confirm pay-as-you-go is disabled on your account. Keep that confirmation; it's what makes any later charge disputable.

Can I downgrade instead of cancelling?

Yes, and it's often the smarter move. The API ladder runs Starter **$11/mo** (20,000 credits), Pro **$88/mo** (160,000), Scale **$330/mo** (660,000) and Enterprise above that, an 8x jump between the first two tiers, which means teams often sit on Pro while using Starter volumes. Drop to the lowest tier that covers your real monthly generation and let pay-as-you-go at $0.06 per 100 credits absorb spikes. If you downgrade rather than cancel, confirm in writing which tier applies from which date, because credits reset at each billing period.

What if Sonauto ignores my cancellation email?

Give it 5 to 7 working days, then resend the original email in the same thread, an unbroken thread with your first timestamp is the evidence that counts. Escalate across every address the company publishes: `support@treblo.com` (support and privacy contact), `api@treblo.com` (the contact listed in the API terms) and `api@sonauto.ai` (the developer address on the Google Play listing). State plainly that you have withdrawn authority for further payments. If a charge still lands after your cancellation date, raise it with your card issuer or bank as an unauthorised recurring transaction and attach the email trail.

Why am I still being charged after cancelling Sonauto?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Sonauto account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Sonauto (Treblo) API Billing.

Q: Does Sonauto charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Sonauto and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, terms, web-search

The fastest way

Sonauto is now Treblo. The consumer app is free, so there is nothing to cancel; only the Melodia API bills ($11, $1,150/mo). Cancel in your developer billing settings or email support@treblo.com with subject "Cancel API subscription + refund request, [account email]". Cancellation takes effect at the end of the current paid term.

Or let yoink do it for you.

30 seconds. AI emails Sonauto, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
support@treblo.com, the standard route for Sonauto.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Sonauto team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Sonauto plans you can cancel

Treblo app (consumer, free)
No consumer subscription exists, unlimited songs on the latest model with no daily limits and no card required, so there is no billing to stop. Deleting the account is optional, not a cancellation.
$0.00/mo
Melodia API Free Trial
Official pricing page lists 3,000 free credits (about 30 songs) after verifying a card; when credits run out you may continue on pay-as-you-go or subscribe to a plan. Remove the card / stop usage before pay-as-you-go accrues.
$0.00/mo
Starter (API)
20,000 credits (200 songs)/month plus pay-as-you-go at $0.06 per 100 credits. Plan credits reset each billing period and don't roll over, so cancelling mid-cycle forfeits unused credits.
$11.00/mo
Pro (API)
160,000 credits (1,600 songs)/month, pay-as-you-go at $0.06 per 100 credits. Big step up from Starter, downgrade rather than cancel if usage dropped.
$88.00/mo
Scale (API)
660,000 credits (6,600 songs)/month, pay-as-you-go at $0.05 per 100 credits.
$330.00/mo
Enterprise (API)
Enterprise tier reported at roughly $1,150/mo for ~2,875,000 credits; terms note cancellation can be governed by any separately agreed contract, so check your order form notice period.
$1150.00/mo

What happens to what you’ve already paid

Two completely different charge types sit under the Sonauto/Treblo name. The consumer music app (web, iOS, Android) is free and unlimited with no credits and no subscription, so there is no charge to refund there at all. The only money that moves is the Melodia developer API, monthly credit plans from $11 up to roughly $1,150, plus pay-as-you-go overage, and the terms carry auto-renewal and cancellation language but no refund clause, with cancellation effective only at the end of the current paid term. If an app-store subscription ever appears on your statement for the mobile app, that charge is handled by Apple or Google under their own refund policies, not by Sonauto.

“Your cancellation will take effect at the end of the current paid term”
, Sonauto terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Sonauto refund guide , same data, but framed around the policy + escalation paths.

Does Sonauto charge a cancellation fee?

Sonauto’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Sonauto

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the Treblo/Sonauto app or account to stop an API charge, API billing sits on the developer account's payment method and continues to the end of the paid term; removing the app does not terminate the plan.
✕ Asking for a pro-rata refund of unused credits after cancelling mid-cycle, The terms contain no refund provision and plan credits reset each billing period without rolling over, so unused credits are forfeited.
✕ Phoning support, No customer-service phone number is published anywhere on the brand's site, app listings or API terms, Sonauto, Inc. is a very small team operating email-only.
✕ Emailing Treblo to reverse a charge billed by Apple or Google, Store-billed transactions are refunded only through Apple/Google's own request flows; the developer cannot reverse them.
✕ Assuming the free consumer tier will quietly start charging you, The consumer product has no paid tier and takes no card, a charge on your statement almost always traces to the Melodia API or an app-store purchase, so chase the right one.

Cancelled Sonauto but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Sonauto, treat it as not cancelled. Email support@treblo.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Sonauto’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Sonauto plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Sonauto charges again.

How Sonauto will try to keep you

Sonauto may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “End-of-term lock-in: the terms state cancellation only takes effect at the end of the current paid term, so you keep paying for the rest of the cycle.”
You say: State in writing that you are cancelling with immediate effect and are also requesting a refund of the unused portion. Note the date and time you sent it, that timestamp is what matters if the next renewal lands anyway, and an unauthorised post-cancellation charge is reversible through your card issuer.
They’ll say: “Credit forfeiture: subscription plan credits reset to the plan allowance each billing period and do not roll over, which is used to argue you should 'burn down' credits instead of cancelling.”
You say: Reply that unused credits you were billed for and cannot carry forward are exactly why you want the cancellation dated today, not at renewal, and ask them to confirm in writing the exact date billing stops and the final amount.
They’ll say: “Card-verified free trial: the API trial requires verifying a card and invites you to continue on pay-as-you-go when the free credits run out, so spend can start without a new sign-up.”
You say: Ask support to confirm the card is removed and pay-as-you-go is disabled, not just that the plan is cancelled. If they can't confirm, revoke the API key and remove the payment method yourself, then keep the reply as proof the authority was withdrawn.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Sonauto to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Sonauto has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Sonauto’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Sonauto’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Sonauto must honour it regardless of where they’re headquartered.

Delete your Sonauto account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Sonauto’s account settings, email support@treblo.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Sonauto

Yes, for the consumer music app. Sonauto (now Treblo) advertises unlimited songs on its latest Melodia model with **no daily limits, no credit system, no watermark and no card required**, and downloads in OGG, MP3, WAV, FLAC and M4A. There is no consumer subscription tier to cancel, which is why most people searching for a "cancel Sonauto" flow find nothing in their account settings. The only paid surface is the Melodia developer API, billed in credits from $11/month. If you're seeing a recurring charge, it's that API plan, or an app-store purchase, not the free app.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Sonauto refund guide. Need a human for something else entirely? The Sonauto contact guide lists every channel that actually answers.