What if they ignore me?

Wait 14 days from the first email. After that, escalate via your card issuer with a chargeback request, most schemes accept 'subscription not cancelled' as a valid reason code. US users can also report to reportfraud.ftc.gov; UK users to Citizens Advice; EU users to their national European Consumer Centre.

Can I cancel mid-cycle?

Yes. You don't have to wait for the renewal date — cancel now and the access usually runs to the end of the period you've already paid for. Whether you can also claim back the unused portion is a separate question, covered in the Shortimize refund guide.

Why am I still being charged after cancelling Shortimize?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Shortimize account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Shortimize Before It Renews.

Q: Does Shortimize charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Shortimize and what to expect.

Last verified 10 Aug 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, terms

The fastest way

Shortimize is a self-serve SaaS with no separate cancel line, cancel inside your account's billing/subscription settings before the next charge, then email support@shortimize.com (subject: 'Cancel subscription + confirmation request') for written confirmation and any refund of a charge that slipped through. Confirmation timing is unpublished.

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The 4-step cancellation

Email the verified address
support@shortimize.com, the standard route for Shortimize.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Shortimize team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Shortimize plans you can cancel

Launch
Self-serve monthly plan; a yearly option billed at ~20% off is offered on the pricing toggle. Cancel via account settings before renewal to stop the next charge.
$99.00/mo
Scale
Self-serve monthly plan with a yearly (~20% off) option. Cancel via account settings before renewal.
$249.00/mo
Enterprise
Custom-priced contract sold via 'Contact Sales', cancellation likely governed by the signed agreement, not a self-serve button. Ask your success manager or email sales/support in writing.

Does Shortimize charge a cancellation fee?

Shortimize’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Shortimize

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Phone cancellation, Shortimize publishes no support phone number, the contact page only offers 'Talk to sales', 'Contact support', docs and Twitter. There is no line to call.
✕ Cancelling by deleting the app or uninstalling, Shortimize is a browser-based B2B dashboard, not an app-store subscription; removing a bookmark or logging out does not stop recurring billing, you must cancel in the account's billing settings.
✕ Assuming 'Cancel any time' means an automatic refund, The 'Cancel any time' promise addresses stopping renewals, not refunding charges already made; no money-back guarantee is stated on the site.

Cancelled Shortimize but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Shortimize, treat it as not cancelled. Email support@shortimize.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Shortimize’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Shortimize plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Shortimize charges again.

How Shortimize will try to keep you

Shortimize may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support positions itself as fast and responsive ('very happy with the speed and efficiency of their customer support', 'round-the-clock priority support'), which can turn a cancel email into a save-offer conversation.”
You say: Thanks, but I've decided to cancel. Please confirm in writing that my subscription is cancelled and will not renew, and refund any charge taken after this request. I don't need a discount or an extension.
They’ll say: “Plan downgrade instead of cancellation, Shortimize sells three tiers (Launch/Scale/Enterprise), so support may steer you to a cheaper Launch plan rather than cancelling.”
You say: I'm not looking to downgrade to Launch, please process a full cancellation effective at the end of my current billing period and confirm by email.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Shortimize to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Shortimize has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Shortimize’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Shortimize’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Shortimize must honour it regardless of where they’re headquartered.

Delete your Shortimize account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Shortimize’s account settings, email support@shortimize.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Shortimize

Treat it as cancelled only when you have it in writing. If Shortimize hasn't sent a written confirmation, assume the cancellation didn't complete and email them referencing your original request date. Keep that confirmation, it's your evidence if a charge appears afterwards.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Shortimize refund guide. Need a human for something else entirely? The Shortimize contact guide lists every channel that actually answers.

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The 4-step cancellation

Email the verified address

Use a precise subject