is smart.com.mx the official S-Mart website?

No. **smart.com.mx is a parked domain being advertised for sale or lease** and carries no S-Mart content, contact details or store information. The chain's real properties are **supermercadossmart.com** (stores, branches, contact form), **s-martmx.com** (corporate) and **monederoelectronicosmart.com** (the despensa card). Emails sent to addresses on smart.com.mx will not reach S-Mart. Every verified S-Mart mailbox uses the **@s-martmx.com** domain, check the domain carefully before sending card numbers or tax data anywhere.

how do I cancel my S-Mart Monedero Electrónico card?

The Monedero Electrónico terms state that any question about the use and operation of the card goes to the customer-service area on **656 629-55-36** or **800 667-62-78**, or by email to **atencionaclientesme@s-martmx.com**. The published contact directory shows card cancellations, replacements, balance loads, statements and new-card requests are all handled by that team. Note the terms also state the card is **not redeemable for cash**, so cancelling does not convert the remaining balance into a refund, spend it before you close the card.

is there an S-Mart cancellation fee?

No cancellation fee appears in any S-Mart source, and none would apply, there is no consumer subscription, contract term or minimum period. The Monedero Electrónico is a corporate despensa product contracted by an employer, not a paid consumer plan. If you are being charged something recurring branded "S-Mart", ask for the contract document in writing before paying anything; the retailer's published materials describe no recurring consumer billing at all.

does S-Mart have a free trial?

No. S-Mart operates supermarkets, pharmacies, bakeries and restaurants, there is no trial, no auto-renewal and no renewal date to beat. Nothing in S-Mart's published pages, terms or card documentation mentions a trial period. If an ad or a call promises a free S-Mart trial that later bills you, treat it as unrelated to the retailer and dispute the charge with your bank; verify any contact against the **@s-martmx.com** addresses published on supermercadossmart.com first.

how do I fix or cancel an S-Mart invoice (factura)?

S-Mart's facturación portal instructs you to email **atencionfactura@s-martmx.com** with the **ticket number and your tax details** if you have a problem invoicing. Third-party facturación guides note that once a CFDI is issued it cannot be changed or corrected, so raise errors immediately rather than after the month closes. Include the branch (Zapata), purchase date, amount and RFC in the first email, the team works from the ticket folio, and a missing folio is the most common reason these requests stall.

what if S-Mart ignores my complaint?

Escalate in writing rather than repeating the branch visit. Send a dated email to the function that owns your issue, **atencionaclientesme@s-martmx.com** for card matters, **atencionfactura@s-martmx.com** for invoices, and CC the Monedero gerencia contact **Cesar.rodriguez@s-martmx.com**, asking for a named owner and a written reply date. Keep the ticket, the card's last four digits and your original message. If money left your account and no written resolution follows, ask your card issuer to reverse the transaction; a documented, ignored cancellation request is the strongest evidence you can give them.

can I cancel or return without the ticket?

S-Mart publishes no receipt-free return policy, so assume the ticket is required at the counter. If you paid by card you can usually reconstruct proof: the card statement line, the date and the branch. Bring both, and ask the branch to look up the transaction by ticket folio at the register. For the Monedero card the equivalent identifier is the card number, which the customer-service team uses to pull statements, cancel and reissue, quote it in every email so your case is not bounced back for missing information.

Why am I still being charged after cancelling S Mart Zapata?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my S Mart Zapata account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel S Mart Zapata.

Q: Does S Mart Zapata charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel S Mart Zapata and what to expect.

Last verified 12 days ago · data refreshes daily · sources: homepage, terms, web-search

The fastest way

There's no S Mart Zapata subscription, it's a branch of Mexican supermarket chain S-Mart. To cancel a Monedero Electrónico card, email atencionaclientesme@s-martmx.com (subject: "Cancelación de tarjeta Monedero Electrónico, [card number]") or call 800 667-62-78. Purchase refunds are handled in store with your ticket; no published response time.

Or let yoink do it for you.

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Every way to cancel S Mart Zapata

Phone: Call +52 800 667-62-78 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
In person (fastest): S Mart Zapata processes cancellations at their locations, bring ID and ask for written confirmation before you leave.
Email: Email atencionaclientesme@s-martmx.com with the template below, the route that creates a paper trail and carries the refund ask.

The 4-step cancellation

Email the verified address
atencionaclientesme@s-martmx.com, the standard route for S Mart Zapata.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi S Mart Zapata team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Does S Mart Zapata charge a cancellation fee?

We found no cancellation fee in S Mart Zapata’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling S Mart Zapata

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing anything @smart.com.mx, smart.com.mx is a parked domain advertised for sale/lease and is not operated by S-Mart; the chain's real sites are supermercadossmart.com, s-martmx.com and monederoelectronicosmart.com. Mail sent to that domain never reaches the retailer.
✕ Looking for an online cancel or self-service refund flow, S-Mart publishes only a contact form (supermercadossmart.com/contacto), a facturación portal and per-branch phone numbers, no account area, no cancel button, no consumer subscription exists to cancel.
✕ Asking for a cash payout of a Monedero Electrónico balance, The Monedero Electrónico terms state the card is not exchangeable for cash, so requests to convert the balance to a refund are refused at the counter and by the card team.
✕ Calling one generic switchboard number and expecting resolution, Contact directories note S-Mart routes queries by branch and state, so the published general numbers are described as less effective than contacting the specific store.

Cancelled S Mart Zapata but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from S Mart Zapata, treat it as not cancelled. Email atencionaclientesme@s-martmx.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on S Mart Zapata’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if S Mart Zapata charges again.

How S Mart Zapata will try to keep you

S Mart Zapata may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Deflection to the branch, directories and S-Mart's own contact structure push you to the nearest store rather than a central team, which resets your case each time.”
You say: Send one written record to atencionaclientesme@s-martmx.com (card) or atencionfactura@s-martmx.com (invoice) with the branch name (Zapata), ticket number, date and amount, and state that you are logging a formal complaint centrally, not with the store.
They’ll say: “Ownership is split across named individuals, the Monedero directory assigns balance loads, card cancellations, statements, invoices and collections to different people, so requests get forwarded and stall.”
You say: Address the correct function in the subject line ("Cancelación de tarjeta" vs "Solicitud de factura") and CC the Monedero gerencia contact, Cesar.rodriguez@s-martmx.com, asking for a single owner and a written response date.
They’ll say: “Form-only contact page with no case reference, so there is no proof you ever asked.”
You say: Use email rather than the web form so you hold a timestamped paper trail, and if a card was used state the exact charge you are disputing so your bank can see a dated cancellation attempt.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; S Mart Zapata has ~45 days to defend.

Delete your S Mart Zapata account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in S Mart Zapata’s account settings, email atencionaclientesme@s-martmx.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling S Mart Zapata

There is nothing recurring to cancel. **S Mart Zapata is a physical S-Mart supermarket branch**, part of the Mexican chain headquartered in Ciudad Juárez, it does not sell a membership or subscription. If a recurring charge shows on your statement using an "S MART" descriptor, it is almost certainly a card transaction at a store or a Monedero Electrónico despensa card funded by an employer. To cancel or replace a Monedero card, email **atencionaclientesme@s-martmx.com** or call **800 667-62-78**. For anything else, dispute the individual transaction with your bank.

Money-back questions (windows, pro-rata, chargebacks) are covered in the S Mart Zapata refund guide. Need a human for something else entirely? The S Mart Zapata contact guide lists every channel that actually answers.