Will I lose my files if I cancel Rive?

Your files aren't deleted, but on cancellation you and your team **lose the ability to edit files** once the billing period ends. Export your `.riv` files (Cadet+ feature) before the end date so you can keep using them at runtime. Personal files remain visible on the free tier; collaborative team files become read-only / locked behind the seat limit.

How do I cancel my Rive paid account?

Two routes: (1) **In-app**, rive.app/account → Manage Team → Cancel Plan → confirm in Stripe; (2) **Email**, write to support@rive.app from the account email. Either way, the team status becomes 'Active (ends on [date])' and switches to 'Suspended' at cycle end. You must cancel the paid plan **before** you can delete the underlying account.

Does Rive offer a free trial?

Rive doesn't market a time-limited trial of Cadet or Voyager, instead it has a permanent **Free** tier ($0/seat/mo) with 3 collaborative files and a limited Agent, intended as 'free to create, $9/mo to ship.' Some legacy/secondary Rive Terms reference a generic Free Trial clause, but on the live pricing page there is no trial countdown on the paid plans.

Can I pause my Rive subscription instead of cancelling?

There is no official pause option. The closest alternatives are: **downgrade** to the Free plan (you keep files but lose unlimited files and `.riv` export), or **remove seats** to shrink the bill, under the Fair Billing Policy removed seats earn prorated credit back to the account. If you need to resume later, support@rive.app can reactivate a Suspended team.

How do I cancel a Rive team plan?

Only the **team owner / admin** can cancel. From rive.app/account, pick the team, click Manage Team, then Cancel Plan, and confirm on the Stripe page. If you want the team to continue without you, **transfer ownership** by making another member an admin **before** cancelling, otherwise the whole team is suspended at period end and other members lose edit access.

What happens to my Rive team if I cancel?

The team's status changes to **Active (ends on [billing date])** and then **Suspended**. You and any other members lose edit access; files remain stored. Anyone shipping `.riv` files in production should re-download exports before the end date. Runtimes are open-source so already-shipped files keep playing in your apps, only editing is gated.

Why can't I delete my Rive account?

Rive's help docs are explicit: **'You must cancel your paid plan before you can delete your account.'** Go to rive.app/account, cancel the plan via Manage Team, wait for the team to move to Suspended at period end, then return to the admin page to delete. If you're stuck, email support@rive.app with both requests in one message.

Why am I still being charged after cancelling Rive?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Rive account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Rive Before It Renews.

Q: Does Rive charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Rive and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, pricing, contact, web-search

The fastest way

Cancel Rive from rive.app/account → Manage Team → Cancel Plan (you'll be redirected to Stripe). Or email support@rive.app with subject 'Cancel my Rive subscription, [team name]'. Cancellation takes effect at the end of the current billing period; Rive doesn't refund fees already paid.

Or let yoink do it for you.

30 seconds. AI emails Rive, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
support@rive.app, the standard route for Rive.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Rive team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Rive plans you can cancel

Free
No paid subscription; downgrade or delete account from rive.app/account.
$0.00/mo
Cadet
Cancel via Manage Team → Cancel Plan (Stripe portal) or email support@rive.app. Effective at end of billing period.
$9.00/mo
Voyager
Cancel via Manage Team → Cancel Plan (Stripe) or email support@rive.app. 25-seat max plan.
$32.00/mo
Enterprise
Contact your Rive account team / dedicated Slack channel; invoiced terms apply (15-day invoice payment).
$120.00/mo

Rive’s refund policy

Rive's Terms are explicit: cancelling stops future billing but does not refund the current period. You keep editor access until the period ends, then the team is suspended. The one carve-out is if Rive terminates your account without cause, they'll refund prepaid, unused fees. Removed seats mid-cycle do get prorated credit back to the account under the Fair Billing Policy.

“You may cancel a Subscription at any time, effective upon the end of the then-current billing period, provided that you will not be entitled to receive any refund of any fees in connection with a cancellation. You may cancel either within the settings interface of the Services or by emailing us at support@rive.app.”
, Rive terms

0-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Rive refund guide , same data, but framed around the policy + escalation paths.

Does Rive charge a cancellation fee?

Rive’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Rive

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Uninstalling the Rive desktop editor, Billing runs through Stripe on your team workspace; removing the app does nothing to the subscription.
✕ Deleting your Rive account before cancelling the paid plan, Help docs state you must cancel the paid plan first; account deletion is blocked otherwise.
✕ Removing yourself as a team member, If you're the owner, you're still billed. You must either cancel the plan or transfer ownership to another admin first.
✕ Requesting a mid-cycle refund after cancelling, Terms explicitly bar refunds of any fees in connection with a cancellation.

Cancelled Rive but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Rive, treat it as not cancelled. Email support@rive.app referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Rive’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Rive charges again.

How Rive will try to keep you

Rive may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Workspace lockout pressure, on cancellation, you and your team lose the ability to edit files at period end.”
You say: Confirmed, but you keep read-only/export access until the cycle ends. Export your .riv files before the end date; you can re-subscribe later and regain edit rights without losing assets.
They’ll say: “Downgrade instead of cancel, switch Voyager → Cadet, or Cadet → Free.”
You say: Valid path if you still ship occasional .riv exports. Cadet at $9/seat keeps export rights; Free does not. Decide based on whether you still need .riv export.
They’ll say: “Pending-cancellation reversal, support@rive.app can remove a scheduled cancellation if you change your mind before period end.”
You say: Note this works in your favour too: if Rive 'accidentally' reverses your cancellation, demand written confirmation the plan is set to Suspended at cycle end.
They’ll say: “Seat reduction as a soft retention, remove inactive seats for prorated credit instead of cancelling outright.”
You say: Fair Billing Policy does grant prorated credit on seat removal, but credit sits on the account, not back to your card. If you want cash out, cancel the plan.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Rive to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Rive has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Rive’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Rive’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Rive must honour it regardless of where they’re headquartered.

Delete your Rive account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Rive’s account settings, email support@rive.app with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Rive

Log in at **rive.app/account**, click **Manage Team** next to the paid team, then click **Cancel Plan**. You'll be redirected to a Stripe-hosted page where you confirm with a second **Cancel plan** button. If you'd rather do it by email, send a cancellation request to **support@rive.app** including your team name and the email on the account. The plan moves to 'Active (ends on [date])' and then 'Suspended' at the next billing date.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Rive refund guide. Need a human for something else entirely? The Rive contact guide lists every channel that actually answers.