Can I cancel a Rest El Patio charge after it's gone through?

Only on the same day. Clip's terms allow a payment to be cancelled where the merchant requests it within Clip's stated hours **and the cancellation is requested on the same day the transaction originated**, commonly reported as a 21:59 cut-off. The merchant does this in the Clip app under **Transacciones**. Miss that and the transaction can no longer be voided; it has to be **refunded** instead (up to 90 calendar days), or disputed through your bank. Call the venue before closing time on the day of the charge, that's the cheapest, fastest fix.

Is there a cancellation fee?

No cancellation or cancel-out fee is charged to you as a cardholder. Clip advertises **$0.00 in additional charges** and a promotional **2.99% + $1 + IVA** per successful sale (3.6% + IVA under the Pagos a Distancia terms), those are merchant processing commissions, deducted from the business, never added to your refund. A refund must go back on the **same card** and cannot exceed the original amount, so you should receive the full sum you paid. If a venue tries to deduct 'the Clip commission' from your refund, that's their cost to absorb, not yours.

cargo no reconocido de Clip, ¿qué hago?

Actúa rápido. Clip's own guidance for unrecognised card charges is to **call your bank and formally disown the charge** ('quiero desconocer cargo'), keep the folio number, date and time of the report, and file the aclaración through your bank's UNE where applicable. Gather evidence, receipts, notifications, screenshots. In Mexico banks generally provisionally credit the amount within about 48 hours and have up to 45 days to issue a ruling. In parallel, contact the venue and Clip (help@clip.mx) so the merchant-side record matches your claim.

How long do I have to dispute a Clip charge with my bank?

Clip states cardholders have roughly **180 days on a domestic Mexican card and 300 days on a foreign-issued card** to bring the claim to their bank. That's the outer limit, don't use it as a plan. Card-scheme rules and your own issuer's internal deadlines are usually tighter, and evidence gets harder to assemble. Raise it as soon as the venue stops responding, quoting the statement line (CLIP*REST EL PATIO), the date, the amount and what went wrong: not recognised, not authorised, goods/service not delivered, or duplicate charge.

I was charged twice by Rest El Patio, how do I fix it?

Duplicate charges are one of the reasons Clip itself lists as a valid dispute ground ('Se hizo un cargo duplicado'). Screenshot both lines showing the same amount and near-identical timestamps. If it happened today, the venue can void one instantly in the Clip app, call them before 21:59. If it's older, ask for a refund of the duplicate (available up to 90 days). If they won't act, a duplicate is the easiest category to win at chargeback because the bank can see two identical authorisations from one terminal without you having to prove anything about the meal.

Can I cancel through the Clip app instead of contacting the venue?

No, the Clip app is a **merchant** tool, not a customer account. The cancel/refund controls sit inside the business's own Clip dashboard under 'Transacciones', so only the venue can trigger them. There's no cardholder login, no self-serve cancel URL and no 'manage subscription' screen, because a Rest El Patio charge isn't a subscription. Your three levers, in order: the venue directly, Clip Customer Happiness (help@clip.mx / 55 6393-2323, 24/7), and finally your card issuer's dispute process.

Does Clip charge a monthly subscription I need to cancel?

Not for customers, and not really for merchants either. Clip's model is per-transaction commission, the site advertises $0.00 in additional charges with a promotional 2.99% + $1 + IVA per successful sale, and its homepage pitch is explicitly 'sin contratos ni complicaciones'. So a CLIP*REST EL PATIO line on your statement will not repeat next month. If you *are* seeing repeat charges with the same descriptor, that points to either separate visits, a duplicate, or card misuse, report it to your bank as an unrecognised charge straight away.

Why am I still being charged after cancelling Rest El Patio?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Rest El Patio account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Rest El Patio Charge Same Day.

Q: Does Rest El Patio charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Rest El Patio and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

Rest El Patio charges show up as CLIP*REST EL PATIO, Clip (Payclip) only processes them, the venue owns the money. Ask the venue to void it the same day (before 21:59) or refund it in the Clip app within 90 days. Escalate to help@clip.mx, subject "Solicitud de reembolso, cargo CLIP*REST EL PATIO"; Clip answers 24/7, usually same day.

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Every way to cancel Rest El Patio

Phone (fastest): Call +52 55 6393 2323 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Email help@clip.mx with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: A transaction can only be voided on the same day it was taken, reported cut-off 21:59 on the transaction date. After that, refunds are possible for up to 90 calendar days from the original card transaction; bank disputes run to roughly 180 days (Mexican-issued card) or 300 days (foreign card).

Cancelling a Rest El Patio order by email

Email the verified address
help@clip.mx, yoink-verified working email for Rest El Patio (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Rest El Patio team,

I'd like to cancel my recent Rest El Patio order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

This is a one-off restaurant/venue card charge processed by Clip (Payclip, S. de R.L. de C.V., Mexico), there is no subscription, no recurring billing and nothing to 'unsubscribe' from. For the card payment itself, Clip can void the transaction only if the merchant asks the same day it was taken; after that the merchant can still push a refund to the same card for up to 90 calendar days, and a refund can never exceed the original amount or be paid in cash. If the venue won't act, the cardholder route is a dispute (disputa/contracargo) raised with your own card issuer, Clip then collects evidence from the merchant on the bank's behalf, with roughly 180 days to claim on a domestic Mexican card and 300 days on a foreign-issued card. Clip's merchant commission (2.99%, 3.6% + IVA) is a separate merchant-side cost and is never refunded to the diner.

“la solicitud de cancelación se realice el mismo día del origen de la transacción. En caso de no cumplir con las condiciones antes señaladas, Clip no podrá cancelar la transacción.”
, Rest El Patio terms

90-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Rest El Patio refund guide , same data, but framed around the policy + escalation paths.

Does Rest El Patio charge a cancellation fee?

We found no cancellation fee in Rest El Patio’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Rest El Patio

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing Clip and asking Clip to refund the money directly, Clip is the payment processor, not the seller. Its terms put the refund obligation on the merchant ('El Cliente'), which must have fair return/cancellation rules and must issue refunds to the same card used. Clip will relay or advise, but cannot unilaterally hand back a completed sale.
✕ Asking for the transaction to be 'cancelled' the next day, A true cancellation/void only works on the day of the transaction, widely reported as a cut-off around 21:59 on the transaction date. After that the only route is a refund (up to 90 days) or a bank dispute.
✕ Asking the venue for cash back instead of a card refund, Clip's merchant terms expressly say the merchant 'no efectuará reembolsos en efectivo a sus clientes' and that refunds must go back on the same card used for the payment.
✕ Writing to privacidad@clip.mx or privacidad@payclip.com about the charge, Those are data-protection mailboxes for privacy-notice queries, not billing. Refund and unrecognised-charge cases belong with Customer Happiness at help@clip.mx or the 24/7 WhatsApp/phone line.
✕ Googling 'Rest El Patio' to find a support site or cancel page, 'Rest El Patio' is the merchant trading name a small venue typed into its Clip registration, Clip documents that the statement line reads 'CLIP + nombre de tu comercio'. There is no Rest El Patio account portal, login or cancel flow to find.
✕ Waiting for the charge to 'drop off' as a pending authorisation, Clip settles merchant funds fast, same-day dispersal for transactions taken between 09:00 and 20:00 CDMX time, so the money leaves your account and reaches the venue rather than expiring unclaimed.

Cancelled Rest El Patio but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Rest El Patio, treat it as not cancelled. Email help@clip.mx referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Rest El Patio’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Rest El Patio charges again.

How Rest El Patio will try to keep you

Rest El Patio may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Venue says 'we can't do anything, Clip already took the money'”
You say: Clip's own merchant terms make the refund the merchant's job: refunds must correspond to a completed operation and be made to the same card used for the payment, and Clip gives merchants a refund path for up to 90 calendar days from the transaction. Ask them to open the Clip app, find the sale under 'Transacciones' and issue the refund.
They’ll say: “Venue offers store credit, a free meal or cash from the till instead”
You say: Clip's terms prohibit merchants issuing cash refunds and require the reversal to land on the original card. Ask for the card refund and a copy of the Clip refund receipt showing the transaction ID, anything else leaves you with no paper trail for a bank dispute.
They’ll say: “Venue insists the window has closed because it wasn't the same day”
You say: Same-day only applies to a full cancellation/void. A refund is a separate mechanism Clip allows for up to 90 calendar days from the original card transaction. Quote that window and ask them to process a refund rather than a cancellation.
They’ll say: “Venue goes silent, or the number on the receipt doesn't answer”
You say: Escalate to Clip's Customer Happiness team, which is staffed 24/7, help@clip.mx, or WhatsApp/phone 55 6393-2323, with the date, amount and last four digits of the card, then open a dispute with your own card issuer. Clip is required to gather the merchant's evidence for the issuing bank, so a dispute forces the venue to respond.
They’ll say: “Venue claims the charge is legitimate and refuses to engage”
You say: Raise a disputa/contracargo with your card issuer. Clip states cardholders have around 180 days (domestic Mexican card) or 300 days (foreign card) to bring the claim to their bank, and Clip follows Asociación de Bancos de México guidelines when it represents the merchant. Mexican consumers can also escalate to Profeco (goods/services) or Condusef (bank handling of the claim).
They’ll say: “Duplicate charge, you were billed twice for the same meal”
You say: Clip explicitly lists duplicate charges ('Se hizo un cargo duplicado') as a valid dispute reason. Send the venue both transaction times and amounts and ask for one to be refunded; if they stall, the duplicate is one of the easiest disputes for an issuing bank to win.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Rest El Patio has ~45 days to defend.

Delete your Rest El Patio account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Rest El Patio’s account settings, email help@clip.mx with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Rest El Patio

It's a card payment taken at a venue trading as **Rest El Patio**, processed through **Clip**, a Mexican payment company (Payclip, S. de R.L. de C.V.) that sells card terminals to small businesses. Clip documents that its statement descriptor is simply `CLIP` plus the business name the merchant entered at registration, so the money went to the restaurant/bar, not to Clip. It is a **one-off charge, not a subscription**, nothing will recur and there's nothing to cancel. If you don't recognise it, check receipts from that date first, then contact the venue, then Clip at help@clip.mx.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Rest El Patio refund guide. Need a human for something else entirely? The Rest El Patio contact guide lists every channel that actually answers.