Can I cancel a Rest El Patio charge after it's gone through?

Only on the same day. Clip's terms allow a payment to be cancelled where the merchant requests it within Clip's stated hours **and the cancellation is requested on the same day the transaction originated**, commonly reported as a 21:59 cut-off. The merchant does this in the Clip app under **Transacciones**. Miss that and the transaction can no longer be voided; it has to be **refunded** instead (up to 90 calendar days), or disputed through your bank. Call the venue before closing time on the day of the charge, that's the cheapest, fastest fix.

Is there a cancellation fee?

No cancellation or cancel-out fee is charged to you as a cardholder. Clip advertises **$0.00 in additional charges** and a promotional **2.99% + $1 + IVA** per successful sale (3.6% + IVA under the Pagos a Distancia terms), those are merchant processing commissions, deducted from the business, never added to your refund. A refund must go back on the **same card** and cannot exceed the original amount, so you should receive the full sum you paid. If a venue tries to deduct 'the Clip commission' from your refund, that's their cost to absorb, not yours.

How do I get a refund from Rest El Patio?

Ask the venue directly first, they hold the money and they're the only party who can push the reversal. Clip's terms let merchants issue a refund to the original card for up to **90 calendar days** from the transaction, provided they keep sufficient funds in their Clip account. Give them the date, time, exact amount and last four digits of your card, and ask for the Clip refund receipt. If they refuse or ghost you, escalate to Clip's 24/7 Customer Happiness team at **help@clip.mx** or WhatsApp **55 6393-2323**, then open a dispute with your card issuer.

cargo no reconocido de Clip, ¿qué hago?

Actúa rápido. Clip's own guidance for unrecognised card charges is to **call your bank and formally disown the charge** ('quiero desconocer cargo'), keep the folio number, date and time of the report, and file the aclaración through your bank's UNE where applicable. Gather evidence, receipts, notifications, screenshots. In Mexico banks generally provisionally credit the amount within about 48 hours and have up to 45 days to issue a ruling. In parallel, contact the venue and Clip (help@clip.mx) so the merchant-side record matches your claim.

Will Clip refund me directly if the restaurant refuses?

Not unilaterally. Clip is the processor, its terms place the refund duty on the merchant, who must maintain fair return and cancellation rules and reverse to the same card. What Clip *does* do is act in the dispute process: when your bank raises a claim, Clip requests evidence from the merchant and packages it for the issuing bank, following Asociación de Bancos de México guidelines. So emailing help@clip.mx is still worth it, it creates a timestamped record on Clip's side and often prompts them to chase the merchant, but the money usually comes back via the merchant or via your bank's chargeback.

How long do I have to dispute a Clip charge with my bank?

Clip states cardholders have roughly **180 days on a domestic Mexican card and 300 days on a foreign-issued card** to bring the claim to their bank. That's the outer limit, don't use it as a plan. Card-scheme rules and your own issuer's internal deadlines are usually tighter, and evidence gets harder to assemble. Raise it as soon as the venue stops responding, quoting the statement line (CLIP*REST EL PATIO), the date, the amount and what went wrong: not recognised, not authorised, goods/service not delivered, or duplicate charge.

I was charged twice by Rest El Patio, how do I fix it?

Duplicate charges are one of the reasons Clip itself lists as a valid dispute ground ('Se hizo un cargo duplicado'). Screenshot both lines showing the same amount and near-identical timestamps. If it happened today, the venue can void one instantly in the Clip app, call them before 21:59. If it's older, ask for a refund of the duplicate (available up to 90 days). If they won't act, a duplicate is the easiest category to win at chargeback because the bank can see two identical authorisations from one terminal without you having to prove anything about the meal.

Can I cancel through the Clip app instead of contacting the venue?

No, the Clip app is a **merchant** tool, not a customer account. The cancel/refund controls sit inside the business's own Clip dashboard under 'Transacciones', so only the venue can trigger them. There's no cardholder login, no self-serve cancel URL and no 'manage subscription' screen, because a Rest El Patio charge isn't a subscription. Your three levers, in order: the venue directly, Clip Customer Happiness (help@clip.mx / 55 6393-2323, 24/7), and finally your card issuer's dispute process.

What if Rest El Patio ignores my refund request?

Set a deadline in writing, five working days is reasonable, and say exactly what you'll do next. Then do it: escalate to Clip at **help@clip.mx** with the transaction details, and open a dispute with your card issuer. Clip is obliged to pull the merchant's evidence for the bank, which forces a response from a venue that was happy to ignore you. Mexican consumers can additionally file with **Profeco** over the goods or service, and **Condusef** if the bank mishandles the aclaración. Keep every email; the paper trail is what wins the chargeback.

Does Clip charge a monthly subscription I need to cancel?

Not for customers, and not really for merchants either. Clip's model is per-transaction commission, the site advertises $0.00 in additional charges with a promotional 2.99% + $1 + IVA per successful sale, and its homepage pitch is explicitly 'sin contratos ni complicaciones'. So a CLIP*REST EL PATIO line on your statement will not repeat next month. If you *are* seeing repeat charges with the same descriptor, that points to either separate visits, a duplicate, or card misuse, report it to your bank as an unrecognised charge straight away.

Will I lose my receipt or transaction record if the charge is refunded?

No. A refund creates its own record on both sides: the merchant sees the reversal in their Clip transaction list, and you'll see a credit on your card statement referencing the original payment. Ask the venue to send you the Clip refund confirmation, transaction ID, date and amount, before you close the case. Keep it alongside the original receipt: if the credit doesn't land within a couple of statement cycles, that confirmation is the evidence your bank will want when you chase it.

REFUND GUIDE

How to Get a Rest El Patio Refund via Clip.

Rest El Patio refunds are per-order, and their own policy gives you a 90-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Rest El Patio’s own Terms · UK, US, and EU rights covered below

The short answer

This is a one-off restaurant/venue card charge processed by Clip (Payclip, S. de R.L. de C.V., Mexico), there is no subscription, no recurring billing and nothing to 'unsubscribe' from. For the card payment itself, Clip can void the transaction only if the merchant asks the same day it was taken; after that the merchant can still push a refund to the same card for up to 90 calendar days, and a refund can never exceed the original amount or be paid in cash. If the venue won't act, the cardholder route is a dispute (disputa/contracargo) raised with your own card issuer, Clip then collects evidence from the merchant on the bank's behalf, with roughly 180 days to claim on a domestic Mexican card and 300 days on a foreign-issued card. Clip's merchant commission (2.99%, 3.6% + IVA) is a separate merchant-side cost and is never refunded to the diner.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Rest El Patio, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Rest El Patio actually says

“la solicitud de cancelación se realice el mismo día del origen de la transacción. En caso de no cumplir con las condiciones antes señaladas, Clip no podrá cancelar la transacción.”
, verbatim from Rest El Patio’s terms

90-day cancellation windowPro-rata refund: no

How long does a Rest El Patio refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Rest El Patio’s own policy works on a 90-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Rest El Patio has ~45 days to defend. Works regardless of where Rest El Patio is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Rest El Patio charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Rest El Patio for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Rest El Patio can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Rest El Patio is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Rest El Patio refund email

Email the right address
Use help@clip.mx, the route yoink has verified actually gets read for Rest El Patio.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Rest El Patio team,

I'm requesting a refund for my Rest El Patio order (reference [order number], placed on [date], for [amount]). I'm within the 90-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Rest El Patio

It's a card payment taken at a venue trading as **Rest El Patio**, processed through **Clip**, a Mexican payment company (Payclip, S. de R.L. de C.V.) that sells card terminals to small businesses. Clip documents that its statement descriptor is simply `CLIP` plus the business name the merchant entered at registration, so the money went to the restaurant/bar, not to Clip. It is a **one-off charge, not a subscription**, nothing will recur and there's nothing to cancel. If you don't recognise it, check receipts from that date first, then contact the venue, then Clip at help@clip.mx.

Cancelling rather than claiming money back? See the Rest El Patio cancellation guide. For every other support channel, the Rest El Patio contact guide.