Can I get a refund from Resend?

Resend's Terms of Service state: *"Except when required by law, paid Subscription fees are non-refundable."* The Acceptable Use Policy adds that refunds aren't issued for AUP breaches or for partial-quota usage once emails have been sent. In practice you'll only get money back if (a) UK/EU consumer law gives you a statutory right, (b) you dispute the charge with your card issuer, or (c) Resend suspended your account before you sent anything. Ask support@resend.com in writing first.

Does Resend have a free trial?

There's no time-limited free trial — Resend runs a permanent Free plan instead: 3,000 transactional emails per month, capped at 100/day, on one domain, with 30-day data retention. You can stay on Free indefinitely, so there's no auto-renewal to worry about unless you upgrade to Pro ($20/mo) or Scale (from $90/mo). Free Trial offers, if run as promotions, can be modified or cancelled by Resend at any time per the ToS.

Will I lose my data if I cancel Resend?

Data retention is 30 days on every non-Enterprise tier, so email logs, events, and analytics are already time-limited. After cancellation your account access ends at the close of the billing cycle; contacts, templates, and API keys become inaccessible. **Export what you need before you cancel** — download invoices from the Billing page, export contact lists from Audiences, and archive any React Email templates from your own codebase (they live in your repo, not Resend).

Is there a cancellation fee?

No. Resend doesn't charge a cancellation or termination fee — the Terms describe monthly/annual billing cycles that simply stop renewing when you cancel. What you *don't* get back is the current period's fee (it's non-refundable) and any overage charges already billed for emails sent above your plan quota at your plan's per-1,000 overage rate.

How do I cancel Resend if my account is suspended?

The in-dashboard cancel button often disappears on suspended accounts, which is what several Trustpilot reviewers report. Email **support@resend.com** with subject *"Cancel account + billing — [your account email]"* stating: (1) you want the subscription cancelled immediately, (2) you dispute any charges made while sending was disabled, and (3) you request written confirmation. If they don't respond within 14 days, dispute the charge with your card issuer citing failure to provide the paid service.

Can I pause my Resend subscription instead of cancelling?

Resend doesn't advertise a formal pause. The closest equivalent is downgrading — the billing dashboard supports upgrade, downgrade, or cancel at any time. Downgrading to Free (3,000 emails/mo, 100/day) keeps your domain configuration, DKIM records, and API keys alive with no monthly charge, which is safer than cancelling if you plan to return within a few months.

What happens after I cancel Resend?

You keep sending emails until the end of the current billing cycle, then the paid plan lapses and the account either deactivates or drops to Free tier limits (100 emails/day). No further charges are taken. You can usually reactivate by logging back in and choosing a plan — payment info may need re-entering. Data older than 30 days is already gone due to the standard retention window.

Does Resend offer annual discounts?

No annual discount is published for Pro or Scale — billing is monthly-only on self-serve tiers. Annual subscriptions are only offered for Enterprise, which requires a sales conversation. This matters when cancelling: because there's no locked-in annual commitment on Pro/Scale, you can walk away at the next renewal date without an early-termination penalty.

Can I cancel Resend through the app or only the website?

Resend is a web dashboard only — there's no consumer mobile app to cancel through. Everything runs at **resend.com** under **Settings → Billing**. If you originally paid through a reseller or infrastructure marketplace (rare — Resend doesn't ship through App Store or Google Play), cancel at that upstream billing source instead.

What if Resend ignores my cancellation or refund request?

Multiple Trustpilot reviewers describe Resend going silent on compensation requests after suspensions. Escalation ladder: (1) reply to your existing ticket citing Terms clause and asking for a named agent; (2) email support@resend.com with a clear 14-day deadline; (3) if you're in the UK/EU, invoke Consumer Rights Act 2015 or CRD Article 16 for services not supplied as described; (4) file a chargeback with your card issuer; (5) if paid by credit card in the UK, Section 75 makes the card issuer jointly liable for purchases over £100.

How do I contact Resend customer support?

The primary channel is email at **support@resend.com** (ticket-based on Free and Pro). Scale customers get a shared Slack channel; Enterprise gets an SLA. There's no phone number. For non-billing matters Resend also lists security@resend.com and privacy@resend.com. Resend publishes support SLA data: they report 90% of urgent requests receiving a first response under 1h27, though Trustpilot reviews suggest responsiveness on suspensions and refund disputes is much slower.

UNRATED TO CANCEL

How to Cancel Resend Without Losing Sending.

Resend typically charges £20/mo. Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 6 sources cited

The fastest way

Cancel Resend from the dashboard: Settings → Billing → click the three dots next to your plan → Cancel Subscription. Access continues to the end of the current billing cycle. Paid fees are non-refundable per Resend's terms; for refund disputes email support@resend.com with subject 'Cancellation + refund request — [account email]'.

£20/motypical charge

£240/yrif you keep paying

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The 4-step cancellation

Email the verified address
support@resend.com — the standard route for Resend.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Resend team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Resend plans you can cancel

Free
No paid subscription to cancel; delete account from dashboard to close.
$0.00/mo
Pro
Cancel in-dashboard: Billing → three dots → Cancel Subscription. Sending continues to end of billing cycle.
$20.00/mo
Scale
Cancel in-dashboard; Dedicated IP add-on ($30/mo) is billed alongside the plan and cancels with it.
$90.00/mo
Enterprise
Custom annual contract — cancellation governed by the signed MSA, not the self-serve dashboard.

Resend’s refund policy

Resend's Terms of Service state paid Subscription fees are non-refundable except where required by law. The Acceptable Use Policy also excludes refunds for AUP breaches and for partial-quota usage once emails have been sent. In practice, cancelling stops the next renewal but does not refund the current billing period. Refunds are only likely if you're covered by a statutory right (UK/EU consumer distance-selling rules for unused digital services, or a chargeback via your card issuer).

“Except when required by law, paid Subscription fees are non-refundable.”
— Resend terms

0-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Resend refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Resend

Based on 6 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling a support phone line — Resend publishes no phone number; third-party cancellation sites confirm phone is not available.
✕ Live chat on the marketing site — Support is ticket-only on Free/Pro; only Scale customers get a shared Slack channel.
✕ Requesting a mid-cycle prorated refund — Terms explicitly say fees are non-refundable, and the AUP adds that refunds are not issued for partial quota usage once emails have been sent.
✕ Emailing a random @resend.dev address (e.g. onboarding@resend.dev) — Those are demo/sender addresses that appear in code samples, not real support inboxes.
✕ Ignoring the dashboard and waiting for the plan to lapse — Subscriptions auto-renew at end of each Billing Cycle unless actively cancelled.

How Resend will try to keep you

Resend may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Downgrade prompt to the Free tier (3,000 emails/mo, 100/day) instead of cancelling.”
You say: The Free plan's 100/day cap is a hard limit — if you're above that even briefly, keep the downgrade only as a bridge and cancel outright once traffic moves off Resend.
They’ll say: “Offer of an in-dashboard downgrade to a lower Scale slider tier rather than full cancel.”
You say: Sliders keep you on the auto-renew treadmill. If you no longer need the volume, cancel completely — you can re-subscribe later without a signup penalty.
They’ll say: “Silence / delayed reply on refund requests after suspension.”
You say: Trustpilot reviewers report Resend not responding on compensation after suspensions. Escalate in one email: cite the non-refundability clause, invoke UK CRA 2015 / EU CRD Article 16 statutory rights, and give a 14-day deadline before card chargeback.
They’ll say: “Grandfathered legacy pricing offer to stop cancellation.”
You say: Resend has silently doubled some Scale tier prices before (e.g. 200k emails from $80 → $160). A grandfathering promise is worth it only if the plan itself still matches your actual send volume — recheck the ladder before accepting.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Resend to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Resend to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Resend’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Resend’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Resend must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Resend’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Resend has ~45 days to defend.

Common questions about cancelling Resend

Log into resend.com, open **Settings → Billing**, click the three dots next to your current plan, and select **Cancel Subscription**. The change takes effect at the end of your current billing cycle — you keep sending until then, and you won't be charged again. If the button is missing or greyed out (common on suspended accounts), email support@resend.com from the account email address and ask them to cancel manually.