Does Randox Health have a free trial?

No. Randox Health sells one-off blood tests and health checks, there is no free trial and no recurring subscription on the consumer side. The Insight 360 / RanChip programme is a 6-month re-test bundle paid upfront. The Everyman/Everywoman packages, Discovery and at-home kits are all single-purchase products.

Can I cancel my Randox Health appointment online?

Yes. Randox's contact page directs you to log in to your Randox Health account and 'change/cancel an appointment' through the portal or mobile app. If the portal won't let you (common close to the appointment date) submit the **Clinic Appointment Cancellation Form** on their contact-us hub, or email refundbooking@randox.com directly with your reference.

How do I complain about Randox Health?

Start with the customer support form on randoxhealth.com or email refundbooking@randox.com. If unresolved, Randox Health is registered with **ISCAS, the Independent Sector Complaints Adjudication Service** (Finsbury House, 23 Finsbury Circus, London EC2M 7EA, tel 0800 254 5130), which adjudicates private-healthcare complaints. Note ISCAS does **not** cover Covid-19 testing complaints, for those, route through the CMA/Trading Standards.

Can I cancel my Randox PCR or travel test?

Yes, but the route is the **Home Kit Cancellation Form** on covid.randox.com or an email to refundbooking@randox.com. Following CMA intervention in 2021 Randox confirmed customers have a 14-day cooling-off period to cancel and receive a full refund where the order hasn't been processed, or a partial refund if it has. Once the kit ships, expect resistance.

Will I lose my health data if I cancel Randox?

Cancelling an order doesn't automatically delete your account or past results, those stay accessible via the Randox Health app and portal. If you want your personal data erased as well, email **DPO@Randoxhealth.com** and explicitly invoke your UK GDPR / EU GDPR right of erasure. Note that under medical-records retention rules Randox may keep some pathology data for a statutory minimum period.

Is there a cancellation fee for Randox Health?

Randox doesn't advertise a flat cancellation fee. Instead, where they've already started the service (kit shipped, sample analysed, appointment attended) they deduct the 'value of services already supplied' from your refund, a pro-rata calculation. If you cancel before the kit is dispatched or the appointment slot, you should pay nothing.

Can I pause my Randox Insight 360 / 6-month repeat plan instead of cancelling?

Randox doesn't publish a formal pause option. The Discovery and Insight 360 bundles are paid upfront and the second test is redeemable within a fixed window. If you can't take the second test on time, email refundbooking@randox.com **before** the window closes asking either to extend the redemption window or to refund the un-redeemed portion, agents have discretion to do either.

Why am I still being charged after cancelling Randox Health?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Randox Health account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Randox Health & Get a Refund.

Q: Does Randox Health charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Randox Health and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, contact, web-search

The fastest way

To cancel a Randox Health order or appointment, email refundbooking@randox.com with subject 'Cancellation & Refund Request, Order [your ref]'. You have a statutory 14-day cooling-off right from the order date; refunds are full if the service hasn't started, partial if it has. Most refunds confirmed within 1 to 2 weeks.

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The 4-step cancellation

Email the verified address
support@randoxhealth.com, the standard route for Randox Health.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Randox Health team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Randox Health plans you can cancel

Everyman | Everywoman Full Body Health Check
One-off booking (not a subscription). Cancellable within 14 days of order under UK consumer law; partial refund if testing kit already dispatched or appointment already part-delivered.
£416.00/yr
Discovery Health Check
One-off booking. 14-day cooling-off applies from order date.
£195.00/yr
Discovery x2 (six-month repeat)
Bundled two-test package. Cancel the second test before it's scheduled to recover the unused portion.
£295.00/yr
At-Home Test Kit
Home kits often refused refund after dispatch on 'health & hygiene' grounds, push back citing 14-day cooling-off if kit is unopened and unregistered.
£45.00/yr

Randox Health’s refund policy

Randox gives a 14-day cooling-off period from the date you place your order. If they haven't started supplying the service yet you're entitled to a full refund; if they have (kit dispatched, appointment attended, sample processed) they pro-rate the refund against work already done. Refund requests go to refundbooking@randox.com or via the in-account cancellation form. Reviewers report refunds taking days to several weeks depending on case complexity.

“4.1.1 You have a right to cancel the contract within 14 days of the date of order to receive a refund. Where Randox has begun to supply the service, the amount of the refund may be reduced to account for the value of services already supplied to you up to the point of cancellation.”
, Randox Health terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Randox Health refund guide , same data, but framed around the policy + escalation paths.

Does Randox Health charge a cancellation fee?

Randox Health’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Randox Health

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling the support phone line for a same-day cancellation confirmation, Trustpilot reviewers repeatedly report the phone team takes details and promises a callback that doesn't arrive; phone agents typically can't process refunds themselves.
✕ Cancelling an at-home test kit after it has shipped, Randox routinely refuses refunds on dispatched home kits citing 'health & hygiene' reasons, despite the 14-day statutory window.
✕ Asking for a refund after results have been issued because you disagree with them, Once the service is technically delivered Randox declines refunds, escalation tickets confirming the samples 'passed quality checks' are the standard response.
✕ Visiting a clinic in person to request a refund, Clinic staff (e.g. Crumlin HQ) do not have authority to process refunds, they redirect to the central refund inbox.
✕ Submitting a single contact-form request and waiting, Multiple reviewers describe sending forms or emails with no reply for weeks until they chase repeatedly or escalate.

Cancelled Randox Health but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Randox Health, treat it as not cancelled. Email support@randoxhealth.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Randox Health’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Randox Health charges again.

How Randox Health will try to keep you

Randox Health may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to reschedule the appointment instead of refunding”
You say: Decline politely and restate the request in writing: 'I'm exercising my 14-day right of cancellation under the Consumer Contracts Regulations 2013, not rescheduling. Please confirm the refund amount and timeline.'
They’ll say: “Refusing refund on opened/dispatched home kits as 'health and hygiene' goods”
You say: If the kit is unopened, unregistered and not personalised, the hygiene exemption does not apply. Quote clause 4.1.1 of their own terms and ask them to confirm in writing which specific regulation they're relying on to refuse.
They’ll say: “Claiming the service was 'technically delivered' so no refund is due”
You say: If results were inaccurate, missing biomarkers, late, or unusable for the stated purpose (e.g. travel), invoke the Consumer Rights Act 2015, services must be performed with reasonable care and skill. Request a partial refund proportionate to the failure.
They’ll say: “Going silent / not replying to the refund email”
You say: Send a 7-day deadline letter referencing the original ticket, copy DPO@Randoxhealth.com, and warn that the next step is a chargeback via your card issuer (Section 75 if you paid by UK credit card) and a complaint to ISCAS (the Independent Sector Complaints Adjudication Service, which lists Randox Health).
They’ll say: “Long automated reply queues with generic responses”
You say: Reviewers note that named, individual case-owners (e.g. via Trustpilot replies) move things faster than generic inboxes. Posting a public Trustpilot review with your order/ticket reference often triggers a personal response within 48 hours.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Randox Health’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Randox Health’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Randox Health has ~45 days to defend.

Rights in other regions (United States, European Union)

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Randox Health to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Randox Health must honour it regardless of where they’re headquartered.

Delete your Randox Health account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Randox Health’s account settings, email support@randoxhealth.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Randox Health

Log in to your Randox Health account and use the in-portal **Clinic Appointment Cancellation** form, or email **refundbooking@randox.com** with your booking reference. Randox asks for at least 24 hours' notice as a courtesy. Under UK consumer law you have 14 days from the date of order to cancel and request a refund, Randox confirms this in clause 4.1.1 of its terms.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Randox Health refund guide. Need a human for something else entirely? The Randox Health contact guide lists every channel that actually answers.