What if they ignore me?

Wait 14 days from the first email. After that, escalate via your card issuer with a chargeback request — most schemes accept 'subscription not cancelled' as a valid reason code. US users can also report to reportfraud.ftc.gov; UK users to Citizens Advice; EU users to their national European Consumer Centre.

Can I cancel mid-cycle?

Yes. You don't have to wait for the renewal date. A pro-rata refund for the unused portion is also requestable, though not always granted by Randox Health specifically.

UNRATED TO CANCEL

How to Cancel Randox Health in Writing.

Randox Health typically charges £334 (one-off). Here's the fastest way to cancel and what to expect.

Last verified 3 days ago · data refreshes daily · 3 sources cited

The fastest way

To cancel Randox Health, contact their customer support team via the Contact page on randoxhealth.com. Request cancellation of any subscription or recurring health check plan in writing with subject line 'Cancellation Request — [Account Email]'. Median time-to-confirmation is unverified. Refunds depend on whether kits have been dispatched or appointments booked.

£334 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Randox Health, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@randoxhealth.com — the standard route for Randox Health.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Randox Health team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What doesn’t work for cancelling Randox Health

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

How Randox Health will try to keep you

Randox Health may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to pause or defer your next test rather than cancel outright”
You say: Decline politely — say you want a full cancellation in writing and a confirmation email, not a pause.
They’ll say: “Suggest downgrading to a less frequent monitoring tier”
You say: Repeat that you want the subscription closed and any unused months refunded under your consumer rights.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Randox Health to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Randox Health to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Randox Health’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Randox Health’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Randox Health must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Randox Health’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Randox Health has ~45 days to defend.

Common questions about cancelling Randox Health

Randox Health may decline a refund. If they do, raise a chargeback with your card issuer — US users have the Fair Credit Billing Act, UK credit-card payers can use Section 75 (£100-£30,000), and Visa/Mastercard chargeback rules apply worldwide.