Is there a cancellation fee?

There's no flat 'cancellation fee' for withdrawing from a programme, but timing costs money. Cancel your **accommodation licence** within 2 working days of accepting and you get the deposit back **minus a £30 admin fee**. Paying tuition **by instalments** carries a **£50 non-refundable admin charge**. Withdraw from tuition after enrolment and you may owe a **proportion of the year's fees**; after attending classes, potentially the **full cost** unless exceptional circumstances apply.

Can I cancel my Queen Mary accommodation?

Yes. You can cancel the campus **licence agreement up to 2 working days after accepting the offer online** for a full deposit refund (minus a £30 admin fee). This doesn't apply once you've had face-to-face contact with Housing Services before signing, the licence has started, you've collected keys, or stayed overnight. Cancel later and **some or all of the residential fee may be charged until the room is re-let**. Contact **housingservices@qmul.ac.uk**. Partner-provider halls (e.g. Sanctuary Students) have their own separate terms.

What happens if I withdraw after enrolment?

Your fees are recalculated under the **University Fee Regulations** based on your withdrawal date. If you terminate your contract for the next academic term onwards, you have no liability for subsequent terms and may get a **full or partial tuition refund** depending on the circumstances. But if you enrol and withdraw **after attending classes/modules**, you're generally charged the **full tuition cost**, unless you qualify for one of the defined exceptional circumstances. Get the fee calculation confirmed in writing.

Can I pause or interrupt my studies instead of leaving?

Yes, Queen Mary offers **interruption of study** under its Interruption of Study Policy for currently enrolled students, which is different from a full withdrawal. Interrupting pauses your registration and you resume later, whereas withdrawing/terminating ends the contract. Be clear which one you want when you contact your School or Registry Services, because interruption keeps you within the programme and can affect future fee liability, accommodation eligibility and (for international students) your visa sponsorship.

How can I complain about my tuition fee?

If you're unhappy with a decision about fees charged, payment arrangements, refunds or sanctions for non-payment, you can **submit a complaint in writing to the Head of Income and Credit Control in the Finance Department**. For broader issues, use the two-stage **Student Complaints Policy**, start a Formal Complaint via **AskQM** (Appeals and Complaints > Formal Complaint) or email **appeals@qmul.ac.uk**. Free independent advice is available from the Students' Union Academic Advice Service, and unresolved cases can go to the OIA.

Will I lose my place or student status if I cancel?

Withdrawing ends your registration and student status at Queen Mary. However, depending on your academic progress and attainment, you **may be entitled to an exit award or transcript** in line with your programme regulations, so ask about this before you finalise your withdrawal. If you leave permanently, you'll lose access to student services, and international students should note that ending enrolment affects visa sponsorship, which is reported to immigration authorities.

Why am I still being charged after cancelling Queen Mary University of London?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Queen Mary University of London account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Queen Mary University of London.

Q: Does Queen Mary University of London charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Queen Mary University of London and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, contact, terms, web-search

The fastest way

To leave Queen Mary, notify Registry Services and complete a withdrawal form on MySIS (email admissions@qmul.ac.uk if you're a pre-enrolment applicant). Cancel within 14 days of accepting your offer for a full deposit refund. Subject line: 'Withdrawal / cancellation, [Name], [Student ID]'. Applicants get full refunds if under 14 days.

Or let yoink do it for you.

30 seconds. AI emails Queen Mary University of London, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel Queen Mary University of London

Phone: Call +44 (0)20 7882 5555 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Email admissions@qmul.ac.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Cancel within 14 days of accepting your offer for a full deposit/fee refund; campus accommodation licences must be cancelled within 2 working days of accepting online (before keys collected/overnight stay) to get the deposit back minus a £30 admin fee.

The 4-step cancellation

Email the verified address
admissions@qmul.ac.uk, yoink-verified working email for Queen Mary University of London (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Queen Mary University of London team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Queen Mary University of London plans you can cancel

Tuition Fee Deposit (international/PGT)
Deposit secures your place; refundable only if you cancel within 14 days of accepting the offer or your visa is refused.
£2000.00/yr
Annual Tuition Fees
Withdraw via the MySIS withdrawal form; fees charged in proportion depending on when you withdraw relative to enrolment.
Campus Accommodation Licence
Cancel up to 2 working days after accepting the offer online for a full deposit refund (minus £30 admin fee); after that a re-let charge may apply.

Queen Mary University of London’s refund policy

You have a 14-day cancellation window from the date you accept your offer, within which you can cancel for a full refund of fees or deposit. After that window, deposits are usually non-refundable and non-transferable. If you withdraw after enrolment, tuition is charged in proportion to when you leave, and withdrawing after attending classes can mean the full tuition cost unless exceptional circumstances (such as a visa refusal) apply. Accommodation licences have their own separate cancellation terms.

“If you withdraw from your programme after the 14-day cancellation period has expired, we may not refund deposit payments received from you.”
, Queen Mary University of London terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Queen Mary University of London refund guide , same data, but framed around the policy + escalation paths.

Does Queen Mary University of London charge a cancellation fee?

Queen Mary University of London’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Queen Mary University of London

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing a general support address to withdraw from your programme, Enrolled students must notify their School's Student Support Officer and complete a withdrawal form on MySIS, or contact Registry Services to terminate the contract, a generic inbox won't process the withdrawal.
✕ Requesting a deposit refund after the 14-day window, Deposits are usually non-refundable and non-transferable once the 14-day cancellation period expires, refunded only under exceptional circumstances.
✕ Expecting a tuition refund after attending classes, Students who enrol and withdraw after attending classes/modules are charged the full tuition cost except in defined exceptional circumstances.
✕ Cancelling campus accommodation late for a full refund, After the 2-working-day window (or once keys are collected/you've stayed overnight), the residential fee can run until the room is re-let.

Cancelled Queen Mary University of London but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Queen Mary University of London, treat it as not cancelled. Email admissions@qmul.ac.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Queen Mary University of London’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Queen Mary University of London charges again.

How Queen Mary University of London will try to keep you

Queen Mary University of London may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “University points you to 'interrupt your studies' instead of withdrawing”
You say: Interruption keeps you contractually enrolled and can restart fee liability later. If you intend to leave permanently, state clearly that you are terminating your contract/withdrawing, not interrupting, and ask for the fee calculation in writing.
They’ll say: “Fees Office refuses a deposit refund as 'non-refundable'”
You say: Cite the 14-day cancellation right in the General Terms & Conditions if you're within it, or the 'exceptional circumstances' clause (e.g. visa refusal, a full refund is granted on production of the refusal letter). Escalate a disputed decision in writing to the Head of Income and Credit Control in the Finance Department.
They’ll say: “Refund decision disputed or delayed”
You say: Submit a Formal Complaint via AskQM (Appeals and Complaints > Formal Complaint), or email appeals@qmul.ac.uk. If unresolved after the two-stage internal process, you can escalate to the Office of the Independent Adjudicator (OIA). The Students' Union Academic Advice Service offers free independent support.
They’ll say: “Accommodation team charges you until the room re-lets”
You say: Ask Housing Services (housingservices@qmul.ac.uk) whether they'll release you with a suitable replacement occupant, they have released students in exceptional circumstances. Confirm any charge against the contractually 'until re-let' clause and request the re-let date in writing.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Queen Mary University of London’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Queen Mary University of London’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Queen Mary University of London has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Queen Mary University of London must honour it regardless of where they’re headquartered.

Delete your Queen Mary University of London account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Queen Mary University of London’s account settings, email admissions@qmul.ac.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Queen Mary University of London

Contact the **Student Support Officer in your School** and complete the **withdrawal form on MySIS**, including your full name, Queen Mary student ID, programme and date of birth. Enrolled students can also **terminate their contract with immediate effect by contacting Registry Services**. Pre-enrolment applicants can email **admissions@qmul.ac.uk**. Do this in writing so you have a dated paper trail, the withdrawal date directly affects how much tuition you're liable for.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Queen Mary University of London refund guide. Need a human for something else entirely? The Queen Mary University of London contact guide lists every channel that actually answers.